ChargePoint® Reviews

by Movierater182

Update to previous review. This company has both the slowest and most incompetent customer service I’ve ever experienced. I had an issue with them then charging in bulk for my station use which they admitted was a mistake and offered to refund those charges. Two weeks later I was not refunded and sent them an email. They said they would take care of it in the next week. Today they refunded my account balance and moved my card to the ability to use free stations only as punishment it seems. For what, I’m not sure since I didn’t actually ask for the original refund, they offered it. I suppose I should be glad though as many other have had trouble with customer support ever responding and ever getting their account balances refunded. Avoid ChargePoint and these stations if at all possible because if you do have an issue you are unlikely to ever get it properly resolved.

by CeCeLN

Bought a car in California and had to drive it back home to Nevada. On my road trip I downloaded this app and it would never connect. Once I got home and was on Wi-Fi it’s still doing the same thing…will not connect. Luckily I had my work phone with me and was able to download it to that phone. Can’t figure out why it won’t connect. Also the first time I used this app to charge I had no issues. The second time I used it I had to go to three different machines and I just couldn’t get a connection…I just kept getting an error message. I finally called customer service because I saw a review on the station from another user that said they had to call customer service as well. Once I called customer service I was able to speak to somebody within a minute and they were super helpful and connected me to the charger.

by Holyshitnonicknamesavailable

When this app works I cannot deny that it is a standard charging network and it does the job. Customer service on the other hand would get a -10! 1/5 stars will have to do though. I have translated the problem to them at least 30 times and I’ve spent countless hours on the phone trying to get it fixed, but still nothing. They expect me to play middle man between them and the office in my building even though I have told them what the problem is over and over. Eventually I had to start calling them and going through a 30 minute interrogation to start my charge remotely until one day some lady with an attitude said they would no longer be able to remotely start my charge and that I needed to speak to the office and have them fix it.. idiots! I’ve told you the problem 37 thousand times. You do your job and fix it. They never respond to emails either. 🥳

by HesTheATrain

I use the this app app mostly to support my this app Home Flex L2 EVSE at my home. While ChargePoint is decent, it has seen few functionality enhancements in the last year, and there are a couple features it should have by now:

1- Ability to schedule more than a single “weekday” and single “weekend” on/off. At minimum it should support specific days and multiple on/off events per day. In our world of hybrid and non-9-to-5 work schedules, this limitation is baffling.

2- More analytics and ability to look into charging sessions and curves. My VW ID.4 has some issues of its own with regards to scheduled charging, and it would be so helpful to drill into the line chart or look at underlying details. Clearly the data is being captured, so please let us see it! In terms of support for public this app charging stations, it is all still a bit finicky — but such is the state of electric vehicle charging everywhere. I wish things would just work, like our experience with getting gasoline, but I am sure eventually it will. Lots of complexities here, most of which are not on this app. My earlier commentary on the Home Flex items, however, are entirely this app’s responsibility.

by Y Bain

I charged my etron at private location of this app. They charged me kilowatts to charge as well as parking! It says .25 cents per kilowatts and .30 cents for parking. I didn’t understand till I was charged $60 for and hour and half charge. It said fully charged but it wasn’t! I had heat and everything off to see if it’s full. Just little over 200miles it gave. I did another charge another time and again I was charged $40. I than tried Evgo at Walmart and same situation with same milages and no parking cost only cost me $15!! Full charged! I went again Walmart another time and it cost $9! So I have no clue if this app that’s placed on private business property is overcharging or what but I think with evgo prices, this app is way overpriced! I gave two stars because I was able to get alerts on Car charge status. this app needs to limit how their vendors are misusing their equipment and set guidelines on how much they can charge extra. These charges are ridiculous.

by Honest Reviews W Bias

There are man charge point locations in the greater Atlanta area. I’ve recently used them a few times due to ease of access. The actually app is super easy to use, very convenient, and has a user friendly interface. The reason for my review is simple though. It’s just not a viable option in Atlanta. The rates are way to high for it to be Level 1 charging. My vehicle is a BMW i3 and with this type of charging it takes 8+ hours on average to reach a full charge. All of the places I’ve used start off with rates around $1.00/hour and have fee increases up to 5/hour based on the property owner. I just feel like that defeats the purpose of charging on the road if you have to pay such high rates for slow charging. This is my personal opinion though but it’s worth considering if you drive an EV in Atlanta, GA

by Eslai

If you’re on a wait list and get a spot, you get about four minutes to respond. Problem is the countdown doesn’t update properly if you leave ChargePoint and come back. I have tapped the accept button with 30 seconds left on the clock, and ChargePoint will tell me that I have a spot reserved, but when I get to the charger it turns out that ChargePoint was wrong and I had missed my response window.

Additionally, there are a lot of waitlist features that are available through the website that you can’t get to through ChargePoint . You can’t create or select a waitlist, you can’t see what chargers you are waitlisted for and how far down the queue you are, and you can’t change your snooze time from 30 minutes to 10 minutes. There are many more examples where ChargePoint is deficient in functionality.

by Hellojerimie

I recently changed back to a non EV car. Since this app holds a deposit for when you use their service, I emailed no less than 5 times for that money to be returned. Three months later, I am still waiting for even an acknowledgement of my email. Called today, because I have very little time to physically call to wait over 20 minutes on hold. Still waiting after speaking to someone in their customer service ( clearly from out of the country) to get my money returned. Since their charging stations are glitchy and customer service is poor, I will not be returning when I purchase an EV again. Many other services that have better service, in my experience. When I was using their service, they changed their policies almost monthly. Rarely those changes benefited customers.

by Gazelle105

I primarily use the this app app to see if a nearby charger is available. I don’t like that the initial view when I open ChargePoint is a zoomed-out view of the USA. This is useless. Then after a few seconds, the map zooms in automatically. The automated zoom is disorienting. Just show me my nearby map and a “loading” indicator.

You’d think that I could “heart” my frequent charging stations and easily see their status, not using the map, but the “My Spots” list shows that station and then a bunch of other stations in the same row so it’s not clear when my “heart”ed station is available. I would expect instead that My Spots would show just my favorite station with its two stalls clearly shown so I can see if 0/2, 1/2, or 2/2 of the stalls are available.

Tapping on a station on the map has the words, “In Use, AC, Free”. You might be tricked into thinking that this station is available for charging, but “free” here refers to the cost, $0. You have to tap on the station again to confirm that both stalls of the station are unavailable.

The new tap-to-charge feature is pretty great, thanks for that. Please fix these interface issues because ChargePoint is now a critical part of the transportation infrastructure of the United States, for better or worse.

by Iosdevtoo

For the most part it works well to find charger when I’m traveling. However since I use prius prime, I don’t absolutely need to find charger. It’s mostly just for fun. What makes it worth my time to charge my prius while traveling is if the charging cost is below a threshold. I can find free charger with the filter, but it would be even more useful if I can filter charger that cost below certain amount per kwh. The second problem is that a lot of the time the chargers listed are not accessible to public (for employees or residents only), there should be filter to hide these non public chargers as it is a time waster for the rest of us trying to find usable chargers. So this app, please add those 2 features.

by Dangagga

ChargePoint works pretty well and I have had few issues with it. I actually rather like it. The growing network of charging stations is good but too many broken stations or disabled stations make this network unreliable. I don’t plan any trips where charging with this app is essential because I have had as many failed charging experiences as successful ones.

I typically plan my trips around charging at home or the Tesla network (which is incredible). I’ll take advantage of the this app chargers on occasion if conveniently located at my destination and consider it a bonus if it works. They do have the advantage of lots of free charging which is great! As a result the $10 block of credit I purchased a year ago is mostly unused.

by Rav61

I am charging my car with public stations more often now and it took me a while to get used to it. When you hold the phone to a charging unit nothing happens. Why, because you need to have ChargePoint running as well. After the communions between ChargePoint and the charger happens you still have to double push the right button on your phone to start.
In ChargePoint there is an option to have a picture of the charging unit. If I am able to upload a picture that I already took that will be great. However, you need to take a picture with ChargePoint . There is no option to use a picture that you took earlier or with another camera and upload that. Not related to ChargePoint but customer support is a joke. For the longest time now I am trying to add a MasterCard as payment to my account. This is not possible only Visa and PayPal are valid payments.

by Shlittleguy

Honestly I just got my car about 3 weeks ago a did virtually no Reserch before hand on charging ports I now this one one of the first apps I downloaded and I have to say compared to others this one is the best the only downsides I can see to ChargePoint /company would be the card cost $5 & some times the map isn’t as accurate as it should be but really what is these days.
Good points of ChargePoint house a pretty good map out of charge points you can start and stop charging from ChargePoint and it works for the most part pay the $5 and get a card to just in case ( like if you’re ever charging you’re car in a parking garage that’s underground you need at least one bar for it to pick up a connection from you’re phone and that’s why having the card also is crucial!!! Good app and it’s free!

by DaveKandyman

ChargePoint is visually appealing and easy to navigate with great charging statistics. However, the mileage statistics (How many miles a charge gave me) is incorrect as my vehicle is not in Chargepoints Database. I have a 2021 Chrysler Pacifica Hybrid that can do 38 miles and they only have up to the 2020 model to choose from when identifying your EV. Since the 2020 model can only do 32 miles total, 6 less, a full charge (1% to 100%) now reports that I charged approx. 26 miles. Even with that math, the mileage is still off by at least 6 miles. It’s good that the power consumption and electric cost estimation is almost spot on but the mileage estimation is useless until they fix it. Knocked off one star for that issue.

by BBrooke308

App UI is great. Simple, effective, easy-to-use. I’ve never had an issue with connectivity or any frustrations you typically get with an app. My couple of wishlist requests are that 1) there was some sort of indicator for chargers that are not available to the public. It takes a bit of time to open up every single location and sift through the tips to see if I can even access a charger or if it’s behind a keyed gate, only for employees, etc. 2) I’d love if there was also an indicator for chargers located in free vs. paid parking garages. Paying $1.50 per kWh isn’t too bad but when you’re also charged a $5 minimum for parking, petrol instantly becomes the more cost effective method of fuel. Both of these would save time and really improve (at least one user’s) experience!

by Foolio

Overall the most solid charging user experience in terms of feedback for the user to monitor charge rate etc through ChargePoint , nfc integration etc. some of the older hardware still in the wild can be iffy (24 kw dc boxes mostly) But pricing can be a wildcard with vendors often setting prices ridiculously high.

REQUEST: filter/sort by price .... help spur competitive electricity pricing to further accelerate the BEV transition. Sometimes they are priced such that it’s more expensive than gas!! Would love to not waste time looking at overpriced ChargePoints unless it’s an emergency.

Also geographic markers on the map view are especially poor in ChargePoint, especially often in ChargePoint, even if the same station in plug share is marked spot on.

by T2da23

App is nice, but would get a 5 Stars if there was support for the Apple Watch to pay.
Update- It does actually support the Apple Watch…but it actually easier to use the phone. After I’ve used my watch at the same spot and selected the same card, it should present that card, instead, I have to stroll thru all my cards to get to this app…so it’s easier to just tap the phone on it and the ChargerPoint card comes up. I want to open my door, double tap my watch as I exit the car, tap my left wrist on the charge station, as I position my right hand to unlatch charge cable.

by Ryankubo904

this app is amazing. Being able to quickly find a charging station is only the start. Most times the locations of these chargers are near paid parking that is double or triple the price!! The ability to find parking that also chargers your EV is awesome. The technology is seamless when added to Apple wallet. Simply walk up the the charging station and touch your iPhone to the terminal and BOOM charger unlocked just plug it in and be on your way! Know charging rates vary by location, but just downloading ChargePoint to see chargers near you is free!! Give it a download if you own an EV or even if you don’t and just want to see the many locations this app offers!

by Brandon Turnips

I’ve only had an EV for a month but this app has been a very useful app I use several times a week. I live across the street from 4 free public EV chargers provided by National Grid (Massachusetts) and this app. I decided to not use a physical card and have been using ChargePoint to display the this app credentials on my iPhone and then present the phone to the card reader. It works perfectly every time. I also like how it notifies me via push notifications when my car is fully charged. I can view each time I charged my car and it tells me how long it was there and how much energy was transferred. I am loving the whole EV experience with my Tesla Model 3 right now and the this app app helps add to the awesomeness !!

by Vintage Seller Sue

I took the opportunity to use the charge point app the other day, I had driven my EV car to Baskin Palmer Eye institute in Miami on 95 from Pompano Beach, I arrived with just 45 miles left on my Nissan Leaf. I took out my phone and the charge point app and pulled up the list of available charging stations closest to me. The location came up on google maps and made finding the charging station super easy, I had never used one before so I was surprised even though it was a free charge station I still needed to hold the phone up to it to unlock it. I figured it out? It was super easy and charged up enough while my dad was in his doctor appointment to let us go to breakfast f snd get me home , with 30 miles left. Thank you, great app!

by Greatonelikehwta

So I used this because it was the only charring in my area at the time and I was only planning on using it once. After charging, I received an email saying that they took $10 out of my bank account to make sure I “keep charging”. I NEVER authorized this expense and there’s no easy way to contact them to ask for it back. I tried to email them and got 2 emails saying they’d review it and get back to me. THAT WAS 2 WEEKS AGO. I read that you could close your account and they will refund all of the balance on your account, but guess what? YOU HAVE TO GO THROUGH THEIR CUSTOMER SERVICE TO CLOSE YOUR ACCOUNT. It can’t be done in ChargePoint , you literally need to contact their support, but of course they will never email you back. Don’t use ChargePoint, go to a different EV charging station.

by Powerbabo

My experiences with this app have been atrocious and their shady business tactics have really soured my opinion of them. However, the vast majority of public chargers are this app so I’ve been left with basically no other options.

Be aware that buried in the terms of service is a “feature” that analyzes your recent charge usage. It then tops off your account based on how much they estimated you’ll need, overriding your original top up setting.

The short version? You’re set to top up $10, but you’ve been charging a little more than usual recently? this app tops up your account with a credit card charge of $60 completely without your authorization.

Customer support is useless because there is absolutely nothing they can do. If you don’t want to put that much on your account, tough luck. You basically give this app an interest-free loan for however long the credit sits in your account.

Very dishonest company. I wish there was a greater diversity of chargers because I would avoid this app like the plague if given the option.

by Andrewnow

this app’s business model, where they don’t own the stations but sell the hardware and act as a payment processor, results in incentives that don’t work in the customers favor. They keep a balance in your account automatically for no reason since it’s tied to a credit card, other than to earn the interest on the money. They also have zero control over the hardware and so it is the least reliable of any charging network. In addition, they are the slowest chargers, since their business model works best off of volume but not quality they can’t furnish upgrades and I’m sure it’s easier to sell cheaper and easier to install chargers to commercial customers. I only use it because my office park has them but I hope they go a different direction for their expansion.

by Puh22

This could be a great app but for two major frustrations.

First, there are too many stations marked as public that are actually only available for private use. This is super misleading and makes finding a truly available station much harder. When traveling it can cause a major pain if you were counting on that cluster of stations near that hotel.

Secondly, ChargePoint doesn't know about banks of related stations. They just appear as individual stations. This means if there is a useful tip left on a station you may not see it unless you check each one. Conceptually it seems it'd be easier for the user to know that there's a cluster of four spots of which 2 are currently available and pool the tips.

by FreewalletSux

Leaving a 3 star review because I do like and use ChargePoint , however, improvements must be made to make it effective.

If a station is marked public, it should be accessible to everyone, not in a gated community or tow zone. It’s not a public station if a company won’t let everyone use it, period.

Some stations are clearly disabled by the owners or they make it difficult to access them (blocking them with cars or simply disabling the power supply, etc). This is a big problem.

As an EV owner, it’s important to have reliable, accurate information so that I can plan trips accordingly.

Support/reporting feature is good in design but fails to execute ACTUAL support. Saying we’ll look into it and then emailing a day later to say, “hurr durr we don’t know, call us if it stays broken” is pitiful support. App and company needs a real policy for making sure stations are up and running. If they aren’t, they should be marked as such on the map. Allowing users to make these changes would be ideal, since Charge Point reps can’t check each station.

by Hmm5678

this app network seems to be one of the better ones... easy to locate stations and convenient tap to activate/pay. However, everything else about ChargePoint needs improvement. Waitlist management is a joke (must login on website to see your position on wait list) and the notifications feature doesn’t work right... ChargePoint doesn’t show the notification details (must properly click on the notification, which I never seem to do). Oh and I never received the card, despite making a request... which means if you accidentally forget your phone, you can’t charge at all!

by Remarksman

ChargePoint basically works, but if you are going to use charge stations that are not free, be aware that ChargePoint is essentially just a payment conduit to the charge station owner, and there seems to be basically no customer support.
Start up a session and for some reason your car won’t negotiate a connection with the charger and you draw 0 kWh? Guess what, you still pay the minimum fee. Fill out this app support form and you’ll get a “FAQ” reply and zero follow-up. There went $2 wasted.
Also, as others have pointed out, this app pre-charges your card in increments of at least $10. What happens if you don’t use another this app station and you still have $9 balance in your account? Ah, it’s back to that non-responsive customer service…

by WileyN

I use this app chargers at work every day and really appreciate the ease of use of ChargePoint, especially with the wallet feature. I can get a charging session going in just a few seconds with ChargePoint. I also appreciate their inclusion non-this app chargers on the map. I use 3-4 other charging networks and their associated apps for longer trips and this app’s is by far the best. I only wish that there were more granular controls for notifications so that I don’t have to receive 2-3 text messages and 2-3 emails for every charge session. Otherwise highly recommended.

by Still Hoping

I have been using ChargePoint for two weeks and it does everything I need I think. Easy to use and understand. Great to find charging stations and the network is very good, hope it gets bigger faster but already meets my needs. Also in my home area all but one site is free. Keep up the good work and show retail locations the advantages of offering free charging. For example I usually buy things while I am waiting for a charge! I really need to break that habit, lol. Can't wait for future features whatever they may be.

by BuildEngineer

This has always been my number one source for finding public charging stations!

Sometimes I get frustrated at ChargePoint, but it is still the number one app and network to use to find a charger that isn’t Tesla. Rather than having to drive to a whole bunch of parking lots to find a charger, you can open ChargePoint up and it will show you where it is on the map!

At some point these apps will become obsolete because charging stations will be ubiquitous.

by Bretbenz84

I have been hoping for NFC style this app cards for years and it’s finally here. Makes it a breeze not to have to use an object in my wallet or car someplace and just use my Apple Watch or iPhone to quickly start the charge instead. Also it automatically chooses the correct card so you don’t have to think about it. Very well implemented upgrade and totally awesome! Making EV charging quicker also helps it feel like added value to adopting this technology in our lives. Thanks for this upgrade!

by The Witch Doctor

ChargePoint is a great companion to the excellent this app network of stations. Hunting for a charge is almost fun - ChargePoint delivers honest, trustworthy charge station status in real time, even with poor data reception and low bandwidth connections. The charge history feature is easy to use, and the map with station status is attractive and easy to understand. The only downside is the this app network is so easy to access, EVs are lined up like pigs at the trough and you sometimes have to hunt for an unused station!

by EasyCircle

This apps adds convenience for EV owners. They could the future of gas stations. Sign up for account. Tap your phone to Station to unlock the plug and begin charging. this app chargers are conveniently located at malls, parking garages, workplaces, hospitals and airports. Rates are reasonable. Some parking lots have flat fee + per watts rate , some only per watts rate and some are free.

One feature that would be useful to add is mark stations that has access restriction and add a filter for them. For example there are free charges at a college but you need to be a student.