LastPass Password Manager Reviews

by Buannadik

This has been a couple weeks of trying to merely get the LastPass and Safari browser extension installed and working. To no avail. And we(support and I) tried many fixes to get 2FA turned on. Well I did all the work they suggested and that’s about all I’ve Ben doing. The final straw was my getting 4 new emails detailing how support has “disabled” each of the 2FA options. Then a final email asking me to go ahead and do the same thing again and it should work now. What?!! I have sent so many screenshot and screen recording showing all those options disabled. He claims to disable options that are needing to ENABLE!! Why didn’t support go in and enable one. I have well over a dozen email to and from support and am unwilling to go on with this. I am asking that my premium fee be credited back to me. I have removed all my data from LastPassPasswordManager. Now I have to go over each and reset new ones. Wha a daily nightmare this has been. I should have stopped when I was aske to download one of four different 3rd party apps to make a screen recording for LastPass support to review. Dont they know that that function is built into all iPhone’s ? We, or, I tried. Tired in the Rockies

by Bycrafton

Edit: Never mind, the free tier doesn't support using both desktop and mobile now - you only get one or the other, and if you want both, you need to pay $36 a year?! Use Bitwarden instead. It's essentially the same thing as lastpass, and still has a useable free tier. Beyond that though, their paid tier is only $10/year, and that's what really kills LastPass for me going forward. Lastpass could have given a reasonable price for grandfathered users, but they're clearly not willing to engage with the competition. Seems like they only care about their enterprise customers going forward, not the personal folks. I understand needing to be profitable, but this isn't the way.

Original review: Makes it a breeze to fill in login credentials and generate random passwords for each website/app - it's impossible to manage the hundreds of accounts you need these days without something like this. There's also a spot for you to store info in a secure, encrypted space, making it ideal for credit card info, bank account numbers, etc so that you can always look them up easily while still trusting that they're safe. Only complaint is that i wish that the desktop chrome extension and the apps would sync up more quickly, but there's a way in LastPassPasswordManager to manually sync with the cloud, so it's not a huge issue in practice.

by Splashofcolor

I used LastPassPasswordManager for a number of years. Despite some security incidents that posed cause for concern, I stuck with it, even after the developers restricted free accounts to using only two devices. I removed my phone and iPad Mini, but kept it on my iPad Pro and desktop computer. Those are the two devices where I most need to access my passwords, so as long as I had those, I was ok.

Unfortunately, the developers recently decided that this model wasn’t profitable enough, so another change was made, this time restricting those with free accounts can now only use this device on one platform. They thought that making a change like this in the middle of a pandemic, when many of us are down in income, would be a great idea. It now costs $36/year just to share passwords between a mobile device and computer. Yeah, no thanks. I’m out.

I found another popular free password manager that works on ALL of my devices without a subscription. And, if I should realize at some point that I need (actual) advanced features, the premium subscription is less than 1/3 the price. I switched, removed ALL of my data from the LastPass servers and deleted my account. Sorry, LastPass, but you lost me this time, for good.

by Imnbfe

It’s beyond description how bad you have screwed up this previously flawless product.

I’m a long term LastPass user of more than 10 years. LastPass had an anemic customer base when I stumbled across it long ago But it was a game changer and it worked every single time. I was not only a premium user; I had it for my business and I was always proud to recommend it to anyone that would listen. My company developed world class web sites (top 500 since 1995) so I’m not only qualified to critique software; I also have a consistent flow of inquiries regarding software and tech of all varieties ; but the enterprise internet platforms were my stomping grounds. LastPass was one of those rare gems that I could boast about when someone asked about password management. I would frequently take the liberty of installing it On the computers of my friends; family and associates on occasions where I found myself sitting at their PC; usually trying to fix whatever issues they may be having; while also tweaking it with softwares and settings that I found to be instrumental In whatever capacity they used their computer for. LastPass was a program that would get expressive “thank yous’ hand shakes ; thank you’doccasionally a

by Ronbo7511

LastPassPasswordManager itself is good, but don’t have a technical problem that doesn’t fit into one of their predetermine issues. You will NEVER get resolution. Talking to a human is not an option. There is a number that gives you three options, two of which direct you to the online website, and then immediately hangs up on you. The other does direct you to a human, who doesn’t work for LastPass, and can’t help with anything.

I started using last pass about 3 years ago, and loved it. I moved two years ago, and had to change my email address since the provider didn’t service my new neighborhood. I looked around for a way to change my login email on LastPassPasswordManager , but couldn’t figure it out. Skip forward to last week, and something happened to the password I had been using for years to access LastPass. I couldn’t reset it since it wanted to send the resetting email to my nonexistent email. I submitted a report to LastPass and got a confirmation email back (good so far). A day later I got an email from one of their Tier 1 employees asking me to answer a bunch of questions confirming my identification I assume (good so far). That was the last communication I’ve received from LastPass. My life is tied to all of the data stored in LastPassPasswordManager, and I can’t get a simple user name converted to a new email address. If you’re backed up, tell me. Tell me something! Worst customer service!

by MuggleLexi

I had to get a new phone. When I installed my backup, I had to log into all of my apps. I use LastPass to store my passwords. When I tried to log into LastPass with my master password it kept telling me to verify my identity using the LastPass Authenticator. I had never enabled this feature or downloaded the Authenticator app.

I logged into LastPass on my computer to verify, and yup, NOT enabled. I submitted a ticket to Support. A day later they responded with a link to an article on how to reset my Master Password. They never even bothered to read my submission. I don’t need to reset my Master Password, I know what it is. I respond as such...no response for two days. I submit another ticket, Support closes the second ticket as a duplicate and tells me to look at the update on my original ticket. When I go to log into the website (to look at the update on the ticket), it forces me to now reset my Master Password, and once I do, I get an “ Authenticator Failed” error message.

Their app is now junk, their Support is even worse. Most of my logins are now held hostage and I will have to one by one have these websites send me reset password links. You better believe I will be using a different password manager going forward. What terrible Customer Service.

by Dmitri/SLCA

It’s NOT OK for LastPass to suddenly switch to “one device type only” model for free users on March 16! That’s straight-up arm twisting / a form of blackmail and extortion by playing on people’s well-ingrained habits to grab some money!

Luckily, there are alternatives like BitWarden out there. The latter, for example, is free, open-source, feature-rich, and doesn’t suddenly impose stupid requirements like “one device type only” on its free users! As an ex-LastPass user, I found it to be very similar to LastPass and satisfying my needs well, and would definitely encourage all of you disgruntled LastPass free users out there to “vote with your feet”, dump LastPass, and switch to BitWarden if you’re sick and tired of this arm-twisting nonsense about to happen.

Disclaimer: I am just a satisfied ex-LastPass free, now BitWarden free, private user, and am NOT in any way, shape or form affiliated with either BitWarden or LastPass. The sole purpose of this article is to help suggest another free alternative that worked well for me to all the LastPass free users who are about to be stuck on March 16 with free-account model change, about to be imposed on all of us by LastPass.

by Jweaver1982

I installed LastPass because I remembered this was the only password organizer I had ever used on PC. When I installed LastPass on PC not only was it FREE but also came as a plug-in for Firefox. Now all of a sudden a simple task such as remembering, storing, and auto fill has a price tag on it. Apple already offers free password management with their devices so why on God’s Green Earth would any sane individual pay any price beyond $0.99 - $1.99 to remove ads for an app that does the same exact thing Apple already offers for free! So many app/game developers take something that was once free; slap there name on it, and try to charge outrageous prices for simple services. Keeping someone’s information safe shouldn’t cost. If my information is safe, then I have more money to spend to help better the economy. I just don’t get the world today. I once loved LastPass but no longer will I use a service that tries to make a buck just by slapping their name on a free service offered by the phones manufacturer. Apple offers password management. Apple offered auto fill. Apple offers encrypted storage. All the services offered by LastPass is already offered by Apple for FREE!

by Grateful4u2

Been a member since early on;I was a premium member for years, but never noticed any perks for it. Went to free version after outrageous rate increase and haven’t looked back since. What a shame! $12 felt like a donation but now with your unbelievable member fee, I no longer feel any stigma about being FREE! I still love you guys regardless; I just don’t understand why you did that. I am a senior citizen with multiple disabilities and have no source of income outside of SSI. I am extremely thankful for your indescribably helpful program and I wish I could afford your premium fee. If you change your free version, I will have to resort to some other freeware program and hope for the best. I wish all of you the best as well! UPDATE! I am quite upset with the limited free version. It does NOT automatically save my new sites or changed passwords. I have lost new passwords thinking they had been saved. Sometimes I have been shut out of new password sites because of “suspicious activity.” As when i have to save numerous changes due to LastPass ignoring them. I might have been tempted to go premium, but what kind of hope can I have that the premium is any better? Thanks but no thanks. I’ve gone back to my old method of writing them down in a book. It’s free and accurate!

by Mkepanther

Up until about 9 months ago, Last Pass has no problems opening. I could also use their quick access option, but that all changed after an update. Now I can’t use the quick access. And oftentimes (majority of the time) it takes multiple tries to open LastPassPasswordManager . I often have to shut off my phone and restart it, just to get LastPassPasswordManager to open.

The “create a new password” tool also doesn’t work besides giving me all lower case letters (no numbers or special characters...or it will give me only numbers and nothing else!). That doesn’t work for webpages requiring smart passwords with varying characters and upper/lower case, with numbers, etc. Very frustrating when I’m trying to complete a task but I just need my password, or need a new password created.

I love LastPassPasswordManager and the storage capabilities for the gazillion passwords we all need these days. But the failure to open when I need it, failure to create/suggest passwords, and also the failure to save and close a suggested password, are all super frustrating. I wish they’d fix all these problems that has been going on for nearly a year!!

by Quartz110

I like being able to store passwords and create secure passwords, and using the fingerprint feature to access the account quickly. You can also share login info you create with others in the family so you can keep accounts that family members/spouses/trusted people can all access.
However when creating a new entry on the fly, LastPassPasswordManager doesn’t work; at least on my iPhone - I haven’t tried it anywhere else.
I go to a new site, create a login - and get a password and record my new account via fast pass, copy the password, then try to save the entry in fast pass after typing in everything and without fail I get a box from LastPass that says - “Something went wrong. Try again later”. Then you have to back out of everything, go into last pass by the ‘front door’ and re-enter everything again. I lost reserved seating on tickets I was trying to get because I screwing around with lastpass trying to get my password saved.
It’s been at least 3 updates and the problem still exists for me.

by LMc FL

I’ve had LastPass for many years and recommend it to everyone. It is not only a great way to keep track of passwords, but also all those other pesky info details that need to be kept secure but that I would otherwise always be hunting for (e.g., WiFi passwords, account numbers, pictures of passports and drivers licenses, etc. etc.) one minor gripe is that, although it has gotten better in recent years, in most cases it doesn’t fill in the password seamlessly. Instead, I have to log in to LastPass, look up the password I want, and copy/paste it in. Annoying but I can manage it. My main complaint with LastPass is that there is apparently no way to turn off the identity threat alerts. These notices provide zero actual information about what they are supposedly alerting me to, and are clearly intended to prompt me to subscribe to their identity theft protection program in order to learn what just happened (if indeed anything) to prompt the alert. Even if I didn’t already have another credit monitoring service, this would make me angry enough not to reward LastPass for this transparent — but apparently legal — practice.

by Fan O' THEHOSE

I started playing with computers in about 1986. Early on, I saw so many cool possibilities. I loved it. Eventually, I made a career of it. But then, the security risks started. Everything started requiring passwords. Like so many people, I used the same password for everything. Then all the rules started. That was okay; I had about 5 passwords and just cycled through those. As risks became more sophisticated, that wasn’t enough. It got to be too much. I started feeling like half my days were spent resetting forgotten passwords. I resisted apps like these, thinking I didn’t want another app. I finally gave in and got LastPass. It has literally given me part of my life back. There are some quirks, and there’s a slight learning curve, and you need to be somewhat diligent about using it. But it pays off handsomely. I definitely recommend it, though. It saves so much time. At the end of the trial, I strongly recommend the premium subscription. It’s worth every penny.

by Amrish

Having a password manager is a no-brainer. It's incredibly stupid to reuse passwords across sites. One look at the number of hacked websites that we get each month and you would know why not to reuse passwords.

So with hundreds of websites and apps, it just makes no sense to remember so many passwords. Last pass does a fantastic job of remembering passwords for you. Not only does it remember your passwords it also helps you to generate new ones. It gives you a great deal of flexibility in choosing the type of password that you would like to use. It’s a lot more intuitive to use then most other password managers. Apple provides a password manager in the form of iCloud passwords. however, apples password manager is still basic. Last pass gives you everything that you need. What makes it even more awesome is iOS 12. The need of support for password managers and I was 12 makes it extremely easy to use a password manager with any website or application. Last pass really shines with ios12.

by Overstock.com

Way above Excellent. My wife and I have 48 bill each month and we pay all our bills online using LastPass. With so many bills paid online with different users name and password, it’s impossible to remember all of those access requirements. Before we got last past three years ago, my wife would have the username/password on pieces of paper and then she lost the papers and it takes a lot of time and effort do you get access again using on a particular site forgot password. But with LastPass, it has saved us a lot of time and effort and last pass once you put the information in, It is so easy to use. My wife and I both agree with that last pass we would have a Lotta problems accessing all of our accounts. Whoever created LastPassPasswordManager LastPass, deserve a big pat on the back and maybe big juicy steak every day with a bottle of wine. Allen & Janette Lyles

by Crentheman

**Previous 3 star review

The service that LastPassPasswordManager provided was effective and has improved the quality of my life. Getting my passwords updated were a bit frustrating, but after I got over that hump I couldn't be more happy with the results. With that being said LastPassPasswordManager needs help. I just downloaded the latest version on my iPhone X and saving a password after I generate one causes my phone to completely bug out! It'll glitch to the point where the OS is completely unresponsive for atleast half a minute, which is pretty unacceptable. All in all I trust lastpass with my passwords and I look forward to an update that further improves the experience.

**EDIT - In the recent updates I have noticed that the problem I mentioned has been fixed. Lastpass quickly reached out and asked how to replicate the bug so that they may improve LastPassPasswordManager . I have updated my review to 5 stars now that everything is running smoothly. Simplify your life and get LastPassPasswordManager

by Evolvemind

LastPass is a key element in my overall approach to making the internet usable by making secure authentication more manageable. Using the same authentication credentials safely everywhere is not yet a real technology and may never be. Using a different, complex password for each online resource that requires a password is critical for reducing account compromise opportunities. Using LastPass effectively does involve a learning curve but it is definitely worth your time and attention. I am an avid consumer of technical, scientific, academic, and other information online. I have several hundreds of accounts with internet-based information services and many other software licenses, non-internet accounts, and miscellaneous confidential information. LastPass has enabled me to get all of this data into a single, secure database I can access securely through any of my devices, whether online or offline. Using a robust , secure password manager is a no-brainer. I highly recommend LastPass.

by Your Fellow Trainer

I honestly don’t know why I didn’t start using this software sooner. Everything LastPassPasswordManager promises to do not only meets expectation, but surpasses it. Every possible security feature is available and extremely easy after you get used to it which takes minutes at most (the only thing that’ll take a while is changing all your existing passwords). After that though, it’ll be the best thing to happen to your password system. The only minor thing I would REALLY like them to include is a keyboard extension so I have to ability to fill a password from wherever I am, regardless of being either in an app or a browser. This might actually be unobtainable because I think I remember reading somewhere that Apple doesn’t allow anything but the default keyboard when entering a password. That’s why I’m giving a full five stars regardless. If I need to sign in, I just launch LastPassPasswordManager and access it from the vault which only takes a few extra seconds at worst. Definitely install this if you haven’t already.

by Ninjafrost09

My husband and I use LastPass for nearly everything. When you’re online, it’s easy to lose track of all the accounts you have to make- from bill pay, to job applications, education portals, or anything work related. If your job requires a lot of passwords to go from portal to portal or using different programs that require secure logins, LastPass will be your saving grace. My husband used LastPass primarily for his IT job, but uses it now for all accounts he makes online. Job hunting and filling out grad school applications, is much easier when you don’t have to worry about which password you used to send in your resume/CV. And when we need to share passwords for finances, we can do it securely thru LastPass. Just my thumbprint and I can see, use, share, or change my passwords, update security questions, write secure notes, or even upload pictures or recordings of things I can’t manually input. LastPass will make logging in a breeze all the time, and you will only have to remember one password.

by TamaraMom

I am really happy using LastPass. I was reluctant at first because using a new system always takes time, but it’s really easy to add passwords ti LastPass b/c any time I log into a site it asks if I want to save the password. It’s been particularly helpful in being a caregiver for my mom, who has some dementia, b/c she was changing her passwords and then forgetting what she changed them to. Now her passwords are all in LastPass and are shared with me, so if she changes her password and forgets it, I can easily access her new password through LastPass. Previously, I went through some major headaches trying to reset passwords for her when she’d also reset and forgotten her email password. This has been so much easier to deal with now that LastPass keeps track of it all. Next I’m going to get my husband to get on LastPass so that we can share our passwords with one another. That was if one of us is ever incapacitated or worse, the other will be able to handle affairs without the headache of having to go through official channels to gain access.

by Faxon

This is certainly the worst piece of popular software I have ever used. The good news. It’s better than nothing. It works correctly about 2/3 of the time. The bad news. It doesn’t work 1/3 of the time. That’s just not good enough. Especially when it always seems to fail when I’m in a hurry and need it to work. Very often it won’t recognize and store user names and passwords for new sites. Sure I can enter them manually, but I shouldn’t have to. It crashes on my browser about every other month. So I have to uninstall and reinstall. It never seems to figure out how to add an extension to the browser. That should be automatic, or at least obvious. I have to read pages of google docs. The answer seems to change every time I need to do it. This last time I had to go to the Windows store and separately download the extension. That seems crazy

Yes I realize there are a bunch of positive reviews here. I believe they go back to my first point. It’s better than nothing

My only hope is that Chrome and IOS seem to be getting better and better at saving passwords. Hopefully someday soon I won’t need LastPass anymore

by Usalegin

I’ve used LastPass for years and recommended it to many people, however I just found out that while it’s great at helping you create unique passwords for every account, I just discovered it has this one HUGE flaw.
I discovered through a monitoring service that one of my passwords was being sold on the dark web. I know the password and the email address, but not the website associated with the password. Now, because I used LastPass to automatically update all my passwords, every account has a unique password. Which means I have hundreds. How do I discover which account was compromised?
Answer: Export all passwords to an unsecured CSV file (but only those not in shared folders) and download the unsecured file to my computer, search for the password, then delete the file. Or, if your passwords are shared with your spouse, edit each one in LastPass individually till you discover the right account. Which will probably take somewhere between a few hours and a few days depending on when you find it.
It’s all good if a firm delivers tools to auto-create unique passwords, but only if they also solve for finding them after.

by Mountain 10000 Ft

I am not a technical person, so I might be missing some features and if I am maybe last pass can answer them.

On the laptop it works really great. I go to any site from eith Crome or Safari to log in and it takes me to LastPass and asks me to log in there which is very easy. Then I log in from that site. Pretty simple with the caveat below.

On my iPad or I phone it is harder. It try to log in from Safari. Then I have to go to Last Pass and log in there and launch from there. Often it does not launch so I have to get the password and go back to the Safari log in. If it is a long complex password, especially one they generate, it can be very difficult to rememer. Maybe it can be copied and pasted...but still awkward to go back and forth.

Then with respect to both of above. Sometimes you are take to a site indirectly. When that happens user name and password do not fill at all. Another reason to avoid their complicated passwords.

Some sites don’t seem to all auto fill of ID and passwords at all.

Sometime when you go to a new site it does not ask for the information for future use.

I don’t like the bright red background.

So I have criticized a lot. Why 4stars. 1. It is a great place to securely stor all password even though sometimes you have to do it manually. 2. Everything I said above is prefaced with “sometimes”. Most of the time it is really great.

by Edawg83

I have been a LastPass user since 2014. I can’t believe it has been 5 years, but what an indispensable tool it is! With all of the businesses and accounts that I have, it would have been almost impossible to keep my online information secure. There are too many passwords to remember and too much information to keep in your head. What I love about LastPass is that it makes your security of your information to the highest standards while making it as easy to browse the Internet. With the added integration on my iPhone and fingerprint recognition, it is easier and more secure to navigate my content on a phone that it is on my laptop or desktop computer. If you don’t have a password manager, you are living in the Stone Age. If you aren’t using LastPass, you aren’t in the fast lane. Take the plunge if you haven’t already. It will change your life!

by Anaknipedro

I’ve long been a fan of LastPass. I find it indispensable now. My whole digital life is more secure because LastPass enables me to easily have unique, complex passwords for every site and service. For years I gave this 4 stars because the built in browser gave it a 17+ rating. This created a loophole for parental control software so I couldn’t safely use it with my whole family. Now that the native browser is supported and the built in browser is gone, I’m so happy. Thank you for listening! Improvements still need to be made though. Sometimes the LastPass plugin doesn’t recognize the site or app you are trying to log into. I also wish it would offer to save a new password when using the plugin but I suspect this might be a limitation of the Apple API. Keep up the good work! Please continue to stay ahead of the hackers by following the best security practices you can. Thank you!

by JL1024

I’ve been using LastPass for years now. I can’t believe I’m just now writing a review. It is the best app for remembering passwords. Easy to use, well organized, and provides several useful features. Such as AutoFill, search within LastPassPasswordManager , and secure notes. I very much appreciate being able to sign in with Touch ID. Very useful when I’m in a rush and don’t have time to type some ginormous password just to access the rest of them. I also love how LastPassPasswordManager works beautifully without having to have some type of premium membership. This was my issue before I switched to LastPass. Everything required a membership to access the other 85% of LastPassPasswordManager . While LastPass does offer a Premium membership, they at least allow you to enjoy using most of LastPassPasswordManager ’s features and benefits. I will forever be a user of LastPass. I very highly recommend them!

by Gammantria1

My husband introduced me to LastPass when he and I transition more into online shopping and banking. He would ask my password, I wouldn’t remember, we’d have to wait for the reminder email. It was not going well. It took me a while, but I got into the habit, whenever I create a password, big or small it goes into lastPass. Then came the kids, or really, the kids got bigger. They started getting emails, accounts for lessons, collaborative teams, discussion boards, iTunes and on and on. House rule, if you have an account, the password is in lastPass.
There is also the amazing notes section. We have a note with all our insurance information, everyone’s SSN, passports, and drivers license (our oldest just turned 16 and husband doesn’t have to call me for me to get son’s ID to give to him, when he is in the phone with insurance). It’s all in lastPass!