Wescom Credit Union Reviews

I’ve had an account at Wescom for 10 years and the latest versions of WescomCreditUnion , while full featured, need to be tested better. Each time WescomCreditUnion updates, it’s like I’m using it for the first time and have to set up Face ID and express view again. Not a big deal. But I also have to reach out to the service center to get them to turn the Zelle icon back on. That requires a callback from the bill payment department, which has taken up to two days. This has happened three times in the last month where I have to wait for the bill payment department to reach out to me. Unacceptable.

I’ve been with Wescom for years and I use to love WescomCreditUnion until this new update.
The old app I would’ve gave 4 stars but this update brought it down to 1.
It keeps crashing. Every time I try to access WescomCreditUnion the prompt to login in take so long or never appears so I’ll have to turn my phone off and on. How inconvenient, Especially when you really need it for a transaction or information at the moment. Please revert back to the old app.

Every time I try to use WescomCreditUnion I have to re-login, re-enable express view, re-enable Face ID, and re-enable Apple Watch. EVERY. TIME. It makes no sense to even have these features under these circumstances! What’s worse is they used to work fine, but they broke them somehow. I come here, write a negative review, the developers reply and say they’re working on it. And nothing changes, and then my review disappears. If they put the effort into fixing problems that they put into disappearing negative reviews, maybe they’d have a decent app. Loyal Wescom customer since 2004, btw, and Signature Platinum member, but customer satisfaction is clearly not the priority here…

WescomCreditUnion itself is fine. It does everything it needs to, and is mostly stable. The thumbprint identification is also very convenient. However, the Snap Deposit feature has continually been an issue for me. My job doesn’t offer direct deposit and there isn’t a Wescom branch that’s local to me, so I have to use Snap Deposit. This would usually be convenient, but it seems like every pay period, I’m left without access to my money without either waiting an unnecessarily long amount of time, or wasting a bank employee’s time with clearing my funds.

I like Wescom, they aren’t in danger of losing me as a customer, and I’ll continue to use WescomCreditUnion and Snap Deposit for lack of any better option. There just isn’t a justifiable reason for customers to be barred from their own funds for up to 48 hours (or longer if you make the mistake of depositing on a Friday or Saturday) when Snap Deposit exists as something that’s supposed to be convenient. This process has to be expedited or I foresee this issue becoming a problem.

I’ve recently purchased an iPad. Using Wescom app on my iPhone was fine, no real problems. I naively expected the same level of experience on my iPad. Problems with not being able to log in bcs there is no field to type in and have to completely shut down to reset; if I’m using the iPad in portrait angle on a different app, close that, shift to different angle and open Wescom it doesn’t rotate (remains in old position). There’s more inadequacies, but that enough for now.

I have the wescom app for has long as it’s been around. This new version is terrible. The only thing I like is that you see the account balance after each transaction now. But the font is so large the words have to be shortened to fit then I don’t know what it says for certain functions. I know I can make font smaller on my iPhone but that means it will be smaller for everything not just wescom app. Maybe add a feature which allows us to control font size inside WescomCreditUnion .

WescomCreditUnion has a serious bug. Ever 3-10th time I try to log in (utilizing fingerprint id) I get an “Invalid Credentials” notification and it locks me out of all banking until I reset my access. It’s super frustrating and started around the time of the last update. My “credentials” - my finger print did not change. I reset with the same password and information and it works for another 3-10 more times before we repeated the cycle.

Oh and to make this more annoying, you can’t reset your access though WescomCreditUnion .

Please fix this bug.

Sending the exact same “thank you contact us message” to everyone shows they really don’t care to fix the issues. My review is pretty clear and aside from spending 1+ hours emailing and speaking with you, how about you fix the issue detailed my me and others in these reviews.

It has been several months since I have been able to successfully use Snap Deposit. Last month I signed my check and added “for mobile deposit only” - only to not be able to use the feature. I deposited the check the following day via ATM, only to receive a call from the branch questioning why I deposited the check traditionally. If the feature doesn’t work REMOVE IT!

Idk how to feel. Tonight I login to my Wescom App ready to use my Zelle feature, but no Zelle icon available. I was a little confused at first, so I went to go see if my app needed to be updated. That was a no, so I login from the web and I still don’t see the Zelle icon. I searched FAQs through the Wescom App, definitely didn’t help. I deleted WescomCreditUnion and reinstalled it and that didn’t help. What’s going on? Where is Zelle? I’m dreading to call customer service for them to tell me crap. This is such an inconvenience!!!!! And I’m upset that I have to give such a bad rating because I’ve never had a bad experience with Wescom or WescomCreditUnion , but this has done it for me especially with me having a situation at hand.

First I have to say that I have been a long term customer for over 17 years. However, I am very upset that zelle is gone..I wanted to send a gift to someone for the holidays..went I went to look for zelle is was gone. Also, I receive gift from my family and friends via this method due to the pandemic..
I’m extremely upset because just about every financial institution has zelle. When I downloaded the new app I presumed it would function just as the old one and zelle was there now poof it just disappeared..so how am I suppose to receive or send money if this feature has been removed from WescomCreditUnion ..

It’ll be the best if the zelle app or icon keeps disappearing then it appears whenever it wants how can or how can the zelle feature stay stable without being able for a day then no more icon then it appears again by itself I tried selling today to my sister cause her tire pop and my zelle icon on my app is gone so now I can’t zelle can I get help

Been with Wescom since before they were Wescom. They’ve changed a little to keep up with the world of banking, but still a solid institution, better than the big banks.
WescomCreditUnion ? Why are the icons at the bottom of the screen so hard to see? Why haven’t you done anything about them? Are they that useless? If so, should they just be removed?

I love Snap Deposit. Sometimes it’s tricky especially when the check was folded. Make sure you get a confirmation number. Sometimes it looks like it made the deposit but doesn’t show a confirmation number and no deposit was made. It’s a good idea to hold onto the check until you’re sure it made it into your account.

This is the only app that for some reason randomly erases my saved user ID, and consequently the ability to use thumbprint verification login...so every couple months or so I have to keep RE-entering it. Very annoying and many times I have to request a new user ID and password to access. (Because I have to keep changing them...it’s easy for me to lose track of the last one I used) I don’t have this issue with any other app. :(.

Like other I tried to use the snap Deposit without success image looks fine to me and it was a preprinted check so not sure why the problem was.
Love being able to bill pay and check balances/transfer money on the fly.
I would LOVE WescomCreditUnion if a few improvements were made:
1. Snap deposits worked better
2. A rule could be set to round up to a savings account (this would be great since there are investment apps that do that, but I don’t want to invest just save)
3. Being able to transfer from linked accounts. Right now I have to login in the computer or though safari to do that. I can’t even access linked accounts from WescomCreditUnion .

Otherwise love it. I am able to do all my banking even though I am 150+ miles away from the nearest branch.

When you get to the final screen of funds transferThe only options at work how much money and reoccurring everything else is not there transfers between institution coming and going right there with the options for savings or checking’s not there and if you have a set up to go to a credit card the option between the credit cards are not there either at the institutions.

The Wescom App takes the guess work out of making everyday transactions. I have been a member for a loooong time and I have tried several banking apps, but by far this is one of the best ones. The Express View is perfect for when I want to take a quick glance as opposed to other apps. Great job on the consistent upgrades! =)

My experience today with Lluvia has been phenomenal. I appreciate the time she took with me. She had the patience of Job with me. I can sometimes become very frustrated
when it comes to technology often times because the customer service representative
developes an inpatient tone with me. Lluvia
maintained a calm and patient tone with me which I wholeheartedly appreciate. Lluvia made me feel at ease and calm an she calmly and patiently walked me through a transaction. Great kudos to her and the person who hired Lluvia. She is a great asset to Wescom. Thank you so much!
M. Ortega

I've had solid success using WescomCreditUnion since it came out. Occasionally someone will sign a check in a way that overlaps the numbers at the bottom, but that has never prevented a deposit going through. And deposits like this that are manually reviewed almost always go through within a couple of hours, at most.

I've had no issues with WescomCreditUnion crashing or hanging.

The one time I've needed assistance from customer service, it was fast and professional.

I’ve been a member for many years, and over that time the different changes to the mobile app. I’ve had no problem with any aspect of WescomCreditUnion . The only thing I would like to see would be signing on with face recognition. Newer phones access this feature and it’s fast and convenient, and there’s no chance of the infamous
“ incorrect login credentials “
Hopefully this will be a feature in the near future.

After your latest update with the fingerprint issues. The snap deposit it not working properly. No matter how I take the picture of my check it gives me errors especially processing the back of the check.
This is the whole reason I signed up with this credit union was for this feature since you have limited atms and branches closed when I’m off work.
Please fix this issue. I have tried from different phones and gave me same errors.

90% of the times I attempt to log into my account I get an “invalid credentials” error message even though I know for a FACT the information. After this initial error message I can’t log in via WescomCreditUnion for at least 12 hours. Basically the only way for me to access my account on a mobile device is by going through a browser. Yes yes I know, third world problems right, but the point of WescomCreditUnion is for convenience which I get -40% of.

However, that being said when WescomCreditUnion works, it’s great! Super simple and efficient

Its a great app. I like how I can easily keep track of my finances and the snap deposit is great.

I just hate how it CONSTANTLY and RANDOMLY invalidates my login and I have to log back in and set EVERYTHING back up again. The login with your fingerprint, the express view, all the settings I set up previously I have to do it ALL over AGAIN! I have probably done this over 5 times already and if WescomCreditUnion wasn’t so useful to keep track of everything then I probably would have deleted it a LONG time ago ( who am I kidding, I HAVE deleted it, but mostly out of frustration)

Anyway great app, love it (when it doesn’t reset my settings) Would probably have given it a higher rating if it wasn’t for those log in issues.

WescomCreditUnion works well and is easy to use. The snap deposit gets a little quirky; it says it can’t read the numbers on the bottom of the check though they are clear and visible but it accepts the deposit anyway, so as long as that works I don’t really find much fault in WescomCreditUnion .

Ever since you updated WescomCreditUnion it will no longer keep my Face ID settings or user ID settings. Please fix this. Why have the feature if you aren’t going to make it useable.

Update has been fixed. Much better!

I like how I can see all the pending debits and credits for the day and a day ahead to make sure I have enough money in the bank account. Wescom posts deposits before posting the debits and I think that’s really great in terms of saving me a few overdraft fees from time to time. Being able to send messages through WescomCreditUnion is great too and it has a lot of options that I can select at the menu. Snap deposit has been working out quite well for me too. Overall, my experience with Wescom and its app is excellent so far. Just don’t wish I don’t have to earn certain status to get free checking and some of the benefits as a signature member or platinum signature member.

I have been trying for the last 6 months to use the Snap Checking app on my Samsung S10 It keeps telling me no network found. Which is odd because I contacted Tracphone service and they said everything is fine. I made a suggestion to my Wescom branch in Riverside CA to set me up or suggest a cellphone that works with their Snap Checking and was told they couldn't do that. I have been a Wescom member since 1978. Good Grief.