SC Reviews

I used to love the this app mobile app that was to me the best banking app in SG. But this overhaul is a complete let down. It may provide a « new banking experience » by actually making it worse. Screens are less readable, especially with the cheap black on white fonts and the lack of visual breaks between sections. Screens are not very well optimized for iOS screens, either and require too long scrolling. Information are jammed in an non client friendly way (list of « holdings » instead of accounts, really?). Summary of transactions on the home page is unnecessary and does not even indicate which account it relates to. Bring us back the great UX you used to have!

Had unauthorised transactions in my account a year ago and SCB has not commenced investigation nor refunded the amount and overseas transaction fee to date. Had contacted them through their hotline but they denied the existence of the transaction even though it is clearly stated in my account statement / transaction history.

The new version looks nice ….but it’s too buggy for any banking to be done on it. All those random logouts, error messages. It’s really unusable.

Where is the logout button? There is a menu button on the top left but all it does was show more advertisement or products. I want to be able to properly logout from SC .

1. Pop up a full-screen ads every time when log in an account

2. Functions so scattered that can’t find specific functions easily and directly

3. UI looks like I was living in a world 10 years ago

As per the title, do not force me to enable the notifications. SC cannot be used when notifications are disabled because the developers added constant checks for the permission. This violates the entire iOS app permission model.

Despite turning off notifications in SC , it still constantly spams me with pointless “market insights” that I neither want nor need.

App doesn't work well since I've used the iPhone XS. FaceID login doesn't work. Doesn't register it again. And SC just crashes at random times. Very bad app quality. Bad experience. Can't rely it as a security token at all for my banking. Really guys. How can I bank at this app if this is the experience I get on the mobile? I'm just thankful this isn't my main SG bank.

this app has asked me to update my particulars and every time I hit the UPDATE key, the screen shows the word LOADING and the spinning arrow. It went on for about 15 min and I can’t even go back to the previous page. I had to uninstall SC and re-install, only to find out all it’s been disabled.
It’s frustrating when I can’t even log into their website.

Very hard to find any features such as card management etc..and i keep finding one or the other issue more in use it..best one was - app was showing more $$ than i had but fail when i make any transaction or transfer…the new one is - when i try to make local transfer it asks to validate the transaction by approving while i am in SC and no pop up comes..so how do you approve when the current screen is blocking or you abort current transaction. does someone really tests these apps ?

Every other time I log on, SC would say some device/setting had changed therefore I'd have to set up this app Mobile Key again. I must have done it at least 3 times in the past week since I downloaded SC (because physical tokens stopped working recently).

It’s been what, 4 years now since Apple went from the 4” screen to 4.7”, and still we have SC not updated for the new size in normal resolution.

How to make a simple transfer so…. complex.. I don’t even know how to do a PayNow transfer with the new interface. Stop wasting your money and just make it simple. Lousy lousy mobile banking app.

I like how all the services I want to access are incorporated in the mobile device.

Please include the option to activate/deactivate cards on SC , unless I’m missing it somewhere in there....

Best banking experience! Clear, simple, fast.

It wasn’t the most functional app but I know where to find what I need. Now this new UI, I’m lost and probably only this app know where to find info. I just wonder if this is your way to make us talk to your very laidback and irresponsible RM who keeps changing any other day. Pls rework and keep things simple. Don’t ask your bankers for inputs; ask your customers.

Easy and fast to navigate!

The features are lacking. While other banks in the world allows different things to be done on their app, Standard Chartered is way behind. The only things I can do on SC is just move my money, look at my accounts, pay my bills and send cheques. There are no way to deposit cheques within SC , or apply for a new account, or use the iPhone features such as Touch ID or Apple Pay. I understand it does the basic thing but then again, it is made for the iOS and you would think SC will be upgraded to take full advantage of the OS.

Please .. let us decide if we wish to update now or later.