Contact Barclays US Support

by Frito/Fargo

After 3 1/2 hours of trying to purchase a train ticket in Spain online and speaking with six separate customer service representatives at Barclay MC and trying to purchase the ticket four times I finally gave up. During the process of trying to purchase the ticket I was informed Barclay had a mobile app where I could schedule by international travel by using the “Tools”. Since I was on hold with Barclay I thought I would give the app a try. The reviews did not look encouraging. I awarded a one star rating for a very simple reason. Nowhere on the homepage is there any indication of how to get to the tools menu. Absolutely nothing indicated where or what to click to go to the tools menu. The fifth customer service rep I was transferred to was the web specialist. She had no idea how the mobile app worked and could not help me find the tools menu. She and the previous representative offered to schedule my travel. I understand they will do that for me but if they’re going to have an app that they advertise in anyway whatsoever has the capability, it should work. I gave up trying to make the purchase on the Barclay MasterCard.
It’s a mystery to me but why my personal bank Visa card worked without an issue is beyond me. I had my ticket within five minutes after using the visa card and I don’t understand what the difference was. I entered everything the same way.

by ScopedSearch

1. If your card expires, then they will turn off the auto payment “automatically”, but will let you use your card. Eventually, if you don’t check your account every two weeks or so, then you will realize that you are being charged late fees and interest. But the bank wouldn’t inform you.
2. The app wouldn’t let you sign in until you have your full card number in front of you. So if you are generally trying to check your balance, you cannot unless you first activate the reissued card. So you will continue to pay late fee (“quietly”) but you wouldn’t know.
3. In the end, they will inform the bureau about your delinquency. You will learn about the delinquency when you have your credit alert turned-on. Luckily, I had. But it badly impacted my credit, right before I was about to apply for home loan.
4. After calling, they admitted the technical issue and waived the interest but dost waive the fee. They didn’t communicate to the bureau either. So now I have to carry the burden of their malpractices and poor app interface until my credit score comes back.
5. If you login, you will realize how poorly designed app this is. A college graduate can make a better app than this!

by Onewsangtae

Shady with fee charging and not letting you log in. I can log in with app completely fine but to change the bank account connected I have to use online website. I log in on my laptop and they say my user or password is wrong even though i checked it on my phone app and it works. Asked me for my social and phone number or my bday and my social and kept saying that info was incorrect. How tf do i get my social or phone number of birthday wrong? Then they lock your account with no choice but to call customer service and this happens literally every time I try to log into the website. Just add the option to change my payment option on the app already because you’re charging me interest fees for not paying the last month yet the bank account I have connected to this isn’t even active any more. PLUS their customer service is only available monday-Friday til 8pm so good luck reaching them if you work two jobs full day. Been weeks and they lock my account every time I try to log in. Terrible app without being able to change payment option and terrible website with bad verification locking