I gave up on the mobile app a few months ago as it would often hang, freeze, or crash with great frequency. It was unusable. I switched to the web app, which was much better.
On a whim, I decided to give the mobile app another try today. After I started it, it showed that it was initializing some process for over two minutes—the progress wheel kept spinning, but nothing was happening and I had no idea if it was rebuilding a database or updating itself or what (if a user doesn’t understand what’s happening, that’s bad UX).
I restarted it and it ran fine. An announcement popped up that mentioned that it had been updated to fix various bugs and performance issues. I thought that was promising.
However, after using CycleTrader for a few more minutes, I was letdown again.
It still freezes, still hangs, and still crashes. I’ve never had such a bad experience with a mobile app, especially one from such a well-known company. I love some of the UI enhancements they made, but if your app doesn’t work, attention should be diverted elsewhere to make sure it functions before making it look slick.
My phone is an iPhone 6 running iOS 11.4.1.
(I’m writing this review because I care and I truly hope the developers can rectify.)