Woodforest Mobile Banking Reviews

by 10bek01

Seriously, Woodforest- what a pitiful standard of products you offer your customers that keep your bank alive. Your app constantly, CONSTANTLY crashes. Every single time I log in- Wood crashes and has to reboot and I have to send a crash report all before I can even login again just to check my balance. What should be a 1min task, turns out to be 5-7min- and this is just to get into Wood . Such a lag in every aspect. Not, by any means, a streamlined process nor is it user friendly or up to date with banking standards mobile compatibilities. Woodforest must be going bankrupt if they can’t even afford a better app for its customers. If that’s the case, many of us may want to consider pulling all your money out and going to a different bank before they drop out. Other banks that have plenty of money coming in, have a far more streamlined process for its customers when it comes to its app and mobile capabilities. Either Woodforest clearly doesn’t care about providing good products to its customers or it’s going bankrupt. 100% guarantee you.

by Tampalew2

Losing my mind with this latest updateI haven’t been able to access my account for 24 hours now. I finally got Wood to update after trying all day. Now there is some new multi-factor authorization set up that I am unable to complete. It seems to be asking me for both a question and answer? I really don’t know but I have tried to navigate it in every conceivable manner in both Wood and online but it appears that the formatting is awry. I need my bank to make my life easier, not be a persistent thorn in my side on a day when I am anticipating multiple deposits. This day has definitely been a big fail for Woodforest.

by Cshockley32

Out of the few banks I have been through I have to say this one was the worst it is a second chance bank meaning where your denied everywhere else this app forest would except you with that explained Wood it low budget very slow and every time I have gotten on in the last year it’s had to send a crash report as soon as I click on Wood there has been many times where I had to bum money off a friend because I would go to Wood and it wouldn’t be working the reason I would go to it is because I like to leave my card off less risk of money being hacked glad to say that this is just with this banking app hope you wake up and realize if you can go to a better bank DO IT

by B2daisa

Way outdated. How hard is it to add Face ID? Heck even Touch ID. You’re lagging behind. I lowered this to 1 star. I’ll raise it to at least 3 when one of those features is added.

4.0 Version: How about getting rid of closed accounts on the "Accounts" section? or at the very least make them NOT be on the top. Classic example of trying to fix what isn't broken, and making it worse.

Originial Review: How about adding in a check register I have been using another app and it would be much more convenient to be able to do this inside the Woodforest app itself. Other than that it gets the job done.

by Jdunc87

Can’t hardly log in, always shows an error and to contact customer service. If you do get in nothing loads. Just a blank screen and nothing works. Can’t do anything and I’m miles away from a location to go in and deposit a check.

And NO I’m not sending you and e-mail about my issues. They’re right here. Pretty simple. The same complaints as the last 20 reviews!!! FIX IT! Many of us don’t have the time to call let alone visit in person to do our banking! That’s why we HAVE AN APP! If it wasn’t so difficult to switch all my stuff over I’d have changed banks years ago.

by South25

Wood it alright if I have to say I would love if they added push notifications for when I get direct deposit and when money is spend there be time I’m just so tried and just going thou the week don’t realize I got paid till I check account and sad I got check my account know I got paid I don’t know what so hard for y’all add this I seen someone else talking about this when I was reading other ppl review I also send an email too I hope y’all listen this would be huge help I would love this so much by

by The T U See

I had a couple of apps connected to the my bank account. Never was an issue until the update yesterday. Now the apps have a message saying I need to reconnect my account. I go thru the steps and it says I will get a verification text from the bank. Two hours later no text after several attempts. Please fix. Tried both from my app to get the verification text and online and still no text from the bank to verify my account.

by WildTitza

Take a look at most other banking apps, this one still has many features that it needs to implement. First and foremost TOUCH ID, I recall them saying it would be implemented AGES ago and it’s still not here?? Also having the option to see your account balance without having to sign in immediately would be nice, as long as you couldn’t make any changes to the account whatsoever from that screen. Similar to how Chase Bank does theirs. Just needs a quality of life update fast.

by Rmenlow

I have been using the Woodforest app for about 6 years. It has been fantastic, until the new IOS update came out. Woodforest failed to keep their app up to date and fix any bugs that may occur, so naturally Wood has become extremely buggy. The mobile deposit has become so glitchy, I’ve had to delete and redownload Wood several times because it wouldn’t even let me click to take pictures of my checks. The last time I redownloaded Wood , it sent each of my mobile deposits through multiple times. As someone who heavily relies on mobile deposits, if this is not fixed I will be switching banks. I think it is also worth noting that I have sent an email to the Woodforest support about this matter and never received a response.

by Venus434

I was using Wood and didn’t have any complaints until recently. I have been unable to access online banking using a computer for months because it keeps asking me to verify my identity using an old number and won’t allow me to change the number or answer a different question! It wasn’t a major problem until this recent update that is now doing the exact same thing. I understand it’s in place to help me but it has only complicated my situation. Trying to get someone on the phone has been impossible and so now I can only call ad check my account but I can’t transfer money between accounts.

by Zonklemy

This is my first review of an app. Wood is fine for checking balances, switching on/off debit cards, and viewing transactions. Nothing special — just like any other banking app. But Wood stands out from the rest of my banking apps in a very bad way — it still doesn’t support logging in with Touch or Face ID. It’s really inexcusable. They’ve had years to implement this and it still hasn’t happened. Add this very basic feature and I’ll up the rating to 5 stars.

by Anissalovesedward

I’ve used Wood for a good while now and just recently started having to use the deposit feature. I’ve tried uploading photos of my check over 40 times now and it keeps getting denied. Called customer service and they were incapable of listening/understanding me. All four corners are present, dark background present, endorsement present, so why does it keep getting denied? Considering switching banks because living in a state without a Woodforest bank has been a living nightmare (can’t trust Wood to work properly).

by Upset Purchaser

Everything with Wood is fine and works well. The only problem I have is needing to type in my password every single time I open Wood . All other apps allow the use of Face ID recognition and gives quicker access while doing so. Not this one. Please upgrade and include this setting. I’d give it more stars if only for that...

by D'Xire

The new update was a pain but it comes with a new Touch ID feature.. Wood wouldn’t allow me to verify my identity so I had to go online to do the questions and answers. Then I tried to send a pin to my phone via Wood but I kept getting the error that it was invalid. Frustrated, I deleted Wood and downloaded it again, repeated the verification, and finally... It’s working again! Hope this helps someone.

by Nursegirl306

EDIT TRES- so now it’s been so long waiting for Touch ID that i upgraded my phone to the X. I’m sure Face ID is never gonna happen so i won’t even ask. Y’all need to do better. EDIT DOS-we are now almost into February of 2018 and STILL NO TOUCH ID. I know y’all have to be seeing these reviews. I’m beginning to think you’re toying with us.
EDIT....this review was initially posted A YEAR AGO and still no Touch ID. Ridiculous.
We want Touch ID. y'all need to get with the times plz!!

by Therhiannonperkins

I’ve had Wood forever and it keeps improving but the one thing it still doesn’t have I’d the Touch ID capability. For a while Wood kept saying “coming soon” every time you updated and now it doesn’t. Super sad. That being said, Wood has improved majorly since I started banking with them in 2014! Keep up the good work, guys. Just give me the darn fingerprint option. Lol

by Dragonlighting@&$!

So Wood is good but for some reason when I wanted to check how much money is in my account it literally keeps popping up with an system error. And then it says that I’m logged out and need to log back in. But like when I try to log in it will not give me the chance like I press out and not even a second after it pops up saying the same thing??? And it’s not my WiFi because I have very fast wifi connection.

by Kitty McTaco

This is by far my favorite bank out of any I’ve ever tried. The only bank that has never screwed me over. The only bank that has never rearranged my charges to try to swindle over draft fees and 100 other wonderful things. BUT I will have to find a new bank soon as I really need a ‘keep the change’ feature for savings and don’t see one available.

by Longtime Woodforest Customer

I get paid from different source which can sometimes trigger a delay in the funds clearing, that combined with the number of checks I write to people who sometimes sit on them makes me often second guess my account balance. I find it super convenient to open Wood and log on with just a fingerprint and instantly be able to see up to the minute account activity. I haven’t tried the mobile deposit yet, so hopefully they’ve got all the bugs worked out.

by WNB Customer & Employee

Great update! I love the Debit Card tile in the new location. From a customer stand point it is a lot easier to manage my debit cards especially when in panic mode after misplacing a debit card, no searching or “thinking” required. From an employee standpoint it is so much easier and quicker when educating and assisting our customers with all that the Woodforest App has to offer. I’ve had to use the debit card management service a few times personally and I was stress free knowing my account wasn't at risk because I was able to “pause” my card until I could locate it. Not only do I tell my customers about how convenient it is, but how it can save them time, money and a whole lot of stress just with a click of a button. Thank you Woodforest!

by Hayhay270

Used to have no issue with app until past couple of days , haven’t been able to open app just keeps saying “unexpected error” which usually just means I need to update Wood to the latest version. But my app is up to date , also tried calling using the toll free number to get my account info and they won’t accept my passcode which I know is correct , even online website says unexpected error when I use my info which has always been the same ! Have to go to atm or nearest bank to even check my account . Very annoying !!!