Contact trivago Support

by DanielC918

Don't trust Trivago! They obviously don't make any effort to make sure the information they provide is even remotely true. When you're on the road, and need to find a place to rest for the night, use another app. This one is crap.
The name and address were correct, but they put up pictures of a completely different hotel. They show rooms, bathrooms, and lobby completely renovated. They put language right up front that there have been no recent negative reviews for the property. Then they highlighted a bunch of reviews saying things like: "very clean and modern," " the hotel is only 1 year old," and "really nice and clean," but after we booked non-refundable, we arrived to a dirty, worn out hotel with broken furniture and creaky beds with springs barely contained by the thin sheets. The elevator was out & several of the fire doors were busted: super safe for our young family. The towels and wash cloths are falling apart, and "non-smoking room" apparently means they sprayed Febreeze, or more likely, some watered-down off brand air freshener.

by Artist Anne

Our very small room was on the third floor and the air conditioning didn’t work. It was a hot day, mid 90’s. It was oppressive. The tower fan blew all night. I used wet washcloths to cool down. They weren’t able to change our room since they were at full capacity. No mention there was no air conditioning when I made the reservation. The grounds are poorly kept, weeds growing taller than plantings. The waitresses were not well trained. Please, management, train your staff! We had to ask for everything, like cocktail napkins and please light the table candle.
The place is poorly managed and could be a dreamy destination. Our dinner table was bare. No tableware, candle never lit, no flowers. It was a sea of brown bare tables with no life in the room. Our dinner was mediocre. We will never stay here again. I hope they follow through with a reduced charge for the room.
The waterfall and walkways are stunning examples of nature and engineering. Worth a drive to see it. Stay somewhere else.

by RDWharley

Where do these apps come up with such ridiculous password requirements? 12 characters? The most a password needs to be for an app like this is eight characters! Get in the Flippin real world! I won't be using this app that's for sure!

Update! Just heard from the developer that basically said they take security very seriously and had no interest in even addressing the concern I expressed. Typical arrogance of a lot of tech companies. Think they know better than their customers. For heaven sake's this is a hotel search engine! It's not my bank account! Even my Chase bank account password is a normal 8 digit password. Travelocity, Priceline and others do just fine with 8 digit passwords that don't require a PhD to encrypt! Like I said. They won't be getting my business. When will companies ever learn to listen to their customers?