Chairish - Furniture & Decor Reviews

I’m so disappointed with this company. Despite many negative reviews, I gave them a shot and am highly disappointed. First and foremost their customer service is the worst I’ve ever experienced, it’s almost impossible to get in touch with them or get a response. I ordered 4 caracole dinning chairs in showroom condition. The photos listed proved they were in practically perfect shape. Weeks after I ordered, sandy bottom shipping called me to set up a delivery. The day before the delivery I was informed their truck broke down and they were attempting to fix the truck or rent a uhaul. The next morning I followed up with them as I didn’t get a follow up. The woman told me they would be on their way the next morning. When they arrived I instructed them to leave the 4 chairs in the garage. My home is newly renovated and I was waiting on a rug to come before I put my table and chairs in the dinning room. The shippers dropped the chairs, took a photo and left. Myself, my sister, and friend went to bring the chairs inside and noticed the one chair in the far corner had several damages on it. I reached out to this app several times with no response. When I finally got ahold of someone I was told the shipper made terrible false claims about the delivery. He claimed I damage the chairs brining them in. I told this app I have video footage from my security system to prove he’s lying. They don’t care!

I have had nothing but a horrible experience with this app. I ordered a desk that was supposed to arrive on September 21, 2019. A few days before the scheduled delivery date, I received an email from the shipper confirming my delivery. It not only had the wrong address but also the wrong phone number. I emailed and corrected that. I waited for four hours for a delivery that never occurred. When I called, the shipper claimed that they had tried to call me and that the delivery was not available. No one ever called me!!! I asked for a return call on Monday. Again, no one called me. After emailing and calling again on Monday and Tuesday, I was told it was a “quality “issue and that I needed to call this app and that this app would not allow the shipper to share with me what the problem was with the desk, even though I have bought and paid for it! I called this app and all they would tell me is that the product has been damaged and that they may try to fix it. (I don’t want a damaged and repaired product. I want what I bought.) This is unacceptable. Not to mention, not once has either the shipper or this app bothered to call me, email me or provide me with any update or status. They were simply a no-show and all of the follow up has had to be on my end. I would never use Chairish or this company again.

On December 10th, I purchased an ottoman for $1000 which was immediately deducted from my credit card. The seller reached out to me to tell me he was beginning to build the item even though it had been advertised as a floor sample. I should have seen the red flags then but gave him a while and the benefit of the doubt. In early January, he told me he was sending the item the following day, and I should receive it in a week. No ottoman. When I followed up after 10 days of not receiving the item he said “oh I haven’t sent it yet, I’m still working on it” we went back-and-forth for awhile and he finally sent me a tracking number on Feb. 15th. I reached out to customer service they told me to contact the seller. Now it is March 1 and still no ottoman, I believe the tracking number was fake and I have received no customer support from this app. They still have my thousand dollars. My next move will be to file a Better Business Bureau complaint as well as try to retrieve the money through my credit card company. Super stressful, not worth it. Beware!

I ordered two lamps from this app and they arrived badly damaged. While the listing showed that they had some minor damage, in fact when they arrived there were cracks that were glued together with crazy glue. When I wrote to the company and asked to return the lamps they waited three weeks and then wrote to me telling me that they reviewed my photos and decided that the lamps were in the condition that were shown in the listing photographs. In fact the photographs did not show the damage, the crazy Glue or the cracks. Also the dents in the lamps made them look like they had been thrown in the back of a pick up truck. There is no way that the photographs are representative of the reality of the products I had received. They looked like i bought them from a junk yard. Instead of refunding me the amount of the lamps the company decided to charge me $90 in “shipping” to return the 3 pound lamps. Never again. Bad company. Bad policies. Just bad.

I’ve been selling items on this app for nearly 2 and a half years now and the experience has been a great success and very rewarding! The response to any questions I might have is prompt, thorough, and courteous. My only concern (and it’s a relatively small one at that) is the time it takes for items to get reviewed and posted online for sale....it’s a bit lacking but other than that, absolutely no complaints and I’d recommend Chairish to anyone else looking to sell their vintage decor items. Thank you this app and thank you to everyone that Has been my customer!!!

It’s been well over a week and the buyer has messaged clearly that he isn’t returning the chairs he bought from me through this app but this app isn’t reimbursing me and has kept the money. Their shippers delivered the expensive, delicate chairs with special instructions that they had to be boxed up and packed, thrown at the back of the truck without packing. They packed them at pick up but unpacked them and delivered them like this, damaging them. I proved from photos taken at pick up that the damage wasn’t there and buyer is claiming only damage during shipping. But this app is being fraudulent, not reimbursing me while the buyer is not returning the chairs to make it short. They tried to delay it by not returning my message for a week or so at first. I messaged the buyer and he confirmed he is keeping the chairs. It’s been a horrible experience and they’ve been very sleazy.

I will NEVER order anything from this app again. They are completely unreliable and use highly questionable delivery partners. Her claims about when something will be delivered are absolute fiction. It has now been 7 weeks once I purchased a relatively small piece of furniture and I’m still being told that it will arrive at “some point in the next two weeks”. They use a very unreliable shipping partner called uship, which is basically the Uber of shipping with inexperienced part-timers as delivery men. These guys often don’t have the appropriate equipment and don’t know what they are doing. My piece wasn’t even picked up for 2 weeks because they were waiting for someone to “bid” on it. Whatever money you save buying from this app will be lost in the shipping hassle and challenges. Stay away!

I’ve been searching for the perfect, unique dresser over a year. I found it at this app! While shopping at Marburger Farms, Round Top, I received a cute canvas bag and tape measure from some sweet gals who were representing the furniture company. I think the concept is brilliant and am so happy to know about the site.

I’m giving four stars only because I have only just purchased the piece. The photos and description of the pieces made it easy to choose the dresser I was hoping to find. Since I don’t know how or when the piece will arrive at my door, I don’t think I could give a 5 star rating just yet. We’ll see!

I’m not sure I have done this quite right. But I am selling items on marketplace in Maine and one of the people suggested I contact you people and send things to you because I do have some items that I really quite wonderful. They are old and they are in great condition the sofa is approximately 85 inches long from arm to arm it is in excellent condition and is made by the role furniture corporation in Salem Virginia.I’m really gonna need your help to get going on this so if there’s anyway I could spwith someone. I just sold a beautiful pink boudoir chair made by Middlesex Reed furniture company for $25.

Super clunky and frought with problems overlapping menu/search bar drop downs that obscure your typing. The people that sell on there don’t update their inventory often so I ended up buying something that wasn’t in the shop anymore. I was not happy to be charged for an item that didn’t even exist! I have yet to see the credit. I tried to set up a profile to sell a few things... terrible flow. Hard to upload things on Chairish and the website. I still haven’t heard from tech support. I will not use this site again. It’s just terrible. I never bother with bad reviews but Chairish is so bad I felt it was my civic duty to report it. I much prefer Mercari or Etsy or eBay. Those are much more user friendly.

I ordered dining room chairs from this company on August 12, 2020. I received an email stating said chairs would be delivered within 2-4 weeks. We are now on week 7, and while the spokesperson for the company was personable and assured me that my chairs would be delivered this week (Sept. 27), when I contacted the shipping company, what I heard was he didn’t seem to “remember” he had an order to deliver. He texted me that he would be picking up my chairs within 2 days. I have not heard from him since. I am a patient person, but yesterday I finally told this company to CANCEL the order and REFUND my money so I can order chairs from another company. Buyer beware with this company as they do not keep their word. At this point,, all I want is my money back!

We have been this app sellers now for over two years and I have NOTHING bad to say. They have not only increased our overall sales they have increased our exposure in getting us out there.
We could not be happier and with ANY selling platform you will always have problems but I can honestly say we have not had anything major.
Have items like lamps been broken..Yes but that was on UPS not this app. Do they take 20% up to a certain amount..yes BUT I will gladly give that up to not have to deal with shipping.
Thank you this app

I love Chairish but in communicating with the purchaser it seems that the only way to do so is when then message you. It would be nice if there was a better forum to communicate or initiate communication with the buyer directly. In addition for sellers who are looking to grow and solidify their businesses. It would also be nice and very helpful if their was a tool to followup with the purchaser. For sellers once their inventory is sold it would be nice to better bridge the gap between the two to help sellers brand their sold inventory. Provided pictures of beautiful finds in the purchasers space ( with their approval) would help sellers to be able to expand and market their business.

I have been selling on this app for a few years now. Their app is fantastic! Play with the view in my space! So fun! I do not like that communication is tough and up to using them as a middle man for photo forwarding or public convos but maybe at some point that will change. I have seen growth in this market and I hope to always have a presence here. Their shipping prices have been reasonable as well and I have actually sent people to buy in my shop from other markets when it made sense for them.

I found items (mostly paintings) that I might be interested in.

But a couple of months ago I attempted to buy a a small French bust. When I placed the order, the owner could not locate it. I see now that it was located. The owner of the shop said she may have sold it or it was misplaced. The owner never what was really going on.

The this app app is terrible. I cannot find a way to message a seller on Chairish —though I can on the website. I cannot view or participate in the Q&A section of each product page on Chairish —though I can on the website. The search function is frustrating at best—why when I search for “chairs” do the results include things that aren’t chairs? And stop asking me if I want push notifications—I don’t. The interface has become fancier and fancier, but I don’t care about themed collections or a designer’s favorites. I just want Chairish to work. Also, putting merchandise into some order other than “newest” is not curating; describing the order I see merchandise as “curated” is ridiculous and dumb.

My experience with this app is that they are happy to charge your card as quickly as possible and hold onto your money for as long as possible, while doing nothing to streamline clear communications between parties and less than nothing to enforce good community behavior among sellers. There’s no way to rate sellers, so I’m rating this app.

Bought a couch from a woman who lives 40 minutes away. Elected to use Chairsh’s $200 shipping service so I didn’t have to rent a truck, thinking it would save time. 2 weeks later after several inquiries I found out the shippers had never arranged a pickup date. But get this: the seller now says she will be out of town for 3 weeks. this app’s response: Do you want to wait? Nothing about “sorry we didn’t figure this out sooner.” No explanation for the 2 weeks that passed. No apology from seller. Nada.

No thanks. Delete Chairish .

Hopefully others have better experiences, and I’m sure they do. But this made me feel that this app didn’t care and was more than happy to earn interest off my money while I waited.

I’ve made 5 purchases from this app over the past 5 years. 2 arrived damaged. One was a glass carafe that was shipped with a single piece of bubble wrap on it. I took a picture and then threw away the broken glass. Then they asked for more pictures and when I explained that I have a small apartment with pets and can’t keep broken glass around they scolded me for throwing away the glass. The second was a print that arrived with marks all over it. this app customer service was not sympathetic to the fact that my items arrived damaged at all and told me that if I want to return something I will have to pay $21 for return shipping. They take several days to respond to each email

I appreciate the idea of this app. Putting aside the insane prices (when compared with the same item being sold elsewhere), it’s a well-designed app. Perhaps that same thought should be considered in the business model and customer service realm. It’s been several weeks, and my item has not been shipped. I can’t get an update from anywhere. It’s shipping *within the state* and, of course, the $$ was immediately taken from my account. Where is the product? No idea. Maybe they need to work on communicating expectations to their sellers? Check google for more honest reviews before purchasing at item, I wish I had.

Chairish is good for shoppers but only okay for sellers :/ I suggest you follow in the footsteps of Etsy and create two apps - one for buyers only and one for sellers only. The sellers only app needs to have a better messaging system which provides immediate notifications when a customer “asks the seller” and it should also show your listings in a format which provides you with all information from a glance like the My Listings page when viewed on a desktop.

Love this app ap. On some items, before making an offer, I would like to ask the owner a question, or request a picture from an angle not provided. Currently I am interested in a couple items, but all four sides are not pictured. Not being able to talk directly to the owner has prevented me from making an offer.

Love everything about this app except that when a bid is made the $$$ is automatically charged from your account even if the bid is later rejected. This gets very confusing and I’ve had mistakes made where I was not reimbursed until I contacted this app. If you have several offers out and some are declined it’s difficult to keep track of the flipping bank account. Why can’t the payment part wait until the bid is accepted????

I am literally addicted to visiting this app to see the new treasures added everyday! There’s so much to see, so many design opportunities, and so much inspiration! this app is one of my first stops for everything - for myself and my clients. I love incorporating vintage and antique into any space, plus this app offers new design & fabrication that has major style!

I used to spend all time time browsing OKL, but now it is this app. I love the fact that I can find local dealers and see their inventory. I have even gotten a couple of friends that are redoing their homes into the website and they have been very happy with their experience in regards to purchasing and unearthing unique finds.

Shipping is very confusing for shipping outside LA and very expensive to have to wait 6-8 weeks since it’s a Finished Product; antique. No reason to take that long and pay shipping costs equal to 75%
of the value (paying ) of Product. I had to cancel a # of purchases based on principle and unreasonable freight cost plus very long lead time.