SmugMug - Store & Share Photos Reviews

SmugMug - Store & Share Photos Reviews

Published by on 2021-09-30

Every photograph has a future. SmugMug is where it happens. Storage, sharing,
and security, all in one place. From phone photographers and casual
point-and-shooters to full-time photography professionals, SmugMug is the app of
choice for displaying, sharing and protecting your photos fr...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


SmugMug - Store & Share Photos Reviews


  • By

    Almost there

    I was a long time Flickr and Google Photos user. I have to say that Flickr is probably the best, I just don’t feel secure with Flickr being around a long while. This is my first time giving Smug a shot. It has potentials. It’s nice to have the ability to use templates to create photo sites and galleries. I even find it a tad faster to upload batch photos than Flickr or Google Photos. If Smug can figure this out, they would be perfect! I would love to have the ability to double tap with a single finger to zoom in. I’m a pixel peeper and it’s important. Also would be nice to swipe down on a full photo view to return back to the gallery view. And I’d like to view the exif data without having to reach my thumb far up to the more icon in the upper nav bar. These are basically the mental model that users have towards photo apps. But for some reason, I either have to use two fingers to zoom in and zoom out or at times it doesn’t even let me zoom in at all. Please update this and you’ll have a paying member for life. And I’d actually open the app a whole lot more. Otherwise, I’m currently paying for storage and a slightly improved upload speed more than anything else.





  • By

    Photo storage and a very slick website.

    I just subscribed to Smug at the Power level. Paying the annual fee instead of monthly installments gave me a generous discount. Thank you! With iOS, there is an option to auto-upload your photos into your library which made it a breeze to back-up my photos. Setting up my galleries was easy and now my photos are organized beautifully. I thoroughly enjoyed setting up my new photo site using one of the offered templates. I tried out a couple until I found one I liked the best. Further customization made it perfect. My new website is contemporary, highly professional looking and showcases my images beautifully. I am extremely pleased and I’ve only been a member for a little over 24 hours.


  • By

    “Offline” content has a SERIOUS problem

    ...are you aware of this? You offer a way to keep images on the device, for display when the network is unavailable. Good idea ... flawed implementation. I have this option set on most of my galleries. I discover some images display “thumbnail” resolution when in full-screen display. I watch the progess of the download (the little green “thermometer” bar; the eventual grey circle checkmark) ... I think “good, that one is downloaded” ... I open that image, and it is full resolution. I move on, and then come back to that same image ... the grey circle checkmark is gone, and the black space for the green progress thermometer is there again. I wait and watch it all happen again ... green thermometer, then circled grey checkmark ... high resolution photo ... then, the process repeats! I cannot rely on this offline storage. I cannot afford to display my professional artwork this way!!! This happens to the same images, time amd time again, yet does not happen to other images. I note no pattern to this problem.


  • By

    Large files freezing on upload

    I have been trying to upload photos from a recent Central America trip. Three times the upload has stalled at approximately 2/3 completion. I made the suggested changes to my settings and the problem remains. Reading discussions on this topic, I see it’s a continuing problem. What a waste of time! I tried again another day and the large file (number of photos) froze again about 2/3 of the way. This time I was able to exit, determine the number of the last photo accepted, and continue uploading from that point. Success! I really like everything about Smugmug but found that exercise frustrating. Finding a work around leads me to updating my review to a more positive one.


  • By

    Ok app if you are willing to lose locally saved photos and data from it periodically

    Once again, SmugMug has once again managed to be the only major developer with nothing except a complete loss of locally saved info and images as a fix for a failed app update. I have been a SmugMug user (Web) for over 15 years. I think it’s a fantastic Web service, and have always considered the SmugMug Heroes (support team) to be top notch. As the app gained features, I added it to my daily routine, and have come to count on it. As with any important system I use, I back up my mobile device data regularly (iCloud daily, with occasional backups to a Mac). Unfortunately, that’s of little use when a developer ‘improves’ an app, and causes the saved data to be useless. The iOS app currently works for new installations, but appears to be completely dead for many existing users. The only fix offered by SmugMug isn’t something like a rollback that would allow us to keep downloaded files and favorites, but rather “Uninstall the app, reboot the device, and reinstall the app,” which results in the permanent loss of anything saved locally. If you use the SmugMug app casually, and don’t mind occasionally losing everything you save locally on your iOS device, then it’s a good app. If you use it for business, then I urge you to reconsider. No amount of backing up will save you from poor development choices.


  • By

    Clean Interface

    Very nice app. It does what you need it to do. A simple and elegant setting to show your photos. I am a professional photographer and use SmugMug to create a gallery of each client's preliminary and final photos. There are very few times however when galleries won't load. Likely related to wifi or signal strength issues. The other drawback is that occasionally the servers are not functioning and galleries are inaccessible for a period of time. However for the vast majority of the time this works extremely well. You can also load videos. However it would be great if support for 3D panoramas could be added as well.


  • By

    Want to watch videos without saving

    I love this app, and it has been great for my photo and video storage. But for the first few days, I couldn’t watch any videos within the app. I finally figured out that if I saved the videos to my iPad’s camera roll, I could then watch them on my app. But I have quite a lot of videos, and it is frustrating to have to do this every time I want to watch a video. I have also been having trouble uploading certain videos in the first place. It isn’t the case with every video, but fairly often I will be told that a video can not be uploaded, even when I try to upload it multiple times. I would GREATLY appreciate these being fixed, as it would save me a lot of time and work. But, overall I am very pleased with this app!





  • By

    Locks up constantly & IOS auto back up won’t work.

    The app is very frustrating and for what we pay yearly I expect so much more from the app. IOS Auto back up does not work. Nothing backs up from my phone newer than 2018 but it says my backup is up to date and complete. Can only back up one iPhone so my husband is out of luck as well as my teenage daughters. Also have never understood why they limit video size. Sometimes stopping in the middle of something important like graduation isn’t an option but I would really like to still back up these to my site to be able to share with family. Uploads freeze constantly on mobile devices and time out or won’t upload at all. So many errors. It’s extremely frustrating and makes backing up your phone impossible. After you have to scroll through thousands of photos to manually back your phone up it gets tedious and you give up and never complete the back up. I expect more from the Smugmug app but would be happy if it would just work. The prices are increasing but the reliability and ease of use are not. Please fix IOS Auto Back Up. Please allow all family members to back up their phones too. Please fix the upload and crash problems.


  • By

    Not Reliable backup !

    The app works fine as long as you keep the app open 100% of the time(which is never possible unless you are backing up less than 10 pics at a time). If the lock screen comes up during the upload this app doesn't work. The progress bar for each picture gets stuck, overall progress bar gets stuck,eventually you realise some pics are still getting uploaded but no progress being displayed. A few hours later you check the app again and it tries to upload from the start while trying to omit the ones it thinks were previous uploaded. This process keeps repeating forever and eventually the app gives up without telling you what went thru and what failed. You have to manually sift thru 100s of pictures to see what is missing. Terrible software written by someone in elementary school perhaps :(


  • By

    Amazing

    I’m a sports photographer and I use Smug Mug as a means to keep my images stored where sports editors can access my galleries privately and download images for publication, it absolutely has to work flawlessly 100% of the time, I have deadlines to meet and often times multiple publications waiting for pictures to go to print. It’s the perfect platform for various unconnected editors to have access to images for their stories. Then once the editors are done with the pictures I make them public and available to purchase. Smug mug is a tool I seriously have to trust and it has never let me down I’d give it 100 stars if I could.


  • By

    Smugmug is powerful and awesome

    I love this app and how nicely it accesses my Smugmug galleries on my iPad and iPhone. Smugmug is a powerhouse for our photos. We have public, private, friends, and family galleries all setup for viewing. The privacy and filtering options are fantastic. The display options allow for wide customizations and creativity and control. You can go pure simple or as customized as you want. It’s all there for the beginner to the expert. You can have your whole life on Smugmug if you want with every great moment easy to find and ready to display from your pocket. Kudos to Smugmug for a fantastic service and a great app!!


  • By

    App stopped working and I could not launch

    I tried to open the app today, a black screen came up that said bummer we had to reset your app click here to launch SmugMug. I clicked to lunch and nothing happens. Yeah I was completely broken and now I can’t get to my photos. This is an excellent app but now I want to give you zero stars unless you can fix it. The App Store doesn’t have any way to contact the developer so I put my complaint here Then the developer saw it and contacted me to suggest a fix which simply involved deleting and reinstalling and there it is working again. Thanks!


  • By

    SmugMug and Flickr

    When I retired from business I Had no idea of what I was going to do with my life. One of my gifts was a camera and I started taking pictures Next I joined Flickr and then SmugMug and I then a whole new world opened to me. These sites gave me the opportunity to share my new pastime with not only friends but with people from all over the world Today I have over 3 million hits on Flickr and hits on SmugMug. My pictures are on calendars, in text books, hang in office buildings, appear in travel magazines, and on state maps. Thank you SmugMug and Flickr for giving new meaning and lots of fun to my life.


  • By

    If it isn’t broke, don’t fix it...

    I hate to be so negative about this app, but I stopped updating this app a long while ago but unfortunately I accidentally got the latest and it’s terrible. Photos aren’t showing, the controls have been moved for no apparent reason and now downloads are arranged by the date vs showing as recently added as they did before. If it isn’t broke don’t fix it. I don’t know why the updates for this app are always something like this but it’s unfortunate that I and I’m sure many others pay for their Smugmug accounts and to have an app being updated that isn’t ever just import i gotta what works it’s always something drastic that makes the app function poorly.


  • By

    Works less than 5% of the time

    I really don’t know what happened to this app. It worked mostly fine up until about a year ago. Since then, it’s barely usable and that’s putting it nicely. Nearly impossible to create folders or galleries, upload photos, or download photos. When you attempt to do so, it either hangs on crashes. So much that I’ve given up. It’s much easier to install Chrome on my device and do what I have to do if I’m not on my computer. The approve mentioned issues have been experienced on my iPhone as well as my iPad. If by chance you ever get around to fixing these issues, some nice to have enhancements would be the ability to change gallery settings such as the cover photo, sort order, display order, and other settings available from a browser.



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Is SmugMug - Store & Share Photos Safe?

Yes. SmugMug - Store & Share Photos is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 33,553 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for SmugMug - Store & Share Photos Is 39.1/100.


Is SmugMug - Store & Share Photos Legit?

Yes. SmugMug - Store & Share Photos is legit, but not 100% legit to us. This conclusion was arrived at by running over 33,553 SmugMug - Store & Share Photos User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SmugMug - Store & Share Photos Is 39.1/100.


Is SmugMug - Store & Share Photos not working?

SmugMug - Store & Share Photos works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with SmugMug - Store & Share Photos? Report Issue

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Why should I report an Issue with SmugMug - Store & Share Photos?

  1. Pulling issues faced by users like you is a good way to draw attention of SmugMug - Store & Share Photos to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SmugMug - Store & Share Photos customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SmugMug - Store & Share Photos.


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