Zipcar: cars on-demand Reviews

by Fxgkisfvhfcdsuh

Several times have I made my reservation and paid only to show up and find out my reservation can’t be fulfilled. You call the "24/7" line and wait 10-15mins only to be told, and i quote; "Oh, that this app was reported with having a dead battery." Or “We don’t know where the car is.” Why advertise a car as being available knowing very well the car battery is dead or that the company itself doesn’t know WHERE THE CAR IS? Can’t this company text/email/call me if there is a problem with a service I’m paying for? They don’t bother taking out the cars from the available list to an unavailable roster, they make YOU find out. After all that, I can’t get a simple call Informing me and other customers that my reservation for that day can’t be fulfilled? This service doesn’t award it’s costumers, no “loyalty points” and you are expected to fill the gas(free), make sure car is clean for next driver, and don’t forget you are driving a car with an advertising sticker, not really “cool” to the young crowd. This service is suppose to be reliable, fast and cheap but it’s everything but....they just say they are sorry, refund your money and hang up, you waste your time, can’t make your appointments and are stuck trying to figure out what to do next.

by MsMissyc

Where to begin…
My most recent trip was in a vehicle with a front slashed tire and two rear bald tires. Last year in May, a car with a damaged battery died in my parents driveway and had to be towed away (Happy Mother’s Day Mom). The person who responded deemed the battery to have been tampered with. In the intervening months, I have driven cars that reeked of marajuana smoke, cigarette smoke and littered with trash. I rented a nice SUV to go to a friends wedding a year prior and it smelled like pot and the back seat was coated with a Vaseline or jelly-like substance. Gross. Many times vehicles have been low on fuel (given the other huge problems I have started to overlook this). The worst part is that when there is a problem, you are put on hold for a ridiculously long time and eventually connected with a person with an accent so thick, he or she is often unintelligible. I am often told that I will receive “credits” for these inconveniences but they never appear on my account. Purchasing a car is out of my budget, but my experience has been so bad with this app that I am considering it. I would rather spend more money and know that I am driving a safe vehicle and not be (greatly) inconvenienced. this app has become an awful experience.

by Reillin

Late start- bc Gas card was not working even at cashier -she said declined. So late start bc on the phone waiting for customer service - phone call ended at 10:40pm , even though I arrived at gas station at 10:10 it was suppose to be a 10am start of trip originally picking up car at 10:03am..... frustrated. Ended up using my own money $25. I would like a refund. Car would not unlock for 30 minutes - in middle of my trip,even through app sensor was dis functional :(((( and customer service rep tried to unlock it for me through guided steps over phone. I still need a refund for last week’s last minute cancellation from zip car, at the start of my scheduled time an email was sent that it was unavailable @ the exact start time of my trip , when I attempted to pick up the reserved car. Customer service says my refund will happen at the 3-5 business day mark. But I don’t see any hard copy validation for my credit $35 from last weeks cancellation, so I am guessing it should apply for today’s trip, but the zip car app should say that??? It doesn’t indicate my credit for let week, nor my refund for today’s trouble with the non working gas card??? Please confirm my concerns and refunds.

by Diogenes

Albeit I can log into the main site, verify my account info AND receive follow up emails from my registered email address and oh yes they did accept payment but I am still unable to activate my Zipcard ( which by the way when I received same an activation notice was not noted in the correspondence; I was checking the site as to a pickup question for an upcoming rental when I saw FAQ in re activating your Zipcard. But alas, the activation system stated I was not a registered account holder - As a result Ihad to cancel my proposed rental albeit customer service said it should be ok just to use Zipcar but when pressed agreed not having the card could be an issue especially if my location had no cell service (ie: underground parking garage )

Despite multiple phone calls 6 email exchanges w/ promises we reworking on it I am still unable to activate my Zipcard: note calling customer support for assistance is futile - It’s either I am escalating this to a supervisor and / or “Oh, it usually takes 3-5 days to resolve the issue - I received emails stating issue was resolved ( it wasn’t) which unfortunately presumably has started a new 3-5 day resolution cycle -

On a positive note Customer service gave me a $25 credit but it doesn’t do any good if I can’t rent a car

by Idpkjgn

Had an extremely poor customer experience. I would advise everyone to double click on what they mean by seamless support with roadside issues and not needing to pay for any problems with the vehicle.
So my story is that the car wouldn’t start, battery was dead. I called support to fix this. Took close to 1.5h just to figure out the ETA for the help. All the while, I am just sitting in the car wasting time. I was told that if I left the car for them to figure this out, the car would be towed at my expense + I would be charged abandoning fee even though it’s not my fault that the car isn’t working. So I had to wait for a total of 3 hours in a battery dead car on a weekday counting my fingers again / again. Needless to say it was a disastrous day at work.
Their late return policy is another thing to double click on. Although I understand the fees are in place to ensure people are not always late, how about returning some of that back when I return the car early. That seems fair especially when the late fees are in excess of a 100$ for an hour.
Might as well make sense to go to a traditional car rental company if you have to go through this kind of support.

by Kyle Dicus

I’ve only been a member with you guys for less than a month and have spent roughly $1200 renting your vehicles! I want to express how much i regret not using a different service than this app! Every time I’ve been in one they have been extremely dirty with debris, smoke odor, and trash ! Not to mention a couple of them have even had service due lights on! One being “transmission error”? You need to come up with some way or incentive to make other this app users return the vehicles clean! I took my little spare time and money that I have YET AGAIN as I have done with each of your cars I’ve rented and made sure to clean up debris, wipe it down with armor all, vacuum them, and cleaned the windows but I’m not going to continue to do so if it’s not enforced or regulated to others! Especially with the HORRIBLE customer service I receive EVERY time I have to call your company. The agents are rude and don’t care nor listen to our comments! I EVEN HAD TO USE PERSONAL MONEY TO GAS UP because the gas card was not in the car!Considering how ungodly expensive your service is to rent a car for a day you’d think that this app would be on top of issues like these but that’s unfortunately not the case. To say the least I am VERY disappointed and honestly don’t know if I will even continue to use this service!

by Emily-wallie

For a cheap rental I expected the car to have some cosmetic issues (scratches/scrapes on the exterior and a torn up floor on the inside with what looked like pretzels smashed into it) but I can’t overlook the unsafe conditions of the vehicle. The window was mucky on the outside and there was no windshield washer fluid in it was hard to see when the sun hit it. The check engine light and the tire pressure light came on. I don’t know how often they service the vehicles but obviously not enough.

I rented it from 7-1 for a half marathon I had to be at by 8am. I called them when I got to the parking lot and could safely call at 740am and the guy told me I could bring it back to its original spot and take a different one for the remainder of the trip which time wise was not going to happen. Called again after the race around 11:30 and the woman was saying they could only refund an hour if I were to get it back by 12… I asked to have this issue forwarded to management because while it is one thing for cosmetic issues to be present on a rental it is not good practice to rent out vehicles that are unsafe to drive and could be putting people in danger. As a company it is clear they are putting profits over people.

I will not be using zip car again and I would not recommend it to anyone.

by Lycandemon90

Was a member of this app community for about 2 years but cancelled this morning.

Customer service has gone downhill and the supervisors do not car. A ticket violation was issued to a vehicle that I had under my name during a commuter plan bill cycle. Problem? The violation was issued in East Hampton NY, and the vehicle in question was not even the right color, or model yet this app paid the fine only because the plates were the same but did not bother to confirm the state in which the plates were issued. They them charge me for the violation because they failed to notify whoever had the vehicle. After getting off the phone with the courthouse they requested me to retrieve all the information for my vehicle so the ticket could be dismissed. Problem? this app avoids, beats around or pretends to write the information but does not comply with giving the information. They ignored my emails, supervisors dont care, and I have requested in writing what is needed and they continue to ignore it. After reporting to customer service many times over the phone and email, again no answers. This just proves again, that this is a company going downhill with customer service and officially terminated and cut all ties with this app. I would rather go to Enterprise car share over this nonsense. I DO NOT recommend this service, I DO NOT recommend this company moving forward. Save your money.

by KatMangan

Let’s get the worst out of the way:

My car was stuck in wet leaves to no fault of my own on the side of a highway in the middle of the night. I called this app and after waiting ten minutes for an agent, he was extremely rude and droned on for an hour, clearly not listening to the fact that I stated I was on a highway when addressing him initially. After him getting my location info (literally 45 min after picking up) he tells me I have to call the cops, not roadside assistance being on the side of the highway. They have no respect for your time or your money.

Out of the about 15 times I’ve booked a this app, 7 had to be cancelled due to issues with the car. The zip cars near me consistently have issues (ie. low tire pressure, unlock does not work) and I am reimbursed, and sometimes they offer me 9 bucks of credit after spending my time on their cars. A few times I have booked a car and the person simply does not return it, and I have been stuck waiting for an agent to pick up, just to cancel the trip with no substitute for my travel needs. I have had a couple smooth trips in the midst of it, hence any star at all but when I say a couple that’s what I mean. Additionally, the rates in New York City are ridiculously pricey, to the point it is not worth it unless you have 70$ sitting around for a 3 hour shopping trip.

by Meggle246

I began using this app during the pandemic because my preferred ride share service was not able to stay afloat. And boy howdy has it been an awful transition. From damages reported to the same car, multiple times over, with worsening safety and driving conditions. These were reported over the summer and the cars have not yet been fixed (in March! MARCH.). Zipcar does not work and has had me locked out for weeks, my only option to “fix” this is to send a photo of my drivers license and a selfie to a non-secure email address, which you’d think given all of the double authentication and account verification needed to literally do anything, would be explained in some sort of way, yet no explanation is given. I have never received the promised Zipcard, their pages and pages of support offer NO real answers or directions to help you fix your problems and it is IMPOSSIBLE to actually get on the phone with their support team, even though their number is plastered everywhere. Every single penny I have given this company has been an absolute waste of my money and my time. If you have ANY other options at your disposal I highly encourage you to save your hard earned money, your time, and your mental health by avoiding this app entirely - 1 star is absolutely too generous for the complete lack of a service this app provides.

by Parking Vale

As I write this I have full knowledge of how this app operates. I retrieved vehicles for them and know the following They do not hire quality mechanics to maintain their cars. The mechanics are all failed Lincoln Tech or mechanics no one wants to hire. They work on 1099 contracts and have shoddy equipment they drive and keep in their van to go to repair jobs to service mechanical issues. I’ve watched them work in the parking lots they house them in. The cleaners are all from the Bronx usually Dominican Republic immigrants and aside from throwing and leaving their filthy trash in garages after a job they stay in the car while hanging out avoiding work. They also work on 1099 contracts because it’s cost effective and is profitable model but the cars still smell like used diapers from the lower income customers driving with babies and not having a car. I treat every car like I worked on an ambulance. Don’t trust it just because it smells like febreeze. They hardly wipe down frequently touched areas and use the lowest quality cleaning equipment and reuse dirty napkins on surfaces. But no one will ever know hahahah

And the CSR responding to this is just the guy in the Philippines. They will make you repeat this to another agent to get a full statement instead of taking this to fix it. The old days of just a comment box drop are over. This review is more for customers to avoid using zip

by Sheriff Mcfarlane

I have used this app for almost 10 years and sadly it is coming to an end. Since last July, I had 5 trips for booked for a minivan for weekend getaways with family. Every reservation I made had been either canceled or changed to a different car that doesn’t sit all of us or a location that’s too far to get to.

Last 4th of July, my minivan was canceled 2 hours before pickup time. I don’t have the heart to tell my children who’s been home for months under quarantine. I forked out $1000 for last minute car rental. We spent a lovely weekend in CT but our nightmare has just started. August trip, again, changed to a small car. Cancellation/changes were made to my reservation October, January, February, March! We have a reservation for this Friday (today ) and our minivan was canceled on Monday. I spent again an hour on the phone and got another van in a far location. This second car was canceled again on Thursday....

I guess my relationship with this app has finally come to an end, like a long and painful breakup with someone when you are young. Always there is one more time and this time maybe it will work out. But it is not and it never will. We all have enough to worry about in our life and no one should be worried about car rental getting canceled every time. And if I keep using the same service, I must be crazy.

by Asdfvczzxxxnsjdjhd

I have been using it for the last 3-4 years. It started really good with nice cars, affordable prices and got worse after that. Cars quality got worse in general for the last 5-6 rentals it almost always smelled like someone is smoking next to you and not just cigarette!
One of the worse things keeps consistently happening last years is missing cars! I booked my car and went to the location!(it’s winter time in NYC) and there is no car, called the number and they said oh this car is in the airport right now and we will cancel the reservation. Naturally I asked for an other car and also stated I am willing to travel far bc I have a young child and we planned for this trip! and she literally said there is no car available in the ny city area for me. I checked Zipcar it still showed 4 different available car for me but the operator on the phone checked each of them from her system and none of them were “really available “.
At the end of the conversation they canceled my ride(at least that’s what I thought)and I ended up using uber back and forth to New Jersey from Brooklyn! When I came back home I received an email “summarizing my trip attached with the vill” for the car I never drove and saw!!!!
By the way don’t even try to talk the supervisors they are not available.
This was not the first time this happened but it is the last time never ever gonna use them again!!!

by Flurg23

Here is a typical rental with this app these days (this happened today and it’s not the first time):

They switched the car on me 3 times before my reservation even started. Each time the car they provided was farther away from my home. Zipcar gave me the third car location and provided the wrong address. I spent 30 minutes trying to find it only to be told it wasn’t where it was supposed to be. The this app system said it was in a garage, the garage said it was there. Then I spent 30 minutes having one of your representatives find me a new car. She found me one, I got in an Uber to get to it and and then called me and told me it actually wasn’t available. She found me another one that was a 25 minute ride away. I had to take my third uber of the day. Then I arrived at that location only to find my zip card would not unlock the car. She couldn’t unlock it from her end. That’s when I called one last time only to be told there was nothing they could do about it and there were no other options. I had to take an Uber to my original destination, it ended up being a $185 round trip. this app says they’ll reimburse me but only for the cost of the difference of the original trip. Unbelievable.

by Sharkgirlcheryl

this app used to be amazing but the service has really declined. In the last several months, I’ve had multiple issues. I got locked out of my this app during the middle of my reservation and they were unable to open or start the car remotely as the car went offline. The next time, the car I reserved was not at its location, the second one I went to was there but not functional, so I was well into my reservation by the time I got to the third car that day. On that one the scanner was hanging off the window so I could not scan in. The cars have also been noticeably dirtier than they used to be. Clearly, there was no extra cleaning due to covid- it seemed even basic cleaning wasn’t happening. I started bringing Lysol wipes with me to clean the car myself.

Trying to reach a person in customer service is also a problem. It often takes 10-15 minutes on hold before you get to speak to someone. Overall, using this app used to be a great experience. Now, you never know what kind of experience it will be. I can’t trust that the car I have reserved will be ready & functionally. So if I have an time sensitive errand, I now go to find the car early to at least make sure it’s there. It’s really disappointing.

by Milly_onna_milly

I would love to give Zipcar 5 stars i enjoy my ride whenever i use. However, this parking garage just makes it a headache. Its a garage thats blocks off reception so now ur mobile key is as useful as a brick. Meaning if ur not using it to break the windows ur not getting in. This is the second time ive had to sit on hold outside the car for 30 minutes or more to get someone. This last time i waited 40 minutes on hold just for them to drop my call or hang up 5 seconds into him answering. He asked for my name and that was it. Now im on hold again sitting outside the car currently waiting to get in

***Update***
Do not get Zipcar. ii never hot that firat problem resolved so ii ended up canceling my account. About a month ago ii saw a random charge for tolls of about 50 bucks despite the fact that it had been months sense my last rental. I figured it was a delayed charge and let it go. Same thing happened this month. Then im getting emails about owing a balance even tho my last ride was paid in full in the beginning of august. It will keep ripping from whatever account it’s connected to. Im trying to get rid of Zipcar for good and cant

by CSAUN150

Walked to the home location of the car and found it was not there, which all too often a the case. Called and they found me a car and compensated me. I appreciated that effort, but more than anything I want to know the alternative location of the car before I get to the home location and find it’s not there. Then I have to call, which is not always quick or fruitful, as they may not have other cars available. The car was left at a location 15 blocks from the home location. You can’t tell me they couldn’t find a legal parking spot at 1pm that wasn’t closer. Clearly they didn’t want to park the car at the home location or even close, because it was inconvenient to do so. This happens all too often. this app needs to find a system fix for this, since members are not following the rules. But also need to work with local government to ensure private vehicles are not parked in this app locations without consequence. The replacement car had pet hair all over the back seat, but thankfully I didn’t need to use the back seat. The use of the car was smooth and easy once I get in the replacement

by Ali Cher

I have been a this app user for a while now. Essentially, I love the idea of this app and it works for someone like me, young, always traveling, attending different schools, currently working on my doctorate degree, and I’m always in a big city where having a car is too expensive. I’ve just moved to Miami from Chicago. In Chicago Zipcars are everywhere, you will always get one. They whole system seems to run smoothly. Here in Miami, I have had multiple issues. There aren’t enough cars in the area. The cars are really dirty, I have to wipe them down each time and carpets are filled with crumbs and debris. Gas cards are always missing from the cars. Some of the Zipcars aren’t parked in the correct spot so you have to search for them. They experience here just isn’t as fun. I used to get excited about picking out which car I wanted for the day and going shopping, now it’s not so much a joy and I’m actually considering getting and inexpensive car, because I need the reliability of a car more than anything. I hope that as time goes on it gets better but as of right now, this app isn’t my favorite mode of transportation.

by NaturalBlkChick

Interesting experience today - the car I was using wouldn’t start in an under ground garage at local mall because there wasn’t a satellite connection.
Received suggestions like get someone to help you push it closer to entrance/exit to make connectivity (I’m a small woman - in NY, in Brooklyn, really,?) also, if you pay for help get a receipt...huh? Gee sir thank u for going out of your way, can I give you a few dollars and oh btw I’ll need a receipt even though it’s not my car and I’ve been waiting for over an hour for a call on a tow truck - smh/really deep sigh.
The best offer - we’ll credit you and extend your time. Hmmm, credit (not refund) for a car I’m not able to use, extend my time while i stay with unusable vehicle waiting for a tow truck that never came?
This was suppose to be a quick dash to the supermarket and Home Depot..2 hours maybe 2.5, not shopping, picking up specific items - in and out, waiting on line would be most of time.
And yet everyone at Zip was friendly courteous and unconcerned about me being stranded/inconvenienced if ya know what I mean. Anyway, I finally got vehicle started - and out of the garage with a $5.00 parking charge (usually cost $2-3) not that big a deal/difference just annoying. Guess it’s time to consider getting a vehicle kinda miss having my own.

by Fhsjsoenn

I have been a customer for for years. In the course of that time I have had an issue almost every single time I booked a car. Whether it was the car was already booked or inoperable, there was an issue. The most prevalent and the one in which they know of and do nothing about is the fact that many of their cars are parked in underground garages and cannot be accessed. Their technology does not work to unlock those cars. They know this but make the car available anyway so it’s only when you get there that you are told by the garage attendant, who will also share how many people came before you for the exact same car. Try it out. If there is any other car sharing service available in your area try that. They are likely more reliable because the aren’t big enough to literally not care. Poor service all around from both a technology and customer service standpoint.

by JasdogJamesS

I have driven with this app for years at this point. Both in Ann Arbor, MI and in Tallahassee, FL were my experiences just as terrible. When calling customer service, they will only restate policies to you instead of actually solving your issues. In particular, Caesar, the head of customer service, has no one above him to help you solve your issue. So, he simply just keeps repeating himself to you. His inferiors, such as Xavier, barely understand how the company works, misread information to you, and will try to overcharge you. Additionally, their gas cards almost NEVER work or get stolen. You must then pay for the gas and this app will "reimburse" you. Except, they might not. And even so, they'll charge you if you return the car with low gas, EVEN IF YOU REPORT THE CARD MISSING DAYS PRIOR and THEYVE STILL NOT REPLACED IT! I highly recommend using another app. The customer accusatory tone of the "face" of this companies customer service is demeaning and is only there for the company to try to charge you more money. I hope this app improves its customer service and gas card issues. If not, I will be leaving the company soon. It's not worth your peace of mind, time, money, patience, or respect (as they certainly won't respect you). Shame. :/

by KRAULOK

Never in my life have I seen a company so disinterested in there customers. I spent more than 10 Hs on the phone trying to get my zipcard shipped to the correct address, not only did they not ship it to the correct address but also on 8 different occasions told me they had te sent it and only did so once!! I kept calling and they would keep telling me they would ship it again only to find out on my next call that the card was never sent. I paid my subscription in advance and after 4 months of trying again and again I decided to cancel the account, but it turns out I can’t get my money back. Total ripoff!!! Be careful think it twice there is many people that have been overcharged or had trouble using this poorly offered service. Everyone I know that signed up could never get their money back they offer you credit that you rarely get to use because it expires I had in my account over 100, 10 or so for every call I did. I would not recommended this at all. I couldn’t even get my zipcard to start using the service, I don't even want to imagine the sort of trouble I would have if I began using it. Save yourself many hours and headaches. Good idea poorly executed.

by Ilssim

Have had multiple issues with rentals - car not starting, dirty cars, not parked where they’re supposed to be, then not being able to find the car where I parked it despite having parked it exactly where I found it, double-charges to my debit card.....They literally have no way to contact customer service online. The links in their emails to customer service are all broken. The only email address online has a message warning that if your email isn’t about applications it won’t be reviewed. They send out email surveys asking how your ride was but they aren’t actually interested in knowing about or fixing customers’ problems. I called customer service multiple times and all they were able to do is tell me they’d have someone email or call me back. No one ever did. I ended up having to dispute an erroneous charge with my bank. Still no reply despite multiple bad reviews on their surveys that apparently fall into a black hole once completed. I hope a customer service oriented car rental company buys them out and fixes this company because unfortunately, this app owns the market for this type of service where I live.

by Headmischief

I was having trouble logging into their crappy website and so I called before I paid their $25 non refundable “application fee” as my father is dying and I need a car ASAP. I explained this and was told a member representative would call me ASAP. I was told I could rent a car today and I was the “highest priority”. No one called. In the meantime I was able to login. I paid the $25 application fee and only after I paid was I told that it would be 3-5 days before I could rent. I immediately called again. I was told there was nothing they would do. I offered to pay to overnight the stupid membership card they require and was told no. I asked for my account to be canceled and my money returned. I was told neither would be done. My account is in limbo, they haven’t done anything on it at all and yet refused to return my money. That’s theft. Obviously with my father dying and wasting hours with their terrible interface I was upset. Their horrible customer service manager decided to lecture me on cursing and provide me with warnings instead of helping me. Please use Turo, GetAround or any of the other companies out there. this app is the absolute worst.

by AbsoluteMonstr42

To begin, when I was applying, they pulled the wrong driving record and denied my request. I have had no accidents or tickets since getting my license, yet was denied for a bad driving record. I fought with them on it for a few weeks, and finally got it straightened out because I don’t have any other options for rentals being under 21. The FIRST TIME I reserved a car, they gave me access to the wrong vehicle, and only informed me because I made it an hour down the road and the car wouldn’t start again. They then told me the car I had picked up was reserved for someone else later that day, so I had to return it. To do this, they moved my reservation from my original vehicle to this one. Drive an hour back, just to find out they had rented my first vehicle to someone else. They then tried to charge me for a second reservation for a truck (which I have never driven) 5 miles down the road. I told them to save it, I’ll just be taking the train next time. Customer service is abysmal, and I seriously dissuade anyone from using this service if they don’t want to deal with Comcast level bulls**t.

by Jayvee Gonzales

Vehicles and customer service are alright sometimes but most of the time they are both HORRIBLE! I recently closed out my account due to the fact that I was being charged for toll chargers that I have never taken on that specific time of reservation. I had called customer service in regards of this toll charges and was told they will be contacting membership services and will be receiving an email from them in regards of this matter. I was also told that I’d be receding the email in a certain amount of business days however I have never received such email. Called this app’s customer services multiple times and spoken to multiple agents including their amazingly VERY disrespectful supervisor Patricia, who by the way don’t have anyone that’s hire than her to help you out with this kind of problem. It is now February of 2019 and this issue occurred in November 14,2018. I received a collection letter in regards of my balance called the company and still the same issue. So I called the collection company for them to investigate this issue for me because I AM WASTING MY TIME WITH THIS PEOPLE.

by :::::::::::

I just went to Zipcar to price out what a few hours of rental would be on Sunday. The price on the main page with multiple cars and locations was different than when I clicked on the specific car. I thought...well, I’m just looking for the total anyway so I can compare it to the cost of renting from Enterprise for the whole day. There was no total, but the “confirm reservation” button at the bottom. I thought there’s no way they’d actually confirm it without showing me a total and figured it had to be on the next screen. So I clicked it...and it booked the car WITHOUT SHOWING ME A TOTAL FIRST!! Come on this app, that’s ridiculous. Especially when you showed me two conflicting hourly prices for the same car on different pages. I want to see a total with taxes and everything BEFORE I decide to confirm reservation. Zipcar is good and easy to use...but I gave it 3 stars cuz this is a bad mistake...and common sense says to show the total, people want to know.

by Ray Grant

I’ve been a this app member since January 2008. You can rent cars located in or near your neighborhood by the hour. You reserve cars at the website by day, date, and time, based on availability. I’ve made reservations just minutes in advance, and currently also have reservations as far ahead as several months. The only limit is if and when someone else has booked the car you want, but you usually have alternative cars available nearby. Even if you own a car, it makes sense to be a member and have a Zipcard in your wallet, for when your car is in the shop or you’re traveling to other cities and want the convenience of a car when you get there. The billing is similar to Lyft or Uber, and Zipcar works as well as the website and is very intuitive and instantaneous. It’s a great option, one I use at least a couple times a week, and I haven’t owned a car since 1992.

by Mhenningsgaard

Your customer service has a lot to be desired. Anytime I call with an issue, I basically get a shrug and a ‘yes that happens sometimes.’ There is never an offer for compensation for time lost unless asked for. For instance, I got a flat tire and had to wait 3 hours to receive roadside assistance and when I called and told them that I had been waiting that long, all they said was ‘sorry about that ma'am’ so I said I hope you aren’t going to charge me for the 3 hours I was sitting here and THEN they offered to refund me 3 hours worth of money. I’ve also had a car not unlock so they transferred me to another vehicle and when I complained, then they offered to refund the half hour travel time it took me to walk to my next car. And they make you pay out of pocket for things like flat tires and then you have to send a receipt in for approval and wait to get refunded. Absolutely ludicrous.

by ArkangelLyric

All is working well after they canceled my account for months then tried to charge me for a incident I wasn’t even in.....but after months they reopened my account refunded me my money in my acc that I was billed and apologized for the mistake due to timing of the incident....so for that I am very grateful......I do however live in the region where ONE-WAY is a thing.....but when I go to use that part of the service it’s never there.....or there is no option to use that service.....before I could switch between ONE-WAY & ROUND TRIP...this was before recent updates.....now it’s just a little confusing .....but all in all I give it 5stars cuz I ran into a problem and they fixed it and didn’t cost me anything so thanks for that ZIP for now I’ll continue to use your services.....FOR NOW🤦🏾‍♂️💁🏾‍♂️