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by Kaitlyn Stransky

They take your money. Pretty sure it’s a scam. I booked my flight with Summer trying to get a returning flight from Fort Myers to DEN and she booked it as from San Jose, MEXICO to DEN. She also charged me $216 for the mistake she was making and the difference in the ticket. This ticket was for the wrong returning flight for the whole 4 HOURS I was on the phone with her and I even had her repeat what she had “set in stone” for my itinerary 4 TIMES and she still managed to screw it all up. Called back the next day for help but was put on hold for 1 hour only to be told they have to call me back later?! So I call again the next day and my confirmation number for my itinerary doesn’t exists? Weird! Then the recorded message says they are only taking calls for people who have flights in the next 72 hours. So what are people with my situation supposed to do?! Absolutely AWFUL agency do NOT buy tickets off of here they are always messing up and taking your money. Not reliable at all!!!!

by Harlo99

I needed to change my flight I called and the rep ( you can tell it was in India just by the background people on phones ) offered me good flights with little lay overs, price was 563 ( I paid 800 for original ticket , I told her I would call right back, before I could say good bye she offered 100 off to 463 . I said I had to check with family just one more time on dates and would call back . I called back and the lady offered me something completely different with about 30 hrs in lay overs , I asked for a supervisor and waited forever , he finally got on and after explaining everything to him ( Rocky , but you could still hear the Indian telemarketers in background ) he found the original flights they offered me but now he said the price was $848 ! I will never do business with them again , don’t recommend them at all

by Hkz290

I had booked a roundtrip flight from New York to Paris for pretty cheap and Just Fly had sent an email to me saying that both my departing and return flights were confirmed. On the day of my return flight, I went to check in online and the status of the flight was canceled. I immediately called the company only to find that my ticket was never issued to me by the airline but for some reason Just Fly confirmed my flight. They told me to just book a new flight ($800 one way) and send them the receipt to maybe be reimbursed for my return flight that I paid for but never had a ticket for. I spoke to representatives for over 2 hours and when I got to the supervisor she hung up on me. No matter how cheap the flights are, please do not purchase your tickets through this company. It is not worth the risk.