YOOX app not working? crashes or has problems?

YOOX Status

Published by YOOX NET-A-PORTER Group S.p.A. on 2023-12-12

YOOX is the world's leading online lifestyle store: Fashion, Design and
Art. Now keep it close at hand with a new app that provides a personalized
shopping experience with quicker and easier navigation.

I have a problem with YOOX

Are you having issues? Select the issue you are having below and provide feedback to YOOX.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Screen

66.7%

Something else

66.7%

Crashes

33.3%

Reported Issues: 2 Comments

By Давид 4 months ago

На андроид некорректно отображается страница товара ,нажимаю на товар ,открывается изображение ,и больше ничего ,ни цвет,ни размер,ни добавить в корзину

By Elanit 11 months ago

Hello I have just ordered my item and I don’t know why my order was canceled right after 😭, please help me I really don’t know if it technically issues or my account problems, please get back to me , my email I used was ellabelot62@redacted. And my order number was 1505Y46B123381. Thank u. Please get back to me

Common dislikes about YOOX app

- Hit or miss condition of clothes

- Terrible experience

- High rate of error with shipments and returns

- Unreliable

- Poor customer service

- Refused to refund

- Defective products

- Discoloured products

Have a Problem with YOOX? Report Issue

Common YOOX Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot YOOX app on iOS and Android devices. Solve all YOOX app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

YOOX iPhone Issues and Solutions

YOOX iOS app crashes, not working, errors
YOOX iOS app network issues
YOOX on iOS has black/white screen

YOOX Android App Issues and Solutions

YOOX has errors/crashing/not working
YOOX server network connectivity issues
YOOX has black screen

YOOX iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever YOOX app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix YOOX app crashes or not working on Iphone (iOS):

Close and restart the YOOX app on iPhone
Update YOOX app to the Latest Version for iOS
Uninstall and reinstall YOOX iPhone app
Update your iPhone to the latest iOS version

Fix YOOX on iPhone unable to connect to server/internet connection issues::

To resolve YOOX network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix YOOX black/white screen (blank screen) on iPhone:

Follow the YOOX iOS app troubleshooting guide Here →

YOOX Android App Issues and Solutions

Fix YOOX not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent YOOX app issues:

Force Stop the YOOX App
1. On android, goto "Settings" » click YOOX app. » click "Force Stop".

Update YOOX to the latest version on PlayStore

Clear YOOX App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "YOOX app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch YOOX.

Fix YOOX unable to contact server/ YOOX internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click YOOX » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got YOOX » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch YOOX on android.

Solve YOOX black/white screens issue on Android:

Follow the YOOX android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at YOOX NET-A-PORTER Group S.p.A., developers of YOOX.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: YOOX Group

E-Mail: [email protected]

Website: Visit YOOX Website

About this app

Every day you can find pieces in the new arrivals area from the most famous designers and the best brands, including a sought-after selection of home design items, books and creations by international artists. this app is the world's leading online lifestyle store: Fashion, Design and Art. Now keep it close at hand with a new app that provides a personalized shopping experience with quicker and easier navigation. The filters will help you identify what you want from a unique selection of apparel (women's, men's, children's) as well as art and design items. Head to the inspirational "Y" area to discover our exclusive offers and get style tips from fashion insiders. Register or log in to receive all of our updates on new items and promotions in real time, and get a space just for you, where you can see your pending orders and lots more. If you've already saved a mailing address or card in MYOOX, you'll complete your purchase more quickly and securely. Once you've received your order, if you are not pleased with what you bought, don't worry: with us, you can always change your mind. Discover new arrivals from the best designers every day. Start typing and use our suggestions to find what you're looking for faster. Please leave a brief review on YOOX Store, it will only take a minute! Save all of your most-wanted items to buy later. With the Dream Box, they'll always be in sight and you'll stay up-to-date on their availability. Searching for the perfect look?