Keeper Password Manager Reviews

by Golden3652

I have been using KeeperPasswordManager for about a year and have over 100 login, passwords and notes for numerous business and personal accounts. I just bought an iPhone X and for some reason it’s asking me to log in for every app on my phone. I tried to log in to KeeperPasswordManager using my email and password and I can’t get in. Worse, after 4 tries, I get a message that all my data has been erased. There is literally no way to reset your password, and there should be a way with security questions, etc. Now all my login and passwords are lost and I’ve spent a lot considerable time putting all of this in from various written sources. Customer service is of no help at all, saying basically “too bad”. UPDATE: after 20 email exchanges, customer service says “we can’t do anything for you” and maintains that because I purchased a new iPhone that my data has been wiped. They can’t retrieve it, can’t even locate my correct email address in their system. READ ALL THE REVIEWS. KeeperPasswordManager, PAID OR FREE, WILL SOMEHOW LOSE YOUR DATA! If you change devices, lose or destroy your phone, your data is history. Twenty emails and they’re still asking me “do you have another email account?”

by Analogkid299

I got Keeper many years ago (probably near to when they first launched). It was cool, simple and free and exactly what I wanted. Over the years, it has become more complex and not so “free”. Every time I log on to retrieve one of my few (20ish) passwords, I am bombarded with in app purchase pop-ups asking me to upgrade to some BS service I don’t need (some cloud based back-up subscription) that is way to costly for the 20 or so passwords that I have. If I click “no” KeeperPasswordManager is timed almost exactly for an additional pop-up to “reappear” milliseconds later, when I attempt to select my chosen password, with the “purchase” button being “conveniently” located under my fingers path. (Good one Keeper makers! 😏) Moreover, many of the simple edit features, including deleting an entry, are unavailable unless you subscribe to their premium back-up service. In any event, there are many other “cool, simple and free” password management apps out there and I’ve had enough of Keeper and their BS “hard sell” in app pop-ups! So I’m done with them and leaving this review. It was nice for awhile Keeper, but you are no longer a “keeper” for me! Delete!!

by Jills4kids

Delete delete. I’ve had this subscription for years and so have family members. I have never ever once logged in anywhere except from my phone and it has never been physically compromised from my phone. I do not have my password for KeeperPasswordManager written anywhere. Nowhere. Hackers got into my Keeper app on a Saturday morning. That’s when I realized that Keeper has no weekend support. International hackers had 22 pages of my data for over 48 hours before I could speak to anyone. Emails were useless as well. Hackers had control of my email and any attempt at getting back into KeeperPasswordManager was rooted to them. I was totally helpless. It has been 3 days 8-10 hours a day of a complete and total identity theft nightmare that has involved hacker demands for money to stop the madness. They can all eat you know what, including Keeper. The first rep I spoke with was condescending and terribly rude before a nice guy helped but he felt terrible for my loss. Well it’s been pure hell. Feeling terrible for me does absolutely nothing. Everyone I know who has this has deleted their subscription as well. I wouldn’t wish this on my worst worst enemy. Except the damned hackers. Please please don’t be me. Find another way to store your passwords. This is NOT it. You don’t want this disaster in your life.

by TooFastForITunes

KeeperPasswordManager presents a great way to manage your passwords, but with one notable exception. Your expiration date may be reset by keeper to a day in the past at any time and without any notice. Last week, my account had an expiration date in 2022. This morning, I woke up to find out that my expiration date has been moved to 2019. I contacted their technical support department, which was able to resolve the issue within 15 minutes, but was not able to explain why my expiration date suddenly moved to a time in the past. Fortunately I had a good Internet connection and was able to delete and reinstall KeeperPasswordManager on my phone, but if the Internet had not been readily available, I would’ve had no access to any of my accounts without having to reset each and every password.

It’s also important to note that KeeperPasswordManager appears to have a major bug, in that it will not retain any new records that are created on a mobile device. You must use the web vault in order to create new records. If you are in an app, use keeper to create a new record, and save that record, it doesn’t actually save and you can’t even use it in KeeperPasswordManager in which you just created the record.

by CNY Business Owner

I have been a customer for 4 years but when it came time to renew the sales person lied to me and told me I needed to buy a storage plan for $500 but come to find out I only used 1% of the normal plan. Then I spent another $1000 on top of that for what I thought was a 2 year plan. Come to find out the sales person only put me down for 1 year. This company has high pressure sales people that lie and only care about the sale. They lured me in and waited till I heavily relied on the service and then over charged big time leaving me at their mercy. I am a small business with only 9 employees and yet they ripped me off. This is not free or even low cost. My cost was $1500 for 1 year. Don’t let them get you! This kind of software is all about trust but after they know you can’t operate without them, they then take advantage of you. I should have known that when a company has such turn over and you find out that no employees there last more than a month that something is wrong. So if you are thinking about using this service be prepared to send $1500 per year or else lose all your info. Run! Do not buy. Also, there is nothing special about this service.

by King Vista

I am enjoying peace mind. KeeperPasswordManager really provides a good secure service , if you are like me, and the majority of your purchasing and socializing require security. I think it’s overpriced for what they offer as standard, a way OP, if you add the data features listed below. Otherwise, KeeperPasswordManager has done a great job helping me to securely store password and website info. using a multi-level password encrypted platform. This part of the service is very good; just overpriced.

I would have given KeeperPasswordManager. 5-stars, however, I am a little disappointed that you have to pay additional fees in order to access the data (documents, video, photo) feature of KeeperPasswordManager . I feel these features should be standard otherwise all you are paying for is password security. It’s still a great app. but they are just a little too money hungry. As soon as it’s time to renew my membership I will be looking for an app that will promise this type of security but will include “DATA (media-video & photo, docs, file, & folder) ENCRYPTION” as standard features. Now, that type of security would be worth the value.

by Great, Free App

I rely on KeeperPasswordManager a lot, maybe too much. I use it to store ALL my passwords and I like the fact that I can organize into folders. I’ve got folders for banking, travel, shopping, medical, and more. My only concern was the fact that recently KeeperPasswordManager wasn’t working, it wouldn’t open so I couldn’t retrieve any of my user ids or passwords. I tried all sorts of resets with the phone and KeeperPasswordManager but nothing worked. I couldn’t reach anyone that actually helped for about 3 or 4 days. They had to reset my account on their end and they provided no explanation as to what happened. I was very concerned that I was going to lose everything and start all over resetting passwords everywhere; it was a nightmare. When I finally did get someone to reset my account they were non-apologetic and very nonchalant, I did not feel comfortable that my information was safe and secure or that this wouldn’t happen again. Again, they did not provide an explanation for why this may have happened and this is a service (app) that I pay for annually. And, I e been a customer for a few years. Anyway, I am sticking with them for now, but, I’ll be looking for something else.

by Mostwaze

I have been trying this out as an alternative to 1PW. It’s fast in execution BUT it has several annoying features. I keep getting notices that KeeperPasswordManager needs refreshing, to log out then log back in. Also, the face recognition works some of the time, not others. When I ask for help they send article references, just what I want to spend the day reading AFTER paying for the the upgrade service, I think! I’m having a hard time trusting the whole entity and wouldn’t be surprised to see additional billing AFTER some time in the future. They are sneaky. Their website does everything possible to avoid customer contact - infuriating, especially when you’re moving from one device to another and you need resolution NOW. Lastly, their ongoing solicitations in KeeperPasswordManager to upgrade is too much, especially after having been tricked into spending an additional $10 early on, in a cryptic manner to get more storage, implying to make KeeperPasswordManager function properly???

by Windycitycraig

I called the Keeper team today, and the representative I spoke to was very professional and concerned. She was a pleasure to speak with. The problem is a certain audit feature that we like being removed from the family plan. I sent a request to have it added back. We have been using Keeper for a longtime now and are very happy with it. We love the new Fill feature and more. Keeping all computers and devices secure is so important. Making it easier on many devices is paramount. Especially for people that aren’t very technical. I’m a very technical artistic person that is always thinking about improving devices and more. Think about family with children and having a way to audit weak passwords easily especially today with so many passwords. This will help so a bully or predator can’t guess an easy password cause all kind of mayhem for the family. Password security is so important now with so many online accounts and services on various devices. Some still use silly passwords. Biometric systems, secure keys, encrypted storage, and more will improve over time. I hope more ideas come to fruition and companies speed up deployment. Sorry for the long post and I could add so much more, but I will stop.🤪 Always Thinking🧐🤓😀

by Syu025

KeeperPasswordManager keeps sending me notifications that like says that I should go back it up or my “free trial” is about to end. It got really annoying and first of all, I never knew about a free trial because it never told me about it when I first created my account. It always said I was unprotected when I said no to unlimited and keep asking me to buy it every time I go in KeeperPasswordManager . Since I also seen other reviews that explains how they lost their stuff, I started writing down my passwords instead of using Keeper. I must say I still use Keeper for it’s create a password function. Now on to the good parts of KeeperPasswordManager , it’s easy to use. It allows it to generate a random password. It copies it to your board when you press on your created password and disappears after while (same goes with your login) and I find that pretty neat. Of course if you really want to try KeeperPasswordManager, look at the reviews and decide for yourself. Nothing bad has happened to me yet but I don’t trust it. Take that to account. I gave this 4 stars because I still like KeeperPasswordManager but I find it untrustworthy and I really hate the constant advertising for their unlimited plan.

by Tedlypong

Great product, and I’m totally still using it. Seems like the cleanest and safest product out there for password storage. My one complaint is that there is a bug on the iPhone mobile app with using MFA (to require a second factor other than password in order to view vault and account details). If you launch the Keeper app, you’ll get prompted for a second factor. If you hit cancel, you get an error pop up indicating that two factor is required. But at that point, if you double click the home button on your phone, browse to any other open app on your phone, then double click again and browse back to the Keeper app, you will be allowed to see the vault passwords and account details without ever entering that second factor. I opened a ticket with Keeper several months back and was advised that this would be fixed in later releases. But no fix yet. The likelihood of being exploited is small I guess, but for a security-focused software company, the bug is a little disheartening.

by Dennis Boone

I switched from using RoboForm for many years to Keeper just a few months ago. I must say it is much easier to make changes to all my passwords and sensitive personal information from anywhere, whether I’m on a desktop or mobile device. I especially like the share feature that is in the family version of KeeperPasswordManager because it let’s me share important login information with my wife so she access key information in an emergency or when I’m not available. And it is so easy and intuitive to use. The only thing wish for in KeeperPasswordManager is that it would automatically open with drop-down menus in the desktop browser the way that RoboForm did. I don’t like having to enter a Master Password every time I start the browser and click on the Keeper icon. There should be a way for the user to turn on and off the Master Password requirement as needed when working with the desktop app. Other than that Keeper got right overall, so I give it 4 stars.

by EDollyO

I’ve tried several password vaults and Keeper is head and shoulders above them. Not only does it store and retrieve encrypted 20-character random passwords and user ids but it retrieves them and applies them to the login page according to the web site you are viewing. For me, the best part of Keeper is it’s family plan. It is possible to share my passwords with my wife and child. In this manner, they get to use passwords that I’ve given them permission to, or create their own and we’ll never lose access to our data or be hacked because our passwords were too weak. Last, I use Keeper as a family resource in case I die. With a special Keeper feature, upon my death or disability, I can allow access to all my passwords and documents. I even store a copy of my will there. There is nothing on the market like Keeper - I give it five stars.

by Dchiapello

A year ago I would have said the customer support leaves much to be desired, but it has improved significantly in the interim. I do have to say, though, that there never was a problem of badly trained or unhelpful customer service people. Answers and problem solving were always delivered with clarity and confidence. The problem was more a matter of the interface, and there still is room for some technical fixes there. For instance, you may find yourself in a chat format but have trouble finding again it if you leave it for a second. Back and forth via email works fairly good, but delays inherent in that can be a little unnerving. I once waited for an email reply, only to chance upon the earlier chat screen, where the rep was replying to me! I generally prefer telephone support, it’s more reassuring I find, but I’m adjusting to this. And like I said, the reps are informed and competent.
KeeperPasswordManager itself has been a life-saver, and it functions well. Problems have cropped up once or twice after updates, but I am suspecting that’s due to apparently limitations of the Safari browser.

by Jerry Ruth Plum

I am not educated in the world of any of this technology and yet The Keeper is so very easy for me to do basic things. I am almost 75 years old and all of this is so new to me. I never had to worry about my personal information being stolen and people trying to rob me and use my information to buy things and ruining my life. A lot of these people are over seas and have never been in the US , just try and ruin me, steal from me and take everything they can. This application helps keep my information safe.
I am so grateful for this application and I know you will be too.
I was an Emergency Room and Trauma nurse for 39 years and Deputy Sheriff in the Orange County Mounted Unit.
I know a little of life but nothing like it is now. I pray to God for his protection for me and my family. They all will have this application for their safety and security.

by MV COMBIE

What’s scarier than losing years work and 100’s of passwords? Just about nothing! I recently experienced a really convoluted issue and got a bit panicked. My Face ID no longer worked, I forgot my master ID, and the email I originally set up my account in was no longer active. Any one of these things would have been a huge issue and from experience (that most of us have had) on other applications - I really thought I was going to be out of luck. In chat I explained the issue and customer service immediately understood the issue and immediately walked me through a resolution step by step. Every step was simple, and every step flawlessly worked the first time. I was up and running on all my devices in a matter of minutes. I was totally impressed! Can’t say enough positive things about their customer service- get this.

by Saltydog 13

I have been using this Keeper app for over a year and have found it to be fantastic. Maybe almost too secure. I recently went from iPhone 7+ to XSMax and was unable to access KeeperPasswordManager (along with many other apps) as it went from thumb pint to facial recognition. Silly me did not think to go in and retrieve my access information prior to switching phones so when I got new phone, I could not remember my password or security question answer. After numerous unsuccessful attempts I contacted the developer who informed that without the security question answer, there was not much they could do except erase data and start over.
This is not a issue with KeeperPasswordManager but rather on me for not thinking ahead. The developer has moved my subscription and I am back to using KeeperPasswordManager again. It really is a great app!! Just heed my advice, if you are upgrading phones, make sure to know your Keeper password and security answer so you can keep all your secure info.

by Melissa_G1

I’ve been using Keeper for years and it only gets better with time. I started with the free version (one device) and quickly bought the Unlimited plan. KeeperPasswordManager is easy to use online, through the Google Chrome plug-in, iPhone app and now with iOS 12, I no longer need to use Apple Keychain to save any passwords. With the update, it allows me to sign into sites and apps using my Keeper app. This truly is a one-stop-shop, as it allows me to organize my passwords for work, personal, family, etc into their own folders (as I like to do), I can save important documents and images and also search across KeeperPasswordManager so that I don’t have to remember which folder items are stored in. I do like to keep my items stored in folders so that I can easily see websites or apps that I am using for work vs personal, this allows me to determine sites/apps that I might want to unsubscribe from or update passwords regularly. I recommend KeeperPasswordManager to family, friends, colleagues and clients.

by Fcarr4366

I’d like to say that I had trouble with my tablet today with Keith through security it was very frustrating very confusing to me I did try their online help which was not too helpful but once I got a hold of an operator or emailed them my situation they were probably emailed me back and I got to say fantastic customer service in this day and age it’s extremely rare to find any good customer service let alone somebody can explain something easily, not only did keeper repAssist me they also assist me in plain English and which that I can understand and I was able to finish my task as I need to chill I think you very much keeperFor the excellent customer service I will definitely recommend this to somebody else I am old school customer service means a lot to me this day and age customer service means nothing to people and they show exactly as that as a company but this company did the opposite they actually went back 50 years and gave me the most wonderful customer service I’ve ever had in many many years thank you very much for your support

by BadAppleCT

I absolutely love KeeperPasswordManager. Originally I used the same password for just about everything so I could remember it. Now not only can I make unique and more secure passwords, I don’t have to remember them. Keeper also tells me strength of the password and makes it easier with all the new rules of lower case, upper case, a number and a symbol. Keeper can also automatically generate passwords. Keeper also alerts if a password has been breached so it can be immediately changed.

The full version of Keeper allows for private storage of items that you would NOT want in your camera roll for example copies of driver’s license, passport etc. These photos can be saved in keeper without being accessible with other photos. This is also true of personal documents such as a copy of a car registration or paystubs. I have used Keeper for years and I recommend it to everyone that I know. I literally use it everyday.

by ArcAngel3031

Warning to all who try the free app for keeper! I have had KeeperPasswordManager free for over five years. Recently the new update erased all my files and left me with a prompt to pay since the year free trial was over. Are you freaking kidding me?! By that note my "free trial" had already been over YEARS AGO but with out any warning they erased all my files and want money from me now! You have GOT TO BE JOKING! I bet if I had payed the extortion money my files would magically reappear! They erased passwords that I stored no where else! Information that I stored no where else because I wanted it stored on my device only! So if you don't pay be warned... your information will be erased from your phone or iPad! Companies like this are a serious problem! I can't believe I even suggested KeeperPasswordManager to people! I can tell you this.. all of my friends that I had told this was a good app will all be getting informed of this! Don't get KeeperPasswordManager unless your willing to shovel out $60 bucks a year! Also the fake review up on the top of reviews... there is no number to customer service you just get auto generated emails saying customer support will get back to you or you can try the live customer chat from 3am to 7pm but no way to access it on their website. Total trash is what KeeperPasswordManager is... so be warned!

by Nicole.Phlly.19107

This is a good app but they hold you hostage and steal your money. I’ve been using Keeper for approximately 7 years and I was forced to upgrade to the paid version because my free trial expired and I could not access any of my passwords which I only stored in Keeper. Every time I login, I get warnings that I may not be secure and I should upgrade to a more secure version...really? I’m not paying enough money already? You must be a pretty sucky app developer if you cannot make your paid app secure enough. Loser.

In the meantime, my husband has been using the free app for years, he’s never been forced to upgrade (haha, Keeper). I got a warning a few weeks ago that I was due to renew my yearly membership and I cancelled it so that it would not renew. Coincidentally, my credit card was comprised a few days ago (unrelated to any of this) but I had to cancel my card and did not link it to my Apple account yet. Wouldn’t you know, I got a message that Keeper still tried to charge my card and sent me a message that they were unable to renew my subscription despite the fact that I cancelled it!!! I’m sure I would have had to battle with them to get my money back. Stick it up your Keep-hole, Keeper! I would not use your app again unless you paid me.

by BM-ATX

I’ve been using keeper for about 4 years now. I started out slow with just syncing across my iPad and iPhone but didn’t fully buy into keeping all of my info on keeper. Since I’ve had my information compromised using the seemingly convenient password saver on Google and iCloud Keychain, I have now full migrated over. Updating my password source for keeper in the settings on my iPhone has made the integration a breeze! Can easily change my information on the fly without flipping back and forth between the keeper app and safari or chrome. I have had the opportunity to work with several other apps like Mcafee True Key and Keeper is far easier and more inclusive with features like a family plan. Great customer service as well. I’d recommend dealing directly with keeper as they run promos that you will never see on KeeperPasswordManager Store. Not that this is unique to keeper, I do this with all my apps once I decide to stay with them.

by Slum9000

I've been using Keeper for over 8 years to organize & secure management of logins, pwords, & files. It has a simple interface & it's easy to use. Don't let that fool you, as behind the scenes it's powerful & has numerous features.
Keeper automatically syncs your data to registered devices & backs it up automatically. Which makes it simple to access the same up to date info on your all devices. Their security is strong & all data is encrypted at rest & in transit. They've added more security features over the years, including 2FA. Using stronger 2FA FIDO keys is also available. Adding folders & records is simple, & with a recent update 'Keeper Fill' is available for IOS, which works just like IOS's keychain. Great feature! They've never been hacked to my knowledge, like 'LastPass' has & are routinely audited by a compliant third party. I would be lost without Keeper & in todays world, you can't slack on strong user name/pword security.

by B Liberty

A person needs so many passwords in today's fast moving society. Whether KeeperPasswordManager be for work, home, entertainment,social, shopping or for some other reason, Keeper can save your password and other information on your phone and computer using encryption to protect the data.

Since a person most likely has their phone with them, it is the best choice for keeping these protected passwords, especially if you travel a lot. It's also easy to use. We recommend it to all our clients so when we work with them we can get more accomplished if we need them to log into one of their websites for data. It's also safer than keeping the passwords at home on a piece of paper or in the notes section of your phone.

If by chance you do not have your phone, you can still access your data if you know the primary password from anyone's computer.