Kmart Reviews

Update: As of March 2018 an update to Kmart has made it very hard to use. It now logs me out constantly, won’t apply any coupons, and eliminates many products they have in stock when you search a brand name. It’s a mess. Hopefully they will fix this soon.

I’ve been using the this app App for years now and have come to the conclusion that it will always have problems. The most common for me are saying my cart is empty when it’s not, not being able to filter search items properly, and crashing when I use it for too long. Despite all of this, I still enjoy using Kmart . I get really good coupons from this app and shopyourway, and can usually get most of what I want for free. As a result, it’s worth it for me to put up with all the glitching and I would still recommend it to anyone wanting a good deal.

What a joke Kmart is! I’ve used this for the past two years to pay my layaway. I just tried to pay a payment and it kept saying “failed to make payment”. So, I backed out of it and tried again. Little did I know each time it was taking a payment. So, instead of one payment it took three!! Unfortunately this happened last year as well. I called customer service and he put in an investigation but said I’d need to contact the store for stopped payment. I said I’m not that close to a this app that’s why I pay on Kmart and asked if they could do it over the phone, he said yes. Contacted the store and after waiting on hold for 10 mins she tells me I have to come in. I told her I wasn’t close to one and she said I realize that but we can’t do it over and wasn’t very nice about it! Needless to say, when this layaway comes out, I won’t be a this app customer anymore. I now realize why they’re going out of business! If I could rate this with zero stars, I would!

I loaded Kmart to get my coupons and to keep track of my points.
Kmart keeps stopping mid use and just has that spinning thing until I reset my phone completely. During a recent trip to K-mart, I went to open my app for the cashier to scan my coupons and it wouldn’t allow me to access it. She was willing to wait for me to rest the phone but the people behind me were furious and it was embarrassing. She told me I could go to customer service afterwards. I look over and there is a wait but money is money right? So after I wait, the customer service rep says she has to re-ring everything as a return then sale. Who has the time for this???
Just fix Kmart Sears/K-mart!
Then I may shop in your store more often. As it is now, I’ve given up trying after that fiasco.
Another thing to mention here is the fact that if I wanted to shop online I can’t! Why? When I click to cart it won’t add until I’m logged on even though I am logged on! So I tried to log on in the window pop up when clicking to cart and it won’t bring me to a log in window. Kmart will not accept my mailing address claiming “authentication error “.
What a joke for an app.

Completely awful. I forgot my password and asked for a password reset email. It never came. I tried again. Still nothing. I called the help line. I was on hold for 10 minutes and then the person said there was nothing he could do. I went to my local K-Mart and they couldn’t help me either. So I ended up starting a new account with my grandma’s name (my name is Jacob Gibson) and ordering. I’m also frustrated I can’t get what I need sent to my store for some reason so I have to pay for expensive shipping. I’m aware this is mostly a rant about a bad experience but I feel like this wouldn’t have happened if Kmart worked better. There ought to be a way to sign in with Facebook but there isn’t. Unacceptable.

I give it 2 stars because I did save some money on deals in the past.

Update: also upset that there’s no way to email customer support, and that the store coupons I receive after shopping only last a couple days if not the same day I shopped. I don’t shop often and shouldn’t be coerced into going to the store more often than I need to.

It’s hard going in & out of windows. No Continued shopping button in Cart. Why? It has to completely recalibrate to check out different colors of the same items. It doesn’t go easily back from looking at a zoomed picture back to the regular item page. Knocked me out of the website a couple of times. And after it took an hour & a half to order 5 nightgowns, I’m paying $15 for shipping? Geez. It also doesn’t keep it straight if I’m shipping a gift to someone else, but want billing come to me. What I did like is that it let me know inventory locally & online so I’d know if it was sold out. Would be nice if I knew that before I opened the window. Also to be offered contact option when it again becomes available would be nice.

I don’t know if others have this problem, but I often get cut off from the shopping I am doing on Kmart - Kmart just literally closes on me, and I have to start over again. This time, Kmart closed 3 times on me.
I was checking out with 7 items in my cart, thought I had completed the purchase, and a survey popped up asking me about the “magazine” I had in my cart... I did NOT have a magazine in my cart. I checked my email, and there was not a purchase confirmation from this app, so I went back to my cart and found only 6 items. Maybe the 7th item I had selected was no longer available, but I didn’t see any message letting me know. I was worried that I may be checking out the items in my cart a second time...
I LOVE this app, and miss having a store near me. I will tolerate Kmart , but I am usually frustrated by the time my purchase is complete. Kmart seems unstable.
Thank you-

I think Kmart is neat overall and easy to use. I love the fact that I can order online, redeem my points etc. the only thing I don’t like is I usually don’t receive the right merchandise. It’s like whomever is packing the items are careless about it then I have to end up driving back to get the correct items ( the closet this app is 15 miles from me) and I absolutely dislike Walmart so I support this app. Also, Kmart is always saying my orders are processing for pick up when I’ve received email and text messages saying the item is ready for pick up and when I get there it’s not ready or can’t be found. Other than that Kmart is great, convenient, and fast.

Both Sears & this app have moved from Little Rock & some products I liked appear to no longer be available. It started a couple tears ago when I took my lawn mower purchased there into Sears for service. Learned no more service at Sears. Had to go to a local place & took a long time. A few weeks ago, went to North Little Rock Store to get spark plug & oil filter from that location (20 miles or more away). Nice salesman; but, both wrong items. After many, many years shopping at Sears mostly, this app occasionally, I am to the point if not shopping at either place. Have closed so many, so, maybe answer is just close them all. Brands changed, no service, so, no need for me to spend my $$ either place. Closed my account as well. Disappointing.

It’s would be so much easier if your able to email someone about an issue you have instead of talking to someone on the phone. It was hard to understand the ppl on the phone with there accents and the noise of there office in the back round and the way they cut in and out of talking to you then there being silence and back to talking to you. When getting off the phone they don’t even say goodbye have a nice day I hope we were able to help you and if you need anything else feel free to call back like most other customer service representatives I have dealt with in the past. They just don’t say anything back at all and make it all awkward when ending the phone conversation. I think they need to really work on that.

Everything was great until check out! Your system had an expired card in it’s system and it would not let me delete it or upgrade the information. Every time I tried to place my order it kept switching back to the expired card. After 3 times I called customer service and of course they were closed. Well that meant I would have to wait for morning and then my things could possibly not going to be in my cart. So I tried one more time, and I went back to place my order and I went back up to see if it had changed back to my old card and it had so I changed it again and I was able to finally able to place my order. I would like someone to call me about my order. You should be able to get my number from the name on my rewards card. If no one calls me in a few days I will call customer service about cleaning up my information, which being a customer I should be allowed to change or delete a card number. Your system will not let you pay by credit card unless you save your information, not everyone wants their information saved by any store because of the breaches that have happened. I being one of them. I wasn’t worried about the card you had because it was deleted by the bank for a breach they had in their system. The BANK!! If it can happen to them it can happen to anybody! We should have the option not to save our information on your website! Can you help me with that? Thank you for your time,
Susan

I like the option of shopping online, but Kmart needs a little more work. Got hung up with pick up at store locking up or looping back during checkout. When I looped back to my last item, there was no clear, easy way to get back to my cart. I had to "add to cart" again, then delete the item. Sad to say this matches the downgrade of selection options and quality of goods being sold at this app. Whoever built up groceries and added dollar store bins ruined the rest of my shopping options. Walmart has groceries cornered for less. I would shop at this app to avoid their crazy and miles of walking. Now there's smaller depts of ugly, cheap goods. Oh, I also can no longer add funds to my debit card. this app has taken away at least 50% of my reasons to go there with just that 1 action. Bet they close in 1 year.

I typically use my phone when I do online shopping and prefer using apps versus going into the webpage. I’ve never had issues with shopping with the this app app accept when I was doing layaway for Christmas. It was difficult in Kmart and not very straight forward so I ended up having to pull out my laptop and going on the actually desktop website to do it and know everything was going threw correctly. Other than the layaway issue I like Kmart . Only thing I didn’t like was layaway was over in stores which I have one less than 3 miles from me so when I was doing the layaway if the product/item was available in the local stores which one item was at a store over 10 miles from me, because of that I wasn’t able to pick the option to have it ordered online and added to the layaway and shipped to my house.

Refined and detailed searches still have crappy unrelated results. I try to sort by price and or at the store closest to me but it will still give me results for items that are sometimes hundreds of dollars when my search criteria said $10 or less. My local this app store in Augusta Maine constantly has items in stock that I am told are out of stock online. Not only has the recent app update not fixed any of these issues but now it has an additional issue of my text not showing up when I type anything into a box be it my address the name of the pick up person my password when logging in I’m typing. The cursor moves indicating that the text is being typed but it’s blank. Also when I go to clip coupons I’m suddenly constantly getting errors . The only pro is that the most recent update has made Kmart slightly easier to navigate.

I personally work for sears. So I also love this app and I shop online a lot. Overall Kmart is great. Good colors and checkout process is good also. My suggestion is to have it better organized. Like say I want a particular size tshirt and even though you can filter products by size, sometimes the size filter option isn’t even available. Another thing I noticed is that sometimes there’s “to much” on the phone screen going on. Like compare other products, pictures, ads, payment all of it is on the same screen. Maybe condense like-things together/make Kmart easier to follow. Overall 4 out of five.

Only glitches I found
was I want to order a patio chair and it kind of deadlocked then I figured out it wasn’t available for shipping only store pick up and no store pick up within 100 miles
And some of the pictures for the items didn’t have a good zoom and hard to see some of the details on Kmart was the only other item I wasn’t crazy about
Otherwise it was easy to use and when I put in the search box what I wanted up came my item

First, let’s just say I like this app. When I first ran into it I was surprised to say the least. this app is a symbol of nostalgia from my early childhood. Needles to say, I had to shop and hope it triggered any fond memories from shopping at an early age with parents.
Ever since then I’ve tried making this app my first place I look whenever I’m shopping for anything.
But anyway, on to the this app app.
For the purpose of shopping in general it usually works just fine. You’ll begin to notice a few issues when you try using coupons or points. For instance, fill your cart that would trigger your freecash points. When you go to check the details of the points offer that’s been applied. Well, all you’ll get is the value followed by “null”. No description on what it is that being applied and towards what.
In other instances you may try to apply a coupon but when you click the coupon link within the cart you’ll get nothing at all.
Other issues I’ve noticed are for no cart loading up. Continually tells you the carts empty. However, force close then open back up, click cart, and everything’s there.

All in all, it works just fine most of the time. I give 4 stars due to the minor issues I’ve seen. Would give 5 if those weren’t present.

Kmart is definitely easier to use than the actual K-Mart website on my phone. Just wish there could be a “forward” button for all of the times I had hit the “back” button by accident and lost my “refined search”

It’s also kind of annoying that you have to select what kind of shipping that you want for EACH item. I had a large order of 22 items so it was a bit tedious. I guess for small orders it’s not a big deal hahaha!

Another piece of advice I feel obligated to give is to please keep up with the times and accept PayPal as a payment method!! I feel that you’d attract more customers this way.
It IS the number one way to pay online after all!

On to the positive:
Kmart itself is surprisingly attractive and eye-pleasing. The colors are bright and cheery, the models for the clothing are realistic and are also very cheery to look at. The formatting is great and everything is pretty well organized. The refined search works great, too; very helpful for finding exactly what I needed.

Overall, my first experience with Kmart was a good one and I plan on using it again very soon. ❤️

(Not sure if the people who made Kmart also run the website, but you might want to try to implement some of these things on your website to make it better 🙃)

I love this app and am grateful my local this app is still around. this app has better quality products than their competitors and Kmart makes saving money really easy. The FREECASH offers are very generous considering they are stackable usually with your points you’ve accrued already and then on top of that you can earn more cash back on your purchase. For example: You have $15 FREECASH and can get another $5-10 CASHBACK when you spend $35-50. You get $75 worth of product, use your $15 FREECASH and get an additional $10 CASHBACK for your next purchase. That’s a total of $25 on a $75 purchase or as little as a $65 purchase. I love the seamless app to store experience.

I had several items I generally would purchase directly from the store, but since They’ve closed the nearby space, I’ve used the online service.
I find it easy to maneuver and their product description is thorough as any other well regarded online service.
I especially appreciate that, when ordering apparel.
The payment page is easy to follow and shipping options are better than many other online sites.
It’s a shame that the brick and mortar business is taking a backseat to this method, but I’m quite satisfied with K-Mart’s efforts in this competitive market.

I gotta hand it to whoever came up with this app and Sears's Shop Your Way Rewards program, it's made me a VERY loyal shopper. I don't know of any other free loyalty program where you can so quickly rack up points and buy stuff with them (I mean, half the time it's 100% back in points!)... Anyway, since I now go to this app for almost everything, I use Kmart constantly, and can confidently say it's perfectly functional as of the latest update. It's straightforward and has almost no issues that I've seen. Kmart is fast and intuitive, and has lots of helpful features for finding what you want, getting any available discounts, and if you go into a physical store improving that experience in various ways. If you're one of the minority of people that are aware of the fact that this app offers better deals and quality than the other discount chains, then downloading Kmart is a no-brainer. And if you're skeptical of this app, then downloading Kmart (and creating a free Shop Your Way Rewards account) should make a believer out of you.