CIBC Reviews

Half my transaction don’t appear on CIBC . Another 30% of my transactions show up and then disappear with no explanation! And when I call the customer support rep they say they can’t see anything on their end either 🤦🏽‍♂️. Also it takes forever for this stupid app to update transactions, FOREVER! And then when it goes through it ends up under the wrong date. I got something refunded on Tuesday and it’s showing up under Monday in their system (not as a refund as a charged transaction) I suggest keeping all of your receipts till you are 100% positive that the right transaction has gone through, how incompetent do you have to be as a financial institution that you can’t get the dates right and are putting the burden on the customer to ensure your doing your jobs right. Complete and absolute idiots, whoever is in charge (please fire the team or person in charge and spend a little money on bringing a competent person on board) of their app is a complete imbecile. The bank is okay but CIBC is made by dummies. I don’t like asking for people to be fired but CIBC team needs to go, CIBC is a joke

The this app app does not even let me sign in to my account. If I try with my actual info, it says my info isn’t correct so I try to reset my password in which I always get the pop up “an unexpected error had occurred, try again later” but it never works. I can’t even move on to step 2 of 3 of restarting my password. Nothing I do works for CIBC.

App has very limited functionality compared to website (which is also limited compared to other banks).
For example I cannot do external transfer within CIBC. Doesn’t show my external transfers under Activity. Cannot see my statements. Only good to check balance.

I’ve paid my bill twice and you people take another 3-5 business days to get my refund back. You say your app is the best but I don’t find a option for the credit balance refund in my account. How do you claim that your app is the best then?

About to transfer my money from this bank not only because they drop the rates every month, which I get but because CIBC is always having issues. Despite being up to date it won’t load. Very frustrating experience.

Often & most likely lead to some of the biggest scams; some already have been well published in various media and news outlets.
I would never use it, Major issue , pretty sad that the bank won’t even consider taking it off, when I called and asked them to......

Gone are the days when you get what you want (products and or services) from a bank ( and pay the fees for them, now you simply get things thrown at you and ,make it worse, I am than somehow have to manage and be responsible for it’s security and any mis- use.
Sad sad days for any simple consumer!!

You moved the logout button to More, scroll to the bottom, to logout?

You stupid, stupid, stupid people. I’m in absolute awe that you’re employed and paid. My hat off to you, you’ve achieved zen level in treachery. That, or your own bosses as dumb as a rock.

Why not add the logout button to the top right, next to search and messages? And if you do, don’t add it first or second, make sure the order is: Search, Messages, Logout, i.e. logout is far right, next to the border.

You stupid, stupid dumb people.

Basic features don’t work. Can’t see my own chequing account. Almost all features beyond what I could see at an ATM return an error. No feedback mechanism to contact the dev team. App support link takes you to a contact page with no details about app feedback? Clearly this app does not value this customer channel or their customers time / experience with the brand. Don't waste your time with CIBC, just get a laptop and goto the website.

For about a month now, CIBC claims I have no internet connection either immediately after attempting to log in or when trying to load information from my accounts/transfers. No other app I'm using has this issue. Please fix!

Couldnt be able to cross border transfer after the updates, it keep changing back to chequing account, cant even do chequing transfer to saving account. Please get it fixed.

There’s no need not to allow pasting a password on the mobile app. I use a password generator and a different password for all my apps. Having to type in a highly complicated pw every time is silly. Im tempted to make my pw easier to enter which defeats the purpose. Theres just not a good technical or security reason to block pasting.

Great app in general, but the latest update broke something crucial to my use case. I hope this finds it way to your dev team for the next app deployment:

Your latest release broke the contextual keyboards ability to fill a password from any password managers in iOS.

I have previously used this functionality for years with the this app app, but it no longer works in the latest version.

STR: Running latest public release of iOS 16, tapping in password field with a saved account number doesn’t allow for filling saved password nor toggling enabled password managers.

CIBC continually crashes. I like being able to get the info quickly from my phone but I can’t even do that because of it crashing constantly. Other than that it worked for a bit and was good.

Print Pre authorized payment form and void Cheque missing. Would be nice to have credit simulation functionality on your credit score feature.

Hi,

I have an IPhone 8 Plus with iOS 11.1.2 running on it. CIBC crashes several times a day just by itself. It blacks out and poof, disappears. Could you find a solution to this? Otherwise, this one is of the best banking apps today! Thank you!

I love this app but CIBC desperately needs an update, not only to improve the visuals but add new features to CIBC . Please do this.

My bank app keep saying some features are currently unavailable, what does that means?

This this app APP is absolutely world class, I use CIBC worldwide. I love the feature where a notification is sent immediately to me on my iPhone for all purchases no matter what country I am in. I highly recommend both the APP and the this app.

I use CIBC on my phone and have found it to be easy to use. I’ve never had a problem with CIBC crashing.

We have been using this app mobile for quite a few years. It’s been great. The functionality has been expanding and that’s great too. For our everyday needs it’s been super. Validating transactions, xfering $$s, checking balances.