Contact Capital One CreditWise

Contact Capital One CreditWise Support

Published by on 2023-11-10

About: Know your credit score and much more Capital One CreditWise® is a free tool to
check and monitor your credit score and it’s AVAILABLE TO EVERYONE not just
Capital One® customers. Use CreditWise to understand what makes up your score
and find helpful ways to take action to improve it.



How to Contact Capital One CreditWise Customer Service/Support

Capital One CreditWise Contact Information

Listed below are our top recommendations on how to get in contact with Capital One CreditWise. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Capital One CreditWise. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Capital One



44.9% Contact Match

Developer: Capital One Services, LLC

E-Mail: [email protected]

Website: Visit Capital One CreditWise Website

66.67% Contact Match

Developer: Capital One Services, LLC

E-Mail: [email protected]

Website: Visit Capital One Services, LLC Website



More Matches

Get Pricing Info for Capital One
Contact Capital One! Or Contact Support
Need help using Capital One? Try their Help Center now!
Capital One in the News!


Social Support and Contacts

Capital One on Facebook!
Capital One on Twitter!
Capital One on LinkedIn!






Reported Issues: 21 Comments

4.8 out of 5

By Judith N. Oldham

5 months ago

please remove my account and information from this program. I receive text informing of an alert but no other information is provided. Thank you for your attention to this matter.

By Larry Gilbert

9 months ago

Requesting that if you have my name incorrect , it is NOT Larry J. Gilbert. My name is Larry Gilbert and I want it changed to Larry Gilbert if you do not have it so.

By Tripp g Carpenter

1 year ago

There is lots of thing not right on my report, you have the wrong phone number the wrong place where i work the wrong place where i live, I want some one to call, Tripp Carpenter, 941 259 7633

By Akingbehin Bolu

1 year ago

I was unable to transfer money with my phone as per my repayment amount of 12,564.88. yesterday I transfered 13,000 through POS name, Heavensemire Bizi, House 8C, Rd 3, Femi Okunu. Pls confirm it.

By JOSEPH

1 year ago

You said you will disburse #8,000 for me but you disburse #5,000 in my account, and you said I am going to pay#9,000 back.when you know you are going to disburse #5000 why did you tell me to pay #9,000 back at least the interest suppose to be 1,000 which means I will pay #6,000 back. What I want you to know is that am paying back #6000 Thanks.

By Shana

2 years ago

Yes I am getting fraud alerts that my personal details have been compromised and I want my credit wise removed yet I can’t get to a live person. Very frustrating

By Andrew Coe

2 years ago

Cancel my subscription or whatever it is as don't want to be paying for something I don't even want

By Junior Sibanda

2 years ago

I Regestered in the voter's roll sometime ago but my credit score still indicates that I am not in the voter's roll.

By Glennis Reed

2 years ago

I was charged 39.99 for some subscription for Credit Wise that I don't want PLEASE cancel this subscription I donot want to be charged this fee again...

By Rigoberto Cabrera

2 years ago

Hello, I need to speak with a representative by phone and I can't find any creditwise online phone number where I can call, so could you provide me with a phone number please !!!! Thank you .

By LUCILLE BLUDGEN

2 years ago

I just want to post an explanation why a 2-month late charge was submitted by Bealls Outlet, Zephyrhills, FL: I paid a bill which was $8.54. I accidently hit the wrong key & paid $8.44. a 10 cent deficit. Beall's credit co. is Comenity Bank who received the report as a late payment & failed to notify me in a timely manner so I could clear it up immediately. They accumulated two months of late fees with interest in the amount of $48.56 & after explanations, refused to reverse the entire charge and ruined my excellent Credit standing by 89 points. What an injustice for TEN CENTS! Is there anything I can do to get my excellent credit score back to 844?

By Jennifer Tummings

2 years ago

please remove that 646 945 2208 I stop using that number a year now yet I saw in my credit report lender use it to check my credit

By Sandra will

3 years ago

I’m locked out of my credit report. Because I tried one to many times. But that was last week.April 6th 2021

By Paul schrantz

3 years ago

My credit rating dropped 33 points . It was a purchase my ex wife made and isn’t associated with me .. why did you not catch that ?

By Melvie Carris

3 years ago

Good afternoon I was checking my credit report and I don’t owe $82,000 in credit I don’t have that amount of credit cards and I haven’t been a credit card holder for 21 years I would like to rectify that

By Dawn simmons

3 years ago

Would like to know info thats on dark web about me and how it got there and what to do now?

By George W Curley Jr

3 years ago

I can not get access to my credit wise account . i have not found a phone number that will let me talk to a representative. Starting to get really frustrated. Please provide a number where I can talk to someone besides a recording.

By Kari mendenhall

3 years ago

CapitolOne cannot answer my questions regarding an email I received about my credit score.

By sdsxzs


Terrible app

I’m not sure about the glowing reviews on this. This will give you a good “idea” of your score, but the way it simulates credit is a joke. If you enter in credit simulations like “I want to pay off my credit card debt” you will see ZERO change in score, but it sure will show you what will happen to your score if you do anything negative. The reason I deleted this app is due to the fact that their reporting using VantageScore 3.0 is garbage. Do not trust that at all. And yes, I know VantageScore comes from all 3 bureaus, but you need to watch your credit profile more closely than just relying on this inaccurate trash. Secondly, when I was playing around with the credit simulator, I chose the “pay off your total credit card debt” option AND the “make on time payments for 2 years” one just to see what it would look like. It “simulated” that my score would improve 3 points. Absolute lie. That is not going to just increase you 3 points, it will be much higher. I’m sad to see CapitalOne have such a terrible app, but here we are.



By Sofy Shu


Misleading! CapitaOne doesn’t use these ratings for their assessment

Super upset about my recent experience. Based on CreditWise score I have had an ‘excellent’ score for some time now (with a headroom), so based on this, I applied for a Capital One credit card which requires ‘excellent score’. I was declined, due to insufficient score. It turns out, Capital One uses a different provider for their application screening and that provider somehow had a materially lower score for me, which put me just below the threshold of the ‘excellent’ qualification. Not only did I not get the credit card approved, this also negatively affects my rating. In combination with my other poor experience with Capital One (eg not being able to get a lost credit card reissued for a month now), I’m furious and am looking to switch the bank. I used to like Capital One a lot, but their service quality has been going down and is becoming unbearable.



By Derpydewper


Forgot password does not work

Wife and I both installed this app, entered our social and gained access, its a good app when you’re able to use it. For some reason, either through upgrading the phone or the app our account seems to get locked and when attempting to use the “password forgot / reset” link, entering our last name + social + birthday, a message always appears that displays they cannot find the account. Only way to reset the password is by calling capital one which then redirects you to credit wise who then ask for your social to get a password reset. There has to be a better way. App still emails me vague updates that I am unable to see since i’m unable to log in. I’ve had this app now for over 3 years and have only really used the app for about a year of that the rest i’ve been locked out. Please fix this!




Have a Problem with Capital One CreditWise? Report Issue

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Why should I report an Issue with Capital One CreditWise?

  1. Pulling issues faced by users like you is a good way to draw attention of Capital One CreditWise to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Capital One CreditWise customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Capital One CreditWise.


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