Use the Wescom Credit Union Mobile Banking App for managing your accounts and
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Avoid Snap Deposit
The app itself is fine. It does everything it needs to, and is mostly stable. The thumbprint identification is also very convenient. However, the Snap Deposit feature has continually been an issue for me. My job doesn’t offer direct deposit and there isn’t a Wescom branch that’s local to me, so I have to use Snap Deposit. This would usually be convenient, but it seems like every pay period, I’m left without access to my money without either waiting an unnecessarily long amount of time, or wasting a bank employee’s time with clearing my funds. I like Wescom, they aren’t in danger of losing me as a customer, and I’ll continue to use the app and Snap Deposit for lack of any better option. There just isn’t a justifiable reason for customers to be barred from their own funds for up to 48 hours (or longer if you make the mistake of depositing on a Friday or Saturday) when Snap Deposit exists as something that’s supposed to be convenient. This process has to be expedited or I foresee this issue becoming a problem.
I like how I can see all the pending debits and credits for the day and a day ahead to make sure I have enough money in the bank account. Wescom posts deposits before posting the debits and I think that’s really great in terms of saving me a few overdraft fees from time to time. Being able to send messages through the app is great too and it has a lot of options that I can select at the menu. Snap deposit has been working out quite well for me too. Overall, my experience with Wescom and its app is excellent so far. Just don’t wish I don’t have to earn certain status to get free checking and some of the benefits as a signature member or platinum signature member.
Great....for the most part.
Its a great app. I like how I can easily keep track of my finances and the snap deposit is great. I just hate how it CONSTANTLY and RANDOMLY invalidates my login and I have to log back in and set EVERYTHING back up again. The login with your fingerprint, the express view, all the settings I set up previously I have to do it ALL over AGAIN! I have probably done this over 5 times already and if this app wasn’t so useful to keep track of everything then I probably would have deleted it a LONG time ago ( who am I kidding, I HAVE deleted it, but mostly out of frustration) Anyway great app, love it (when it doesn’t reset my settings) Would probably have given it a higher rating if it wasn’t for those log in issues.
My experience today with Lluvia has been phenomenal. I appreciate the time she took with me. She had the patience of Job with me. I can sometimes become very frustrated when it comes to technology often times because the customer service representative developes an inpatient tone with me. Lluvia maintained a calm and patient tone with me which I wholeheartedly appreciate. Lluvia made me feel at ease and calm an she calmly and patiently walked me through a transaction. Great kudos to her and the person who hired Lluvia. She is a great asset to Wescom. Thank you so much! M. Ortega
SnapDeposit is a Lifesaver
I've had solid success using the app since it came out. Occasionally someone will sign a check in a way that overlaps the numbers at the bottom, but that has never prevented a deposit going through. And deposits like this that are manually reviewed almost always go through within a couple of hours, at most. I've had no issues with the app crashing or hanging. The one time I've needed assistance from customer service, it was fast and professional.
I’ve been a member for many years, and over that time the different changes to the mobile app. I’ve had no problem with any aspect of the app. The only thing I would like to see would be signing on with face recognition. Newer phones access this feature and it’s fast and convenient, and there’s no chance of the infamous “ incorrect login credentials “ Hopefully this will be a feature in the near future.
Good but could be better
Like other I tried to use the snap Deposit without success image looks fine to me and it was a preprinted check so not sure why the problem was. Love being able to bill pay and check balances/transfer money on the fly. I would LOVE the app if a few improvements were made: 1. Snap deposits worked better 2. A rule could be set to round up to a savings account (this would be great since there are investment apps that do that, but I don’t want to invest just save) 3. Being able to transfer from linked accounts. Right now I have to login in the computer or though safari to do that. I can’t even access linked accounts from the app. Otherwise love it. I am able to do all my banking even though I am 150+ miles away from the nearest branch.
Long time member. Overall, good app
Been with Wescom since before they were Wescom. They’ve changed a little to keep up with the world of banking, but still a solid institution, better than the big banks. The app? Why are the icons at the bottom of the screen so hard to see? Why haven’t you done anything about them? Are they that useless? If so, should they just be removed?
Could be great
The app has a serious bug. Ever 3-10th time I try to log in (utilizing fingerprint id) I get an “Invalid Credentials” notification and it locks me out of all banking until I reset my access. It’s super frustrating and started around the time of the last update. My “credentials” - my finger print did not change. I reset with the same password and information and it works for another 3-10 more times before we repeated the cycle. Oh and to make this more annoying, you can’t reset your access though the app. Please fix this bug. Sending the exact same “thank you contact us message” to everyone shows they really don’t care to fix the issues. My review is pretty clear and aside from spending 1+ hours emailing and speaking with you, how about you fix the issue detailed my me and others in these reviews.
App is great.... when it works
90% of the times I attempt to log into my account I get an “invalid credentials” error message even though I know for a FACT the information. After this initial error message I can’t log in via this app for at least 12 hours. Basically the only way for me to access my account on a mobile device is by going through a browser. Yes yes I know, third world problems right, but the point of the app is for convenience which I get -40% of. However, that being said when the app works, it’s great! Super simple and efficient
Great app for deposits
I love Snap Deposit. Sometimes it’s tricky especially when the check was folded. Make sure you get a confirmation number. Sometimes it looks like it made the deposit but doesn’t show a confirmation number and no deposit was made. It’s a good idea to hold onto the check until you’re sure it made it into your account.
My Idea of a Perfect App
The Wescom App takes the guess work out of making everyday transactions. I have been a member for a loooong time and I have tried several banking apps, but by far this is one of the best ones. The Express View is perfect for when I want to take a quick glance as opposed to other apps. Great job on the consistent upgrades! =)
Solid app...snap deposit quirky
The app works well and is easy to use. The snap deposit gets a little quirky; it says it can’t read the numbers on the bottom of the check though they are clear and visible but it accepts the deposit anyway, so as long as that works I don’t really find much fault in the app.
After your latest update with the fingerprint issues. The snap deposit it not working properly. No matter how I take the picture of my check it gives me errors especially processing the back of the check. This is the whole reason I signed up with this credit union was for this feature since you have limited atms and branches closed when I’m off work. Please fix this issue. I have tried from different phones and gave me same errors.
Update not right
Ever since you updated the app it will no longer keep my Face ID settings or user ID settings. Please fix this. Why have the feature if you aren’t going to make it useable. Update has been fixed. Much better!
Yes. Wescom Credit Union Mobile is very safe to use. This is based on our NLP (Natural language processing) analysis of over 281 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.6/5 . Justuseapp Safety Score for Wescom Credit Union Mobile Is 40.1/100.
Yes. Wescom Credit Union Mobile is a totally legit app. This conclusion was arrived at by running over 281 Wescom Credit Union Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Wescom Credit Union Mobile Is 40.1/100.
Wescom Credit Union Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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