Contact SmugMug Support

by Photographer On The Go

Once again, SmugMug has once again managed to be the only major developer with nothing except a complete loss of locally saved info and images as a fix for a failed app update.

I have been a SmugMug user (Web) for over 15 years. I think it’s a fantastic Web service, and have always considered the SmugMug Heroes (support team) to be top notch.

As the app gained features, I added it to my daily routine, and have come to count on it. As with any important system I use, I back up my mobile device data regularly (iCloud daily, with occasional backups to a Mac). Unfortunately, that’s of little use when a developer ‘improves’ an app, and causes the saved data to be useless.

The iOS app currently works for new installations, but appears to be completely dead for many existing users. The only fix offered by SmugMug isn’t something like a rollback that would allow us to keep downloaded files and favorites, but rather “Uninstall the app, reboot the device, and reinstall the app,” which results in the permanent loss of anything saved locally.

If you use the SmugMug app casually, and don’t mind occasionally losing everything you save locally on your iOS device, then it’s a good app. If you use it for business, then I urge you to reconsider. No amount of backing up will save you from poor development choices.

by Prasingh

The app works fine as long as you keep the app open 100% of the time(which is never possible unless you are backing up less than 10 pics at a time). If the lock screen comes up during the upload this app doesn't work. The progress bar for each picture gets stuck, overall progress bar gets stuck,eventually you realise some pics are still getting uploaded but no progress being displayed. A few hours later you check the app again and it tries to upload from the start while trying to omit the ones it thinks were previous uploaded. This process keeps repeating forever and eventually the app gives up without telling you what went thru and what failed. You have to manually sift thru 100s of pictures to see what is missing. Terrible software written by someone in elementary school perhaps :(

by Tim Anh Vu

I really don’t know what happened to this app. It worked mostly fine up until about a year ago. Since then, it’s barely usable and that’s putting it nicely. Nearly impossible to create folders or galleries, upload photos, or download photos. When you attempt to do so, it either hangs on crashes. So much that I’ve given up. It’s much easier to install Chrome on my device and do what I have to do if I’m not on my computer. The approve mentioned issues have been experienced on my iPhone as well as my iPad. If by chance you ever get around to fixing these issues, some nice to have enhancements would be the ability to change gallery settings such as the cover photo, sort order, display order, and other settings available from a browser.