Chairish is design insiders’ beloved source for the best in home furnishings
and art. With more than 1,000 new arrivals daily, we offer chic antique and
vintage pieces alongside exceptional choices from original artists and coveted
brands and makers. Shop Knoll, Scalamandre, Stark, DW...
A horrible experience
I have had nothing but a horrible experience with Chairish. I ordered a desk that was supposed to arrive on September 21, 2019. A few days before the scheduled delivery date, I received an email from the shipper confirming my delivery. It not only had the wrong address but also the wrong phone number. I emailed and corrected that. I waited for four hours for a delivery that never occurred. When I called, the shipper claimed that they had tried to call me and that the delivery was not available. No one ever called me!!! I asked for a return call on Monday. Again, no one called me. After emailing and calling again on Monday and Tuesday, I was told it was a “quality “issue and that I needed to call Chairish and that Chairish would not allow the shipper to share with me what the problem was with the desk, even though I have bought and paid for it! I called Chairish and all they would tell me is that the product has been damaged and that they may try to fix it. (I don’t want a damaged and repaired product. I want what I bought.) This is unacceptable. Not to mention, not once has either the shipper or Chairish bothered to call me, email me or provide me with any update or status. They were simply a no-show and all of the follow up has had to be on my end. I would never use this app or this company again.
Lack of seller oversight, poor customer service
On December 10th, I purchased an ottoman for $1000 which was immediately deducted from my credit card. The seller reached out to me to tell me he was beginning to build the item even though it had been advertised as a floor sample. I should have seen the red flags then but gave him a while and the benefit of the doubt. In early January, he told me he was sending the item the following day, and I should receive it in a week. No ottoman. When I followed up after 10 days of not receiving the item he said “oh I haven’t sent it yet, I’m still working on it” we went back-and-forth for awhile and he finally sent me a tracking number on Feb. 15th. I reached out to customer service they told me to contact the seller. Now it is March 1 and still no ottoman, I believe the tracking number was fake and I have received no customer support from Chairish. They still have my thousand dollars. My next move will be to file a Better Business Bureau complaint as well as try to retrieve the money through my credit card company. Super stressful, not worth it. Beware!
Didn’t reimburse me for sale. Substandard service.
It’s been well over a week and the buyer has messaged clearly that he isn’t returning the chairs he bought from me through Chairish but Chairish isn’t reimbursing me and has kept the money. Their shippers delivered the expensive, delicate chairs with special instructions that they had to be boxed up and packed, thrown at the back of the truck without packing. They packed them at pick up but unpacked them and delivered them like this, damaging them. I proved from photos taken at pick up that the damage wasn’t there and buyer is claiming only damage during shipping. But Chairish is being fraudulent, not reimbursing me while the buyer is not returning the chairs to make it short. They tried to delay it by not returning my message for a week or so at first. I messaged the buyer and he confirmed he is keeping the chairs. It’s been a horrible experience and they’ve been very sleazy.
I’m not sure I have done this quite right. But I am selling items on marketplace in Maine and one of the people suggested I contact you people and send things to you because I do have some items that I really quite wonderful. They are old and they are in great condition the sofa is approximately 85 inches long from arm to arm it is in excellent condition and is made by the role furniture corporation in Salem Virginia.I’m really gonna need your help to get going on this so if there’s anyway I could spwith someone. I just sold a beautiful pink boudoir chair made by Middlesex Reed furniture company for $25.
Awful interface who rated this 5 star? Paid Trolls I bet
Super clunky and frought with problems overlapping menu/search bar drop downs that obscure your typing. The people that sell on there don’t update their inventory often so I ended up buying something that wasn’t in the shop anymore. I was not happy to be charged for an item that didn’t even exist! I have yet to see the credit. I tried to set up a profile to sell a few things... terrible flow. Hard to upload things on the app and the website. I still haven’t heard from tech support. I will not use this site again. It’s just terrible. I never bother with bad reviews but this app is so bad I felt it was my civic duty to report it. I much prefer Mercari or Etsy or eBay. Those are much more user friendly.
Great place for buyers and sellers!
I have been selling on chairish for a few years now. Their app is fantastic! Play with the view in my space! So fun! I do not like that communication is tough and up to using them as a middle man for photo forwarding or public convos but maybe at some point that will change. I have seen growth in this market and I hope to always have a presence here. Their shipping prices have been reasonable as well and I have actually sent people to buy in my shop from other markets when it made sense for them.
Buyer Seller Messaging
I love the app but in communicating with the purchaser it seems that the only way to do so is when then message you. It would be nice if there was a better forum to communicate or initiate communication with the buyer directly. In addition for sellers who are looking to grow and solidify their businesses. It would also be nice and very helpful if their was a tool to followup with the purchaser. For sellers once their inventory is sold it would be nice to better bridge the gap between the two to help sellers brand their sold inventory. Provided pictures of beautiful finds in the purchasers space ( with their approval) would help sellers to be able to expand and market their business.
We have been Chairish sellers now for over two years and I have NOTHING bad to say. They have not only increased our overall sales they have increased our exposure in getting us out there. We could not be happier and with ANY selling platform you will always have problems but I can honestly say we have not had anything major. Have items like lamps been broken..Yes but that was on UPS not Chairish. Do they take 20% up to a certain amount..yes BUT I will gladly give that up to not have to deal with shipping. Thank you Chairish
Love Chairish ap. On some items, before making an offer, I would like to ask the owner a question, or request a picture from an angle not provided. Currently I am interested in a couple items, but all four sides are not pictured. Not being able to talk directly to the owner has prevented me from making an offer.
Awful app, website works better
The Chairish app is terrible. I cannot find a way to message a seller on the app—though I can on the website. I cannot view or participate in the Q&A section of each product page on the app—though I can on the website. The search function is frustrating at best—why when I search for “chairs” do the results include things that aren’t chairs? And stop asking me if I want push notifications—I don’t. The interface has become fancier and fancier, but I don’t care about themed collections or a designer’s favorites. I just want the app to work. Also, putting merchandise into some order other than “newest” is not curating; describing the order I see merchandise as “curated” is ridiculous and dumb.
Chairish Doesn’t Care
My experience with Chairish is that they are happy to charge your card as quickly as possible and hold onto your money for as long as possible, while doing nothing to streamline clear communications between parties and less than nothing to enforce good community behavior among sellers. There’s no way to rate sellers, so I’m rating Chairish. Bought a couch from a woman who lives 40 minutes away. Elected to use Chairsh’s $200 shipping service so I didn’t have to rent a truck, thinking it would save time. 2 weeks later after several inquiries I found out the shippers had never arranged a pickup date. But get this: the seller now says she will be out of town for 3 weeks. Chairish’s response: Do you want to wait? Nothing about “sorry we didn’t figure this out sooner.” No explanation for the 2 weeks that passed. No apology from seller. Nada. No thanks. Delete the app. Hopefully others have better experiences, and I’m sure they do. But this made me feel that Chairish didn’t care and was more than happy to earn interest off my money while I waited.
Love with reservations
Love everything about Chairish except that when a bid is made the $$$ is automatically charged from your account even if the bid is later rejected. This gets very confusing and I’ve had mistakes made where I was not reimbursed until I contacted Chairish. If you have several offers out and some are declined it’s difficult to keep track of the flipping bank account. Why can’t the payment part wait until the bid is accepted????
Can’t get enough of Chairish!
I am literally addicted to visiting Chairish to see the new treasures added everyday! There’s so much to see, so many design opportunities, and so much inspiration! Chairish is one of my first stops for everything - for myself and my clients. I love incorporating vintage and antique into any space, plus Chairish offers new design & fabrication that has major style!
My new favorite obsession
I used to spend all time time browsing OKL, but now it is Chairish. I love the fact that I can find local dealers and see their inventory. I have even gotten a couple of friends that are redoing their homes into the website and they have been very happy with their experience in regards to purchasing and unearthing unique finds.
Shipping is very confusing for shipping outside LA and very expensive to have to wait 6-8 weeks since it’s a Finished Product; antique. No reason to take that long and pay shipping costs equal to 75% of the value (paying ) of Product. I had to cancel a # of purchases based on principle and unreasonable freight cost plus very long lead time.
Yes. Chairish - Furniture & Decor is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 22,486 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Chairish - Furniture & Decor Is 24.1/100.
Yes. Chairish - Furniture & Decor is legit, but not 100% legit to us. This conclusion was arrived at by running over 22,486 Chairish - Furniture & Decor User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Chairish - Furniture & Decor Is 24.1/100.
Chairish - Furniture & Decor works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
By Jen carney
Oct 28 2020
Buyer beware!!! I’m so disappointed with this company. Despite many negative reviews, I gave them a shot and am highly disappointed. First and foremost their customer service is the worst I’ve ever experienced, it’s almost impossible to get in touch with them or get a response. I ordered 4 caracole dinning chairs in showroom condition. The photos listed proved they were in practically perfect shape. Weeks after I ordered, sandy bottom shipping called me to set up a delivery. The day before the delivery I was informed their truck broke down and they were attempting to fix the truck or rent a uhaul. The next morning I followed up with them as I didn’t get a follow up. The woman told me they would be on their way the next morning. When they arrived I instructed them to leave the 4 chairs in the garage. My home is newly renovated and I was waiting on a rug to come before I put my table and chairs in the dinning room. The shippers dropped the chairs, took a photo and left. Myself, my sister, and friend went to bring the chairs inside and noticed the one chair in the far corner had several damages on it. I reached out to Chairish several times with no response. When I finally got ahold of someone I was told the shipper made terrible false claims about the delivery. He claimed I damage the chairs brining them in. I told Chairish I have video footage from my security system to prove he’s lying. They don’t care!
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