Contact RoboForm Password Manager Support

There is NO WAY to print your password list to your printer from your iPhone!! Unless you have it also installed on your computer. But if you have it installed on your computer and your iPhone and want to sync them you have to buy their subscription! This used to be a free, I repeat free program but like all others they could not leave that alone. Another horrible thing is if you update your app to version 8, which they try to trick you into doing, from whatever version before 8 that you had you can NEVER, I repeat NEVER, I repeat NEVER go back to your older version! Very, very disappointing!! There also is no way of finding your login data on your phone if you were to want to save it elsewhere. Do not use this app unless you care to pay their price and sync it with other devices so that you can have a printed hard copy of your logins and data! Unless, of course, you don’t mind re-entering everything you have into another app that is not going to trick you into buying it! Just another app that used to be good turned completely bed!

I had very significant problems with this app. These problems resulted in about twenty requests for technical assistance and ultimately two long phone calls with RoboForm support staff. Many, many hours were wasted trying to get this app up and running. For example, I must have spent at least one half hour, with a staff person on the phone, trying to get it to work on FB. We finally gave up and I was given a refund. I was told that this app is more complex to operate on mobile devices such as my iPad Air. I was also told that the problem was with a particular website. I appreciated the assistance but I think the real problem was pairing the app to a mobile device. If you have a lot of technical knowledge this might work for you. And maybe it is easier with a desktop or a laptop. Nonetheless, my experience was a nightmare.

I’ve had this app on my laptop and phone for years and have been just ok with the functionality. It has gotten progressively worse over that time. Now in the laptop It never records the password for any login so I have to add new passwords manually and use it like a piece of paper, looking up passwords and pasting them into site login pages. On the phone it can not login to any site in the list and it won’t allow manually looking up a password in the app so I can login outside of the app. Contacted support and they only tell me to reinstall the program- even though I did that before contacting them for support. This is not a new thing, just one that I’m fed up with. Since I can’t use it on the phone and have to use my laptop to get the password to login to a site or service on my phone there is no benefit to using this app.