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Every time I try to use the app I have to re-login, re-enable express view, re-enable Face ID, and re-enable Apple Watch. EVERY. TIME. It makes no sense to even have these features under these circumstances! What’s worse is they used to work fine, but they broke them somehow. I come here, write a negative review, the developers reply and say they’re working on it. And nothing changes, and then my review disappears. If they put the effort into fixing problems that they put into disappearing negative reviews, maybe they’d have a decent app. Loyal Wescom customer since 2004, btw, and Signature Platinum member, but customer satisfaction is clearly not the priority here…

I’ve had an account at Wescom for 10 years and the latest versions of the app, while full featured, need to be tested better. Each time the app updates, it’s like I’m using it for the first time and have to set up Face ID and express view again. Not a big deal. But I also have to reach out to the service center to get them to turn the Zelle icon back on. That requires a callback from the bill payment department, which has taken up to two days. This has happened three times in the last month where I have to wait for the bill payment department to reach out to me. Unacceptable.

I’ve been with Wescom for years and I use to love the app until this new update. The old app I would’ve gave 4 stars but this update brought it down to 1. It keeps crashing. Every time I try to access the app the prompt to login in take so long or never appears so I’ll have to turn my phone off and on. How inconvenient, Especially when you really need it for a transaction or information at the moment. Please revert back to the old app.