RoboForm Password Manager Reviews

by Bstee Boiler

I have used this program exclusively for over 9 years. First for free then I upgraded for $69 to the pro version which was supposed to take care of me. After a few years they said that was no longer supported and I had to pay a subscription which I did as they had all my passwords. Now after nine years they asked me to again update because as they noted I could not access my data unless I did. So I did and they now say my “free version” expired 9 years ago so they wiped every single password I have out. What a horrific and fraudulent company. Do not trust them. Do not use. Warning. Again I was not asked to pay to upgrade or resubscribe though I have paid over $300 over the years. They just wiped me out because they have terrible record keeping. Do not do not do not use.

by Creb2829

I had very significant problems with RoboFormPasswordManager. These problems resulted in about twenty requests for technical assistance and ultimately two long phone calls with RoboForm support staff. Many, many hours were wasted trying to get RoboFormPasswordManager up and running. For example, I must have spent at least one half hour, with a staff person on the phone, trying to get it to work on FB. We finally gave up and I was given a refund. I was told that RoboFormPasswordManager is more complex to operate on mobile devices such as my iPad Air. I was also told that the problem was with a particular website. I appreciated the assistance but I think the real problem was pairing RoboFormPasswordManager to a mobile device. If you have a lot of technical knowledge this might work for you. And maybe it is easier with a desktop or a laptop. Nonetheless, my experience was a nightmare.

by Lmfuiyah

There is NO WAY to print your password list to your printer from your iPhone!! Unless you have it also installed on your computer. But if you have it installed on your computer and your iPhone and want to sync them you have to buy their subscription! This used to be a free, I repeat free program but like all others they could not leave that alone. Another horrible thing is if you update your app to version 8, which they try to trick you into doing, from whatever version before 8 that you had you can NEVER, I repeat NEVER, I repeat NEVER go back to your older version! Very, very disappointing!! There also is no way of finding your login data on your phone if you were to want to save it elsewhere. Do not use RoboFormPasswordManager unless you care to pay their price and sync it with other devices so that you can have a printed hard copy of your logins and data! Unless, of course, you don’t mind re-entering everything you have into another app that is not going to trick you into buying it! Just another app that used to be good turned completely bed!

by Zero Star Review

I’ve had RoboFormPasswordManager on my laptop and phone for years and have been just ok with the functionality. It has gotten progressively worse over that time. Now in the laptop It never records the password for any login so I have to add new passwords manually and use it like a piece of paper, looking up passwords and pasting them into site login pages. On the phone it can not login to any site in the list and it won’t allow manually looking up a password in RoboFormPasswordManager so I can login outside of RoboFormPasswordManager . Contacted support and they only tell me to reinstall the program- even though I did that before contacting them for support. This is not a new thing, just one that I’m fed up with. Since I can’t use it on the phone and have to use my laptop to get the password to login to a site or service on my phone there is no benefit to using RoboFormPasswordManager.

by Kacey57

I purchased a year subscription with Roboform thinking that it was going to be as user friendly as the last app that I used but was sadly disappointed. It is definitely not intuitive and as great as some of the reviews led me to believe. I had to contact support 3 times. I had become so frustrated in entering my info that I wanted to throw in the towel. I asked twice to be refunded and both times they tried to provide more instructions. I was done and decided I’m not going to waste my time in RoboFormPasswordManager. I had already gotten a recommendation for another app that is so much easier and I had everything up and running in minutes. I would have kept using my previous app but they are ceasing to support this service. Roboform is NOT what I expected. Apparently they don’t care about customer satisfaction because they ignored my requests for a refund! Very unhappy with RoboFormPasswordManager and I am not even using it now. I’m still wanting a refund!

by Susan 38117

FaceID on the latest iOS (04/22 release) doesn’t work, which is highly inconvenient. It just keeps requesting the password after accepting my FaceID. Almost every time for at least the last year, iPhone generated passwords for websites are not automatically saved by RoboFormPasswordManager , also a hugely frustrating and annoying time-waster. RoboFormPasswordManager doesn’t identify compromised passwords, while my iPhone does. I’ve used RoboForm for over a decade, first web-based then on RoboFormPasswordManager & web-based, and it certainly looks like over the last two to three years (at least) that the company has all but stopped investing in it, despite continuing to bill us all at a pretty healthy clip. This used to be a 5 star app. I’d have dumped it a long time ago but for the hassle of changing soooo many passwords over. There are far better apps now, with much better support and maintenance. This one isn’t worth your money anymore.

by NPYYZ

I was very happy to see full integration into iOS in recent versions. It caused me to double-down on relying on RoboForm. Now, with 8.7, they turned off the ability to search for a login when handed off to RoboForm from an app. This has DRAMATICALLY reduced the functionality of the integration. The handoff does not always find the appropriate login in RoboForm and it more often than not requires manually finding the right login. This was fine until 8.7. Now, without search capability, the integration is next to useless and I’m back to flipping manually back to the RoboForm app itself to copy and paste the password.

Very disappointed. Sometimes I wish developers could just leave well enough alone. In this case they’ve taken 10 steps backward last with 8.7.

by DavidiPadAir

I have used RoboForm for years and it used to be a great product, with live Customer support. If you have many sites you use a password/userid for on Windows and IOS I would suggest you use a different product.

It appears, to someone that has worked for computer software vendors for 30 years, that RoboForm is now just a “cash cow”…milk it for revenue but do not spend much $$$ on updates or support.

RoboForm has failed to keep up with anti-hacking technology and MANY sites RoboForm fails to work properly:

Fails to find userid fields and fill them in - if the name of field has changed
Makes it almost impossible to fix a userid or password entry that has changed the name on the form to be able to fill in userid and password
Fails to update userid/passwords when changed if anti-hacking measures put in place by website most of the time (2 pages used for userid and password…forget RoboForm filling these in correctly)
Fails to sync userid and password across Windows and IOS so they will work for logging onto website
Does not offer a live person to talk to about all the bugs this product has…if you are disabled or have difficulty typing you will hav VERY HARD TIME GETTING GOOD SUPPORT, if you can get any support

by Cmmx

I've been using RoboForm for years and it works well overall, but lacks in one area. More-and-more, the auto login feature doesn't work because web login screens no longer accept RoboForm's autofill function for login credentials. They have asked me to provide examples of this, which I will compile fort them.

RoboForm also needs a convenient switch for enabling/disabling Chrome's password save feature. Right now, the user must go into Chrome's password management feature, disable RoboForm password management, save user credentials in Chrome, then go into Chrome extensions and re-enable RoboForm. That's a lot of steps for something that could be handled with a simple slider switch.

There are a number of sites that require credentials where security is of minimal concern. Saving these directly in Chrome is much more convenient. There are other conditions where RoboForm constantly prompts to save the same credentials while moving between pages. It would be very nice to switch this off.

by Kr0404

Disappointed with the most recent 8.5.3 which apparently you state supports Face ID. I tried in settings to use FaceID and every time it goes back to master password as the unlock option under security option of Settings. Previous version used to work well for FaceID though! This one is useless! You guys better fix it or else I’m going elsewhere. I’m a long time user!

Update as on 1/1/18- a new update was just made available 8.5.4 and it says it fixes the aforesaid issue. Tried and it seems to work for now. Updating my ratings to 4-Star. Hope it continues to work and they provide the same level of listening to customer reviews and timely updates.

by John D 3

I’ve been using this program for over a decade, and have considered switching to a competitor several times because RoboForm did not always have the most competitive feature set.

However, they continue to improve the program, and now offer most of the things I care about, such as two-factor authentication, emergency access in the event something happens to me, text encryption, selective password sharing, etc, so I remain a satisfied customer.

One of my biggest complaints used to be that you could not export the login credentials to an Excel file, which made it time-consuming to switch to a competitive program. This almost caused me to switch (more than once) before I put even more effort and data into RoboForm. Ironically, now that they have that feature, I have no reason not to continue to use RoboForm because I know that I could switch easily in the future if I so chose. And, knowing that RoboForm is also aware of this makes me feel confident that they will continue to be competitive with other platforms.

by FXM-1

I have been using RoboForm for over twelve years. It’s a great program. The latest app version (9.1.2) has yet to address the Face ID log in. There are a few persistent bugs on the desktop version too (the resize bar between the password list and actual password info screen does not “slide” unless the window is resized). Regardless of these minor issues, RoboFormPasswordManager itself is very useful and I recommend it to friends all of the time (I have my entire family using it).

I use it along with keychain for cross platform use.

by Tlc Tlc

I have used Roboform for over 8 years and it has always met my expectations until recently. If you have multiple monitors using different dpi settings, it opens a dialog box so big that you will need to close your windows and then it opens it again. It has become completely unusable. Resizing the box has no affect on its size the next time it opens. I suggest that you just use the free password managers included in your browsers.

When I opened a ticket with this problem, their response was “working as designed”. Of course it is a terrible design and should be considered a software defect.

by JinChicago

GREAT. Get it use it.
My PC Windows and
iPhone(s) and
iPad and
IPod
All automatically repaired and
recovered all my passwords
and all other pieces.
It just took the software to update itself,
the restore from the secure encrypted web site

If you try Siber Systems nothing else will come close to power and security of Siber Systems.

I’ve had RoboForm since 1980’s
I’ve depended on Siber Systems

Today I got locked out of my account.
Everything on PC & multiple iDevices dead.
The install on Windows 10 destroyed everything everywhere.

The magic and great design for encrypted vault both in their cloud and your device WORKS. It may time to sync again but your life line links and more will be restored.

The install on Windows 10 destroyed everything everywhere. Siber ROBOFORM recovered by itself when PCs and iDevices were resting :@).

Repeated for emphasis.
This works.
Logins are auto
Notes can be saved

I’ve had RoboForm since 1980’s
I’ve depended on Siber Systems

Review updated. My fat fingers lost the end result of success program did all by itself.

App Store keeps restoring an obsolete post written before install completed

IT WORKS 1980’s start, end nowhere in site.
===========================
Disregard anything after this line.

by 2BZ2Ranch

With the recent hacks over the years of various websites it is critical to change passwords frequently and keep them complex and unique to any particular site. Roboform can easily do that as often as you want on most websites. Unfortunately, some of the newer websites, particularly those of financial, banking, and healthcare sites are designing their sites in a way inhibiting sign-in apps from functioning perfectly. Otherwise, Roboform works fine for the plethora of those other sites I need to manage passwords.

From 1 yr ago; It now crashes immediately when launching any account login. I'm deleting and restoring the previous version.

by CrispyBiskit

I’ve been using RoboFormPasswordManager for years and will most likely continue use for years to come. Contrary to other reviews I believe this has been a very consistent tool that has never failed me.

I encourage you to only make changes that are necessary. Seems like when devs are pushed to be like “everyone else” they make changes that end up ruining the product.

My only complaint would be the difficulty I have getting help. When I log into my account to open a ticket, it shows other open tickets that were resolved long ago. Because of this, I am unable to ask for help as I have exceeded my ticket limit. I would actually prefer to speak to a living human...

by RKM 3

I’ve been using Roboform for almost 15 YEARS. It’s very well known that we should never use a native password manager or form filler that comes along with an operating system or web browser like those from Google, Microsoft or Apple products. I have tried several other password managers and not one of them even comes close to Roboform’s simplicity and functionality. I love having the ability to pull up passwords or bookmarks from sites that I haven’t used in years. Plus I can save Drivers License Numbers, Social Security Numbers, Credit Cards, Bank Accounts and any other important information right into “Safe Notes” and I KNOW that they’re securely encrypted and only I can access them...

by LawyersGunsMoney

Finally with iOS 12 third party software developers are able to integrate their products with, in my case, iPad and iPhone.
I have been a RoboForm user for years, but on the windows platform, where in my opinion it is the best.
For the past couple of years have used an iPhone and just recently bought an iPad, where under versions 10 and 11, RoboForm didn’t work well (not their fault, this was totally on Apple). With the release of iOS 12, the new version of RoboForm works and seems to work well... Browser integration, app integration, login creation... so far so great
Had one issue with a login not syncing from pc to iOS, one support ticket later fixed
Here’s hoping Rooboform or Apple doesn’t do something to screw it up

by Arcticsummer279

I’ve been using RoboForm for over 10 years and recently compared it to some of the highly rated competitors to see if I was missing anything. I looked at Lastpass, 1password, Dashlane, keypass and more. RoboForm seems to have all the features these competitors do, plus more-It’s just better at formed filling, and has a robust ability to fill passwords on desktop applications which I personally use a lot. The one common theme in the Roboform reviews is that the user interface isn’t as friendly. I just don’t agree, it’s fine, as easy to navigate as the others. The software has consistently done exactly what I needed to do around password management for years.

by CaptRobNC

I have been a faithful roboform owner for 10 years love the simplicity and function, we have over 50 pc running the program at our clients too. . RoboForm is one of the few programs that will support fingerprint authentication on a pc or Mac. However after trialing competitors software RoboForm seems a bit outdated in the interface and functions. Small example, you open RoboForm with your fingerprint it minimizes to task bar so you have to open the menu to see your accounts, and no way in the settings to open to accounts or change. If I am logging in seems I want to go to my accounts 😏.
Price for function is great and would highly recommend software for those who want a multi device password management program..