Contact Here Comes the Bus Support

This is my first school year using this app. At the beginning, it seemed to work fine. Then slowly things started breaking down. First there were no sounds with the notifications. This caused us to miss the bus several times. Then the pop-up notifications for this app on my cell phone stopped working. Now the icons showing the bus stop and school aren’t changing from red to green to let me know the kids have arrived. I can still see the movements of the bus if I keep the app open. I am using an iPhone 8. I have reset the app as well as my phone. Nothing seems to work. I have checked the notifications settings in the app as well as in my phone. All are set correctly. I have 3 children who ride 3 different busses to 3 different schools so the problem can’t be the drivers since it worked fine for the first few days of school. I have attempted to contact the developer and the website has no clickable links to allow me to fill out their “form” for support. I was excited when I had heard about this app. It is a terrific idea, however the actual app is not as user friendly as it could be and is extremely unreliable.

I’ve deleted the app and reinstalled. I’ve re registered my kids for the new school year. The map is always blank. It goes to a random location 15-20 minutes from our school/home. There’s no yellow arrow or school icon on the map. When it did work (randomly) last year, it would notify me that the bus had arrived after it left the bus stop. It was only useful for the notification that the bus arrived at school. Because I have 4 kids, I received 4 text messages and 4 emails every time it decided to work and let me know the bus had arrived. I never saw a place to get only 1 notification per family/school/bus route. Today it was 23 degrees and our normal wait time of 10-15 minutes was 45 minutes by the time all parents (who’s apps didn’t work) were able to contact the transportation department of our county to find out our bus was having mechanical problems. No notice from the app at all. Yes, we started investigating the delay after about 20-30 minutes. For those who care, the bus finally arrived at our bus stop 1 hour and 35 minutes late after the parents decided to drive kids themselves.

The app let’s me know when the bus arrives in the morning for one child but not my other child. Because the driver does not come at the same time every day it’s easy to miss the bus unless they’re at the stop very early. I’ve tried changing the radius to be alerted earlier- I can’t change it for one child because his bus stop isn’t listed on his account and neither the website or app allows me to change this. I can change the radius for my other child but I still am never alerted for his bus in the morning. For the afternoons I have the same issue except vice versa: the kid that does not receive an alert in the morning gets an alert in the afternoon. The kid who does get an alert in the morning does not get one in the afternoon. Again, neither the website or the app allows me list a bus stop for one of my children or change the radius notifications. And the child who does have a bus stop listed does not receive the alert at adequate times even though I have changed the bus radius.