StoryCorps app not working? crashes or has problems?

StoryCorps Status

Last Updated on 2024-11-04 by StoryCorps, Inc.

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No current problems

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📋 2 Reported Issues:

Shanon Goodlett 2023-11-24

It won't open

Elena 2022-08-28

I have re-recorded the same interview 4 times, each time the app crashes, stops responding, or won’t let me record. It’s also been glitching out the whole time, making the process very difficult and my interviewees are not pleased

Showing 1-2 of 2 reported issues:

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Common StoryCorps Problems & Solutions. Troubleshooting Guide

Table of Contents:

StoryCorps iPhone Issues and Solutions

StoryCorps iOS app crashes, not working, errors
StoryCorps iOS app network issues
StoryCorps on iOS has black/white screen

StoryCorps Android App Issues and Solutions

StoryCorps has errors/crashing/not working
StoryCorps server network connectivity issues
StoryCorps has black screen

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StoryCorps iPhone Issues and Solutions

How to fix StoryCorps app crashes or not working on Iphone (iOS):

Close and restart the StoryCorps app on iPhone
Update StoryCorps app to the Latest Version for iOS
Uninstall and reinstall StoryCorps iPhone app
Update your iPhone to the latest iOS version

Fix StoryCorps on iPhone unable to connect to server/internet connection issues::

To resolve StoryCorps network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

StoryCorps Android App Issues and Solutions

Fix StoryCorps not working on Android, crashes, errors or is unresponsive:

Force Stop the StoryCorps App
1. On android, goto Settings » StoryCorps » click [Force Stop]

Update StoryCorps to the latest version on PlayStore

Clear StoryCorps App Cache and Data:
1. On android, goto Settings » Apps » StoryCorps » Storage » click [Clear Data] option. This clears both data and cache.
2. restart StoryCorps.

Fix StoryCorps unable to contact server/ StoryCorps internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click StoryCorps » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto StoryCorps » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch StoryCorps