With millions of products at your fingertips, the Kmart app is a must-have for
any savvy shopper looking for ridiculously awesome savings, coupons and special
offers while on the go. WE’VE GOT PEOPLE TALKING (Five Stars) “Great app
Listed below are our top recommendations on how to get in contact with Kmart – Shop & Save. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Kmart – Shop & Save. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Get Pricing Info for Sears
What a joke this app is! I’ve used this for the past two years to pay my layaway. I just tried to pay a payment and it kept saying “failed to make payment”. So, I backed out of it and tried again. Little did I know each time it was taking a payment. So, instead of one payment it took three!! Unfortunately this happened last year as well. I called customer service and he put in an investigation but said I’d need to contact the store for stopped payment. I said I’m not that close to a Kmart that’s why I pay on the app and asked if they could do it over the phone, he said yes. Contacted the store and after waiting on hold for 10 mins she tells me I have to come in. I told her I wasn’t close to one and she said I realize that but we can’t do it over and wasn’t very nice about it! Needless to say, when this layaway comes out, I won’t be a Kmart customer anymore. I now realize why they’re going out of business! If I could rate this with zero stars, I would!
Completely awful. I forgot my password and asked for a password reset email. It never came. I tried again. Still nothing. I called the help line. I was on hold for 10 minutes and then the person said there was nothing he could do. I went to my local K-Mart and they couldn’t help me either. So I ended up starting a new account with my grandma’s name (my name is Jacob Gibson) and ordering. I’m also frustrated I can’t get what I need sent to my store for some reason so I have to pay for expensive shipping. I’m aware this is mostly a rant about a bad experience but I feel like this wouldn’t have happened if the app worked better. There ought to be a way to sign in with Facebook but there isn’t. Unacceptable. I give it 2 stars because I did save some money on deals in the past. Update: also upset that there’s no way to email customer support, and that the store coupons I receive after shopping only last a couple days if not the same day I shopped. I don’t shop often and shouldn’t be coerced into going to the store more often than I need to.
I don’t know if others have this problem, but I often get cut off from the shopping I am doing on the app- the app just literally closes on me, and I have to start over again. This time, the app closed 3 times on me. I was checking out with 7 items in my cart, thought I had completed the purchase, and a survey popped up asking me about the “magazine” I had in my cart... I did NOT have a magazine in my cart. I checked my email, and there was not a purchase confirmation from KMart, so I went back to my cart and found only 6 items. Maybe the 7th item I had selected was no longer available, but I didn’t see any message letting me know. I was worried that I may be checking out the items in my cart a second time... I LOVE KMart, and miss having a store near me. I will tolerate the app, but I am usually frustrated by the time my purchase is complete. The app seems unstable. Thank you-
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