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Company Name: CIBC
About: FIND IMPORTANT DISCLOSURES BELOW
The CIBC Mobile Banking App has received the
highest ranking in customer satisfaction in Canada, according to a 2021 study
from J.D.
CIBC Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of CIBC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit CIBC Website
Privacy Policy: https://www.cibc.com/ca/mobile/legal/privacy-policy.html
Developer: CIBC
Privacy & Terms:
https://www.cibc.com/en/privacy-security.html
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Protect your data and wallet. We investigate the developer's website (Cibc.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
The worst banking app out there
by Please Be Very Careful
Half my transaction don’t appear on the app. Another 30% of my transactions show up and then disappear with no explanation! And when I call the customer support rep they say they can’t see anything on their end either 🤦🏽♂️. Also it takes forever for this stupid app to update transactions, FOREVER! And then when it goes through it ends up under the wrong date. I got something refunded on Tuesday and it’s showing up under Monday in their system (not as a refund as a charged transaction) I suggest keeping all of your receipts till you are 100% positive that the right transaction has gone through, how incompetent do you have to be as a financial institution that you can’t get the dates right and are putting the burden on the customer to ensure your doing your jobs right. Complete and absolute idiots, whoever is in charge (please fire the team or person in charge and spend a little money on bringing a competent person on board) of their app is a complete imbecile. The bank is okay but the app is made by dummies. I don’t like asking for people to be fired but the app team needs to go, the app is a joke
Banks instance on using 3td party interfaces....
by MikeD807
Often & most likely lead to some of the biggest scams; some already have been well published in various media and news outlets.
I would never use it, Major issue , pretty sad that the bank won’t even consider taking it off, when I called and asked them to......
Gone are the days when you get what you want (products and or services) from a bank ( and pay the fees for them, now you simply get things thrown at you and ,make it worse, I am than somehow have to manage and be responsible for it’s security and any mis- use.
Sad sad days for any simple consumer!!
Useless
by W0rldtravlr
Basic features don’t work. Can’t see my own chequing account. Almost all features beyond what I could see at an ATM return an error. No feedback mechanism to contact the dev team. App support link takes you to a contact page with no details about app feedback? Clearly CIBC does not value this customer channel or their customers time / experience with the brand. Don't waste your time with this app, just get a laptop and goto the website.
Have a Problem with CIBC Mobile Banking? Report Issue
Why should I report an Issue with CIBC Mobile Banking?
- Pulling issues faced by users like you is a good way to draw attention of CIBC Mobile Banking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a CIBC Mobile Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CIBC Mobile Banking.
