Accela CRM Reviews

I hate being on the phone forever when trying to reach the right person in my city to fix or report a problem. With AccelaCRM , I can simplify the whole process by just entering some info about it and a photo and it does the rest. Plus, I get updates from the city when the issue is being fixed or resolved! Great idea!

My city uses AccelaCRM to keep track of issues. So I downloaded it and tried to open AccelaCRM . Only every 2 seconds, it crashes and kicks me out. I go back in and it says loading and then kicks me out again. This happened after uninstalling then reinstalling, after turning off my phone and back on, and after waiting a few minutes and trying again. The biggest problem is: I have no other way to check on my issue because this is the way the city does it. Fix this issue!

I downloaded AccelaCRM with the hope to report a black water leak near our neighborhood. When i downloaded AccelaCRM , after asking for the location, AccelaCRM just don't show any options, just the annoying orange screen. I have installed iOS 6.1.2 in my iPad 2 and it should work, but it doesn't!

So, if you want to do a report for your municipality, make a favor to yourself and avoid AccelaCRM, use the website or look for another municipality tool that can help you.

I find AccelaCRM to be *extremely* slow and lag when navigating and performing functions. It appears to have to load lots of external content which takes lots of time. Sometimes there is no indication that AccelaCRM is even doing anything in the background. I think the front-facing PublicStuff side of AccelaCRM is nice and pretty, but the once you get into a city (NYC, in my case), the design is less appealing and everything is just ‘average’.

I am always looking for new ways to make our communities better and this tool seems like a great start. I just submitted a broken street sign while standing next to it, which is pretty awesome. I highly recommend this application- it's free and easy to use!

It was easy to use, and I loved that I can upload a photo of the problem. They also give you updates so you don't have to constantly wonder when the problems going to be fixed.

I've used PublicStuff under the "DaytonDelivers" app, and everything seems to get noticed, looked at by city officials and handed in a very short period of time. Uploading a photo of the issue is a cool idea too. My last request in Dayton, Ohio got handled in two days!!! That's what I call service👍

Love the new design, it's faster and even easier to use. I don't need to worry about who to call or what to do when I need to get in touch with my city. AccelaCRM lays out all the info I need and puts me in touch with the city ASAP. It's so easy! Never leave home without PublicStuff!!

I registered on their website and login issue for my local community. So then I came to AccelaCRM store and downloaded the mobile app. After downloading I attempted to launch AccelaCRM , and it just says loading with the spinner. After three minutes of it just saying loading I used the task manager to end AccelaCRM and tried again. It just never finishes loading. AccelaCRM is worthless! Do not download!

I had a pothole on the corner of my street and I took a pic and submitted via my iPhone, got a notification and #, and it was fixed 2 days later and I got updates until it was completed

The recent speed and stability improvements have really helped make AccelaCRM the ultimate community tool. AccelaCRM makes it a breeze to notify city officials of the issues I come across and communicate with them.

None of the buttons on the main screen have text labels, thus making AccelaCRM unusable for persons who cannot see the screen i hope that there is a list option, for those of us who cannot see a map.

I've had AccelaCRM and just got the updates which are awesome! When will this be available in the international market? Can't wait for more updates!

I love AccelaCRM. I finally got the bar across the street to quiet down by reporting them through publicstuff. I can finally sleep at night!

Definitely one of the apps everyone should have. You can report anything, anywhere and always get a response. Pretty awesome!

So useful! I can't believe no one came up with this before! Use it all the time. Highly recommended.

What an innovative way to let governments know of problems in your community. Every city should have this!

Glad I downloaded this. It's def a good app to have on hand when I see something that needs to be fixed.

AccelaCRM has changed my life. I now can report public annoyances in a systematic way. Good stuff!

Great way to report local problems in the community

Add a "watering Violation" category for city of Plano in AccelaCRM. When I select this category, then select a Plano address I receive a prompt for "is this request for Collin county" I say no and it takes me back to the category page and there is no watering category then I pick "other" and it changes the address to a Plano address across town instead of the one I picked before. If I say yes it submits the request to Collin county. Are these going to the same place? The address I'm trying to point to is west Plano near park and jubilee in Plano. Please add the category and fix the location detection in AccelaCRM. It's not initiative and is a poor user experience.