Uber - Request a ride Reviews

by Lynda712

For the past months that I've been using the this app app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER Uber, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to this app has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at this app has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with this app for months now.

by Nate D. Simmons

I was charged twice for a this app pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use Uber again a week later I was forced to pay the the this app pass charge before continue to confirm a ride and was this charged again. I brought this to this app attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted Uber and will never use them again I don’t recommend this app they are just trying to get as much money as they can. this app drivers should tell me they want a cash tip because this app takes to much of the online one. They are just money hungry and don’t care to do what’s right.

by Cj2206

Several days ago I ordered an this app ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on Uber , to which I received an this app credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if this app did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card.
Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me.
I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should.

by Andyjuu

I loved this app. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the this app driver arrives and they are obviously kept waiting but recently quite often the this app driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an this app and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .

by Therearebetterchoices

The driver's app must be broken as this app seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the this app driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting.
Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter.
Final app issue: wait times. When Uber says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.

by Rhcp_frusciantefan

I had been riding with this app for years. Always swore by it. Solid drivers, decent prices. Fortunately, I never had to reach out to customer service for anything. That changed last week. I was charged a $150 cleaning fee for something that should not have been that bad. Mind you, I do fully admit I should’ve been charged a fee; however, I felt like it should’ve been $40 - $80 at the very most. I reached out to customer service FOUR separate times. The first two times they replied to my message with the exact same cookie cutter response. I replied back to each one and got no response back. I reached out a third time signaling how upset I was, finally got a different reply asking what I’d like them to do to remedy the situation. I asked them to give me a lower cleaning fee and listed my reasons why I believed that it should be lower. No response. My fourth message let them know that if they didn’t reply I would stop using their services and leave a negative review on their apps. No response. Why? Because they don’t care. What’s one customer lost?
this app doesn’t have a customer service phone number. Probably because they don’t want to deal with customers because they simply don’t care about them, only the money they cough up. I’m done using this app, this app Eats, Postmates, and all of these other this app subsidiaries.

You’re better off using another ride share app such as Lyft or whatever else is out there.

by Surge Charge

My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to this app. It didnt take long to get a ride and my experiences with this app have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!!
I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed.
I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in Uber and click this link.. there was no such link. I did get to send a message through Uber asking why was my total changed or updated. I only got an automated response that was no use.
Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself.
Id figure even after all this time there would be someone to help out in this kind of situation.

by TooManyFlubs

I ordered this app several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from this app saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with this app! I just hope I get my refund without any haste. Be wary folks.

by Everleigh123

When I first started using this app it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using this app to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!

by KEENANEM

I would like to address the false advertising on the this app app for pricing. I understand that when ordering an this app that the timing is what determines the price, however, for the scheduling an this app option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the this app can actually be. Also, not only that, but when you schedule an this app, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an this app that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an this app some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have Uber designed this way with no way of seeing the real fare of a scheduled this app before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email this app a complaint.

by Ijinix

Since the new update, there has been a process to get an this app pool. It involves meeting your this app at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient.
But unfortunately the AI in control of matching the rider with the this app seems to be based on distance away from the rider instead of actual logistics.
This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the this app since I would be charged a 5 dollar fee for due to the driver having to drive past me.
This leaves me with 3 options either take the 5 dollar fee and call another this app or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an this app. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute.
Please take a look at this problem as it is extremely frustrating to book an this app only to be late and frustrated at the process.

by HonestyWithASideOfFries

I heard so many good stories about people using this app and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, this app has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use this app again because the only thing they did to “fix” the problem was give me 5 this app bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.”
UPDATE
After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make Uber send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use this app again, but just be wary about knowing where to contact anyone in case of a bad ride.

by Jalmae

If you need a cheap ride and you need to get somewhere then I agree this app is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem.

The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my this app drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred.

I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame this app for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! this app needs to fix some stuff before I even think of trying to rely on them again.

by MommaJules13579

I’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS????

Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see.

by Dragon Mother90

I started off loving Uber and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an this app. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an this app was just 2minutes away. Why couldnt I get matched with the closest this app first?? Then my next problem and probably the worst is the this app’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the this app all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with this app, if I had a better option I wouldnt use Uber anymore.

by Masmusic9

When deciding wether to use this app, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, Uber says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding Uber , it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on Uber . On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with Uber or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.

by T Dizz

this app is this app, it’s as good as lyft but pricier, we call know what we’re getting with this app. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.

by Sarahjdgdvk

I am overall very satisfied with Uber and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take this app pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think this app gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with this app pool where that person has most likely walked decently far to get there.

by 85Forever

It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love this app and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.

by Retdecem

this app is doing excellent but I think it should be cheaper. because we have to add tips for the this app drivers. after adding tips, the amount is same as a taxi would charge. And I wish this app would allow this app riders to choose the this app drivers they would want rides from. that would be excellent..... I commend this app for providing excellent service. & I can see this app is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm
not complaining. I'm
simply giving some suggestions..... other than that, that's excellent service...... I wish there was this app for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an this app worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when this app created this app eats which is very good! 🤗

by RooBearJonesford

I had a great experience with this app so far, but just recently, I had an issue where many of my recent drivers got lost along the way, taking a wrong turn from what their GPS said, some of them asked me where to go next. I was polite and helped those who asked, and I still tipped each driver despite the inconvenience. However, one of these drivers apparently gave me a terrible score, dropping my perfect 5 star passenger rating. this app drivers can refuse to pick you up if they don’t like your passenger rating. It’s not fair that I can’t explain what happened or contest the rating, or that I’m getting the backlash for their mistake and they get to keep the tip, anyway. Completely unfair and this app does nothing about it. I don’t take this app that often, so the one rating was enough to drop my average quite a bit! One fluke rating should be either canceled out, or I should allow a chance to explain the situation and revoke a tip if the driver is going to be so rude and unfair.

In addition, I’ve read many this app drivers saying they will intentionally give riders poor ratings if the trip was inconvenient for them: if it’s too far out of the way, if they didn’t feel the trip was far enough (and a big enough fare), or apparently if they don’t like the route to get there and can’t figure out their GPS. It’s not fair for drivers to be able to do that at all. Poor ratings should be for poor behavior, not for frustrations with the standard expectations of their job.

by Willanythingbedone?

I have used this app on several occasions, mainly without issue. I have always been pleased with their quick response, but today was a horror show. I ordered the this app at 8:50 am. My confirmation said the car was 2 minutes away. I could see on Uber where the car was and where it was trying to go. The driver was trying to follow the GPS which was telling it to drive through a school complex. Living just the other side of that complex, I know that no public traffic is allowed through those roads during school hours. What was frustrating was watching on Uber not once, but 4 times, the driver trying to drive through the complex on roads that were closed. When all was said and done, after getting directions from a school security guard, she finally made her way to pick me up at 9:20am. I was waiting on the street with my bags for 30 minutes as I watched all of this unfolding on Uber . The driver was very polite and apologetic, but the bottom line was this...I was aggravated, and late for my appointment because of the GPS sending the driver through non public roads, and the driver not figuring out that it was not possible to go the way the GPS wanted her to go. Waiting until your fourth fail attempt is too many before you ask for help or find a plan B. I have always been a supporter of this app in the past because of their past service, but after this episode, I may have to think twice about using them.

by Connelv01

Firstly, let’s talk about the poor GPS system this app has as of late. I’ve have three this app’s cancel on me in one day while I was trying to make it to work on time bc this app put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my this app starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.

by Crzylakafox

This is my first time using this app and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded Uber I felt that I needed to. The only reason I downloaded Uber after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded Uber . I was skeptical And was ready to deleted Uber at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with this app was great and would definitely use this app again.

by "old Forgetful"

this app is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my this app driver to pick me up right in front of Publix and had another great ride home. I am not happy with this app trying several times to direct me to another pickup point in the pouring rain. Why did this app expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The this app drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If this app was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.

by AFriedtx

this app is a tool job. Sends car that can barely hold two people and one bag. Says car can hold 4 people, which it cannot. Then turns around and charges a fee because it cannot deliver. Terrific job stealing money. Patently wrong. Unethical.
Landed at DFW from trip with bags, ordered UberX, which i have done numerous times and a matter of fact we used getting to the airport on the first leg of our trip. Get a response from an uberx driver with the smallest car I have ever seen (some miniature chevy which you can see from your records). Driver says her car cannot hold the bags. Have to order another car. Then this app charges my credit card a fee for ordering a car and not using it. I have used this app plenty of times over the years and know what the various cars are, so I am aware of what I am ordering when I hit Uber . But this was a total tool job, sending a miniature car at an international airport stating it can carry 4 people, when it cannot handle two people and luggage. Am certain this app has done the same with others folks with that same vehicle. Nothing against the driver or her capability to buy a car, but shame on this app for taking advantage of customers and seizing on a opportunity to scape a few extra bucks off of customers. Not sure why I am telling you all any of this because you can see from your own records what is going on and know what you are doing. Communicates volumes about the company’s corporate values. I get it.