YOOX is the world's leading online lifestyle store: Fashion, Design and
Art. Now keep it close at hand with a new app that provides a personalized
shopping experience with quicker and easier navigation. Discover new arrivals
from the best designers every day. So many benefits, all in a...
Horrible customer service / defective products
I have been ordering from YOOX for years and I have been advertising it to my friends but it seems they need to train their employees in customer service better and they also need to change their policy and attitude. NOT only they delivered a defective product to me, a pair of shoes that one shoe was one colour, as it should be and the other had an intense discolouration. I asked for them to replace the defective item and they asked me to send them a photo, which I did and then they claimed that this is how the shoes should be! One shoe 1 colour and the other shoe discoloured with 2 colours! They also commented on the photo I have taken (with my iPhone X indoors perfect lighting) that it’s because of the photo that the shoes appear to be defective. No words!!! BEWARE DO NOT BUY FROM THEM!
Review of First Experience
As a busy person I love shopping online. App is easy to use and they have a good selection of clothing. However, their back end customer service department is terrible. After multiple phone calls to try and get my order through, even calling back with the credit card company on the phone, YOOX was not able to resolve the issue. First time I called they said it was my CC company. Called back with my CC company on the line and after they got called out that it was on their end, YOOX simply offered up an email address to their finance department instead of resolving it. Who has time for that?!? Never using them again. To many other places to shop.
Horrible horrible horrible .... I hate I even had to give them a star !
Do not order from this site ... I usually don’t write reviews, however I’ve never been so frustrated with a company such as this. There customer service as well as there payment department is corrupt. No one knows what there doing ,and everyone kept passing the issue along so my problems were never resolved. And in fact ,they’ve blocked my account for future order b/c of a security issue. I’ve contacted my bank with them on the phone to prove I have no fraudulent activity on my account and they just simply hung up. This company is fraudulent in itself and corrupt... selling worn , broken merchandise!... they will eventually go bankrupt cunts!
App is good but products are damaged most of the time!!!
Not satisfied! They sell authentic products but it is all damaged or have been worn before, or were sitting in stores, people tried it on all the time. I had three bad experiences with YOOX. Killah pants arrived with broken zipper. Customer service offers me $8 and I payed $16 for replacing zipper. Then Prada ankle boots arrived with two pretty bad scratches on top front of one boot - I sent them back. Last week I got my dress for $79. It is nice dress but obviously has been worn - fabric around zipper and hook/eye is damaged, basically I got dress with two holes on it. Customer service offered me 10% for selling me not brand new item! Just be prepared that you will get product that won't be in good condition!!
Poor customer service!
I agree with the other customer who gave one star. They will definitely send you defective items and refuse to take items back. I was forced to take pictures twice of the same item and email it to YOOX. It’s a delay tactic they use hoping you’ll be frustrated and cease attempting to send an item back. They will also send you the wrong item and stall you hoping you keep an item you never ordered! If it’s a finale sale item, don’t buy! Those are the ones they harass you for because they have a no return policy on those items. Should be illegal in America to attempt to force customers to keep defective items. This is a foreign company. Beware!!
Very user friendly app. Very nice products at the right price. Also, they always have promotions going on which is great for bargain hunters. I love the hassle free return policy, that makes the whole experience so much more convenient. I just hope they would carry my super dope own streetwear brand (artwanderers) but I have never got any answers back from their corporate office. Too bad. You still deserve 5 stars to my opinion.
Happy with the app
I ordered shoes that were too big and they sent me a size down without buying the 2nd pair and they said return the big ones whenever you can . I got them very quick it was great service I thought I like the app and the fact that the show heel height sizes as they are pretty on point and accurate . I need exact inches and measurements Live this site in general
I reviewed awhile back that the filter worked terribly, i.e. it would default to the entire range of merchandise if you tried to put in any filters on an initial search. Since then I have noticed an improvement, but it’s not consistent. I wanted to search for “turquoise” colored clothing just now. It gave me thousands of turquoise items (clothing, jewelry, art), but once I tried to whittle it down more specifically, it just defaulted to the entire inventory. No thank you 🙂
YOOX vs Reviews
I shopped using the app once. I’m extremely pleased with the results. Sneakers purchased where a Super deal and 100% authentic. For $36 a pop is a steal when the same shoes are offered from other vendors for the suggested retail price of $120 per pair. Got two for $81 shipped and took less than a week;) I’ve read some horrible reviews and was hesitant but took a chance that was well worth it.
Best website for buying designer clothes for the lowest price
I love high fashion, high quality. I cannot afford the full price but I can always find nice clothes here for an affordable price. I have already bought a lot. I know my size and most of the designer sizes so I didn’t have too many returns and when I had to, I never had any issues to get my money back.
I’ve been ordering from YOOX for 14 years without a problem with either merchandise or customer service. If a product was flawed in some way, which was rare, I returned it. Everyone I dealt with was polite, friendly and willing to help. That and the great selection of fashion merchandise at good prices keeps me coming back. (Excellent app too!)
I loveeeeeee them! Got my boots in less than a week! After reading the bad reviews I’ve got scared contact them to cancel my order. They answered the next day but at the time I’ve got a mail my boots been shipped. I was like ok let me wait for a few days let’s see. Everything as described !! Love them!!! Will order more for sure!!!
Best APP & Company for Shopping! I have been a loyal customer for over 14 years enjoying shopping by designer getting all top quality, authentic clothing and items. Never a disappointment and always an easy return if anything wrong. Great customer service and superlatives website as well. I highly recommend!
My go-to for everything
I order from Yoox monthly, and it’s the best thing ever. I get just about all of my clothing and accessories from them. I have always had really good experiences with their customer service. I’d highly recommend them, especially if you want an exciting piece for a special occasion.
i love the app so far, ordered a moschino bodysuit and waiting for It to come. If It comes in sufficient time then i will love my experience completely. first time ordering and paid $10 extra for 2 to 4 day shipping. Only complaint is i feel like they should give first time customers at least 10% off their first purchase like other third party websites do.
Yes. YOOX is very safe to use. This is based on our NLP (Natural language processing) analysis of over 6,845 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for YOOX Is 85.0/100.
Yes. YOOX is a totally legit app. This conclusion was arrived at by running over 6,845 YOOX User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for YOOX Is 85.0/100.
YOOX works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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