Contact Rentalcars com Car rental App Support

by ToddPBrown

I rarely write reviews. I hardly ever return anything to a store. I just learn lessons and move along. However, every so often a company will deserve solid praise - or another company will warrant a warning to those approaching them after me. Please take heed from my experience, as well as others who have written here before me. DO NOT GIVE THIS COMPANY YOUR VACATION MONEY.

I paid for 3 weeks rental for my trip to Sweden many months ahead of time. When I got to the Hertz counter, I ended up spending nearly an hour there. And I was the only one there! Short version: they had only a record of my paying for half of the total owed, when I prepaid 100% months ahead of time. Back and forth between the guy at the counter and his superiors in another location - with the guy reading to his superior from my iPhone conformation page. Final verdict: I owed an additional $275 dollars. Half of this was a change to leave the car in a different location from pickup. I already paid this additional fee when booking. Coming here after the fact I see my experience is not an isolated incident. I WILL BE GOING FAR OUT OF MY WAY TO WARN AS MANY PEOPLE AS POSSIBLE TO STAY AWAY FROM THIS SNAFU COMPANY!!!

by Promiceus

These guys are thieves to begin with. They bite into your money like rabid bulldog and would never let go no matter what.
My last booking with them is a perfect example of their ‘strategy’:
* First, they told me they are willing to help me but they cannot refund or modify booking since pick-up time was over. I wonder should I’ve arrive a day earlier to check if everything will be OK by the time of booking?:)
* Next session with support they could bot modify the booking because it was not ocer yet.
* Then they just tried to ignore me several times until I’ve changed the subject of question.
* Then they just tried to refuse the refund.
* Last step, they refund me 0 but took a cancelation fee which miraculously was equal the amount I’ve payed.
Liars and thieves that’s it.
Oh, the software is also helplessly stupid. If you’re in the help chat and operator asks you to double-check booking or do search or anything out of chat window, the chat window is closed, you’re transferred to next operator and start explaining from the beginning and so on in the loop. But, it helps them say ‘time is over’ which happened to me.
It basically is a useless piece if software that inside acts like a browser window. I had to run them both side by side to avoid being kicked out of chat, so I’ve seen that.
Avoid at all costs!

by Jess Stoon

After placing my first ever “booking” with this company through this app today, i called the rental car office to confirm rental and find out about hours. i was told they had no cars in stock this afternoon, depsite the app advertising several cars available for today’s date.

i am glad that i did not drive all the way there (rental office) before finding this out.

I thought it may be the fault of Avis/Budget and their inventory not being updated, but after seeing another possible rental available at an Enterprise location, i called their location to confirm availability; i received the same response “sorry, no we do not have any cars in stock today, but we have a pickup truck!”

There were again multiple different classes of cars advertised on this app as being available for pickup this afternoon at a specific time.

i sincerely hope that this app is not a means of obtaining personal information of individuals under false pretenses and having that informarion used for any orher purpose.

Can anyone refer me to whether the company is authorized to sell the personal info submitted into its app/website to third parties? I certainly hope this is not the case, as i do no recall accepting any such agreement when placing a “reservation”.

Wonder how their app store score is so high?