Contact Credit Sesame Support

So I have been working on my credit. I worked hard and then Capital One cancelled my cash secured credit card despite the fact that I never even came close to exceeding my credit limit and I made payments twice per month to work on showing timely payments. After sending me the remainder of my balance, Capital One then send my deposit back but than began billing me for unknown charges and reflected it as late payments. All my hard work for nothing because Capital Ones actions lowered my score from 630 to 575. I then signed up for this app. One suggestion was that I open a new credit account and it listed several credit card that I had a very good chance of getting approved for. I followed the suggestion to apply for a card but I was denied and this has lowered my score even more. This app hurt me credit even worse due to the denial and inquiry. DO NOT TRY THIS. I seriously regret it as it made my score worse - just like Capital One.

Credit Sesame sent me a chance to obtain a Credit Card that I had a “Good” possibility of receiving. I could not find out anywhere on the display what type of “credit pull” was involved, it did not say in the FAQs, and there was no phone number or chat to ask. All of the Card offers I had seen on other Credit Apps were “soft pulls” to see if you met their minimum requirements, so I tried it. I got a Credit hurting Hard Pull, & turned down as well. Thanks Credit Sesame for lying to me about “Good” probability of success, & not warning me of a Hard Credit Pull which would have stopped me before I did damage. Bottom Line, take everything Credit Sesame sends you with a 50 Pound bag of salt (not a grain). They are clearly NOT pre-screening properly & don’t really give a hoot about helping your credit. Just pushing Cards to make money. You will get massive useless emails. They use TransUnion (may be part of it. I don’t know for sure). TransUnion is the worst of all Credit Reporters. I’m done with you Credit Sesame. You tricked me once & cost me valuable points while you no doubt got paid with a bogus “matched to my credit offer.” You use crappy TransUnion. There are better Credit Apps out there (Credit Karma) which are more useful & transparent. So, your sketchy marketing cost you this customer. I might look but I’ll never do any of your Credit Offers ever.

I am trying to rebuild my credit and downloaded this to help track my progress. After making an account, the app couldn't locate my credit file and was instructed to wait 30 days and try again. After a few months, saw a commercial for these guys on TV and thought I'd give it another try. First, couldn't log in with the app and was sure I knew the password, but I reset it anyways and it let me login to their website. They still couldn't locate my credit file. Then it still won't let me sign in on the app. I emailed their support and let them know the situation and attached copies of my I'D and social security card to help them locate my file. I can't see why they can't find it. I do have a credit score and have loved at the same address my entire life but whatever. I waited and almost a week later, still NO RESPONSE. Totally unprofessional. Don't waste your time.