Contact CycleTrader Support

by JohnnyBravo2nd

Ever since posting my motorcycle here, I have had daily texts from numbers outside of the state I am in. Numerous texts are from people who are “deployed” or “on business trips” and they want to buy the bike. It is so frustrating to see an app that cannot have some type of firewall against scams. There needs to be a prior authorization built in that allows the seller to specify which type of people are allowed to text buyers varying by location. I can’t think of anyone in their right mind who would buy or sell a bike out of state.
There also needs to be a place in the app to REPORT any suspicious numbers from “interested buyers” so that cycle trader makes sure that continuous scams are not taking place and ruining the app any further. Completely disappointed with this app and I doubt I will ever use it or sell from it again.

by Wjthornberry

I gave up on the mobile app a few months ago as it would often hang, freeze, or crash with great frequency. It was unusable. I switched to the web app, which was much better.

On a whim, I decided to give the mobile app another try today. After I started it, it showed that it was initializing some process for over two minutes—the progress wheel kept spinning, but nothing was happening and I had no idea if it was rebuilding a database or updating itself or what (if a user doesn’t understand what’s happening, that’s bad UX).

I restarted it and it ran fine. An announcement popped up that mentioned that it had been updated to fix various bugs and performance issues. I thought that was promising.

However, after using the app for a few more minutes, I was letdown again.

It still freezes, still hangs, and still crashes. I’ve never had such a bad experience with a mobile app, especially one from such a well-known company. I love some of the UI enhancements they made, but if your app doesn’t work, attention should be diverted elsewhere to make sure it functions before making it look slick.

My phone is an iPhone 6 running iOS 11.4.1.

(I’m writing this review because I care and I truly hope the developers can rectify.)

by Buy It Sell It

SO I FLIP BIKES AND THE MORE PLACES I CAN MARKET THE BETTER BUT THIS APP AND THE WEBSITE IS JUST TRASH, I wanted to use the app but when I put in all the information about the bike and wanted to input the pictures but when I pressed the next button nothing happened and then I kept pressing it until it froze, now the website was a little better but still garbage, when I try to checkout it says “please enter a description” even though I have a 500 word subscription overall it’s just absolute garbage complete trash, if I’m doing something wrong please let me know and I may change my review but until then it sits at one, I wish I could put it at negative 2 stars that sounds more correct than 1