Contact Kmart Support

by HonestAbe8

What a joke this app is! I’ve used this for the past two years to pay my layaway. I just tried to pay a payment and it kept saying “failed to make payment”. So, I backed out of it and tried again. Little did I know each time it was taking a payment. So, instead of one payment it took three!! Unfortunately this happened last year as well. I called customer service and he put in an investigation but said I’d need to contact the store for stopped payment. I said I’m not that close to a Kmart that’s why I pay on the app and asked if they could do it over the phone, he said yes. Contacted the store and after waiting on hold for 10 mins she tells me I have to come in. I told her I wasn’t close to one and she said I realize that but we can’t do it over and wasn’t very nice about it! Needless to say, when this layaway comes out, I won’t be a Kmart customer anymore. I now realize why they’re going out of business! If I could rate this with zero stars, I would!

by Fhfgjhfhff

Update: As of March 2018 an update to the app has made it very hard to use. It now logs me out constantly, won’t apply any coupons, and eliminates many products they have in stock when you search a brand name. It’s a mess. Hopefully they will fix this soon.

I’ve been using the kmart App for years now and have come to the conclusion that it will always have problems. The most common for me are saying my cart is empty when it’s not, not being able to filter search items properly, and crashing when I use it for too long. Despite all of this, I still enjoy using the app. I get really good coupons from kmart and shopyourway, and can usually get most of what I want for free. As a result, it’s worth it for me to put up with all the glitching and I would still recommend it to anyone wanting a good deal.

by BlackMattie

I loaded this app to get my coupons and to keep track of my points.
This app keeps stopping mid use and just has that spinning thing until I reset my phone completely. During a recent trip to K-mart, I went to open my app for the cashier to scan my coupons and it wouldn’t allow me to access it. She was willing to wait for me to rest the phone but the people behind me were furious and it was embarrassing. She told me I could go to customer service afterwards. I look over and there is a wait but money is money right? So after I wait, the customer service rep says she has to re-ring everything as a return then sale. Who has the time for this???
Just fix the app Sears/K-mart!
Then I may shop in your store more often. As it is now, I’ve given up trying after that fiasco.
Another thing to mention here is the fact that if I wanted to shop online I can’t! Why? When I click to cart it won’t add until I’m logged on even though I am logged on! So I tried to log on in the window pop up when clicking to cart and it won’t bring me to a log in window. This app will not accept my mailing address claiming “authentication error “.
What a joke for an app.