With the free Zipcar app, you can find cars and vans in your neighborhood and
across the globe–and (if you're a member) reserve and unlock them, too. Gas,
mileage, dedicated parking, and insurance options* are included in every
reservation. *See web site for details Download the app now...
A Great Option Even If You Own A Car
I’ve been a Zipcar member since January 2008. You can rent cars located in or near your neighborhood by the hour. You reserve cars at the website by day, date, and time, based on availability. I’ve made reservations just minutes in advance, and currently also have reservations as far ahead as several months. The only limit is if and when someone else has booked the car you want, but you usually have alternative cars available nearby. Even if you own a car, it makes sense to be a member and have a Zipcard in your wallet, for when your car is in the shop or you’re traveling to other cities and want the convenience of a car when you get there. The billing is similar to Lyft or Uber, and the app works as well as the website and is very intuitive and instantaneous. It’s a great option, one I use at least a couple times a week, and I haven’t owned a car since 1992.
Stranded with Courtesy
Interesting experience today - the car I was using wouldn’t start in an under ground garage at local mall because there wasn’t a satellite connection. Received suggestions like get someone to help you push it closer to entrance/exit to make connectivity (I’m a small woman - in NY, in Brooklyn, really,?) also, if you pay for help get a receipt...huh? Gee sir thank u for going out of your way, can I give you a few dollars and oh btw I’ll need a receipt even though it’s not my car and I’ve been waiting for over an hour for a call on a tow truck - smh/really deep sigh. The best offer - we’ll credit you and extend your time. Hmmm, credit (not refund) for a car I’m not able to use, extend my time while i stay with unusable vehicle waiting for a tow truck that never came? This was suppose to be a quick dash to the supermarket and Home Depot..2 hours maybe 2.5, not shopping, picking up specific items - in and out, waiting on line would be most of time. And yet everyone at Zip was friendly courteous and unconcerned about me being stranded/inconvenienced if ya know what I mean. Anyway, I finally got vehicle started - and out of the garage with a $5.00 parking charge (usually cost $2-3) not that big a deal/difference just annoying. Guess it’s time to consider getting a vehicle kinda miss having my own.
Was a member of zipcar community for about 2 years but cancelled this morning. Customer service has gone downhill and the supervisors do not car. A ticket violation was issued to a vehicle that I had under my name during a commuter plan bill cycle. Problem? The violation was issued in East Hampton NY, and the vehicle in question was not even the right color, or model yet Zipcar paid the fine only because the plates were the same but did not bother to confirm the state in which the plates were issued. They them charge me for the violation because they failed to notify whoever had the vehicle. After getting off the phone with the courthouse they requested me to retrieve all the information for my vehicle so the ticket could be dismissed. Problem? Zipcar avoids, beats around or pretends to write the information but does not comply with giving the information. They ignored my emails, supervisors dont care, and I have requested in writing what is needed and they continue to ignore it. After reporting to customer service many times over the phone and email, again no answers. This just proves again, that this is a company going downhill with customer service and officially terminated and cut all ties with Zipcar. I would rather go to Enterprise car share over this nonsense. I DO NOT recommend this service, I DO NOT recommend this company moving forward. Save your money.
They’ll leave you STRANDED & with many trips cancelled
Let’s get the worst out of the way: My car was stuck in wet leaves to no fault of my own on the side of a highway in the middle of the night. I called Zipcar and after waiting ten minutes for an agent, he was extremely rude and droned on for an hour, clearly not listening to the fact that I stated I was on a highway when addressing him initially. After him getting my location info (literally 45 min after picking up) he tells me I have to call the cops, not roadside assistance being on the side of the highway. They have no respect for your time or your money. Out of the about 15 times I’ve booked a Zipcar, 7 had to be cancelled due to issues with the car. The zip cars near me consistently have issues (ie. low tire pressure, unlock does not work) and I am reimbursed, and sometimes they offer me 9 bucks of credit after spending my time on their cars. A few times I have booked a car and the person simply does not return it, and I have been stuck waiting for an agent to pick up, just to cancel the trip with no substitute for my travel needs. I have had a couple smooth trips in the midst of it, hence any star at all but when I say a couple that’s what I mean. Additionally, the rates in New York City are ridiculously pricey, to the point it is not worth it unless you have 70$ sitting around for a 3 hour shopping trip.
HORRIBLE CUSTOMER SERVICE AND WAY OVER PRICED!
I’ve only been a member with you guys for less than a month and have spent roughly $1200 renting your vehicles! I want to express how much i regret not using a different service than Zipcar! Every time I’ve been in one they have been extremely dirty with debris, smoke odor, and trash ! Not to mention a couple of them have even had service due lights on! One being “transmission error”? You need to come up with some way or incentive to make other Zipcar users return the vehicles clean! I took my little spare time and money that I have YET AGAIN as I have done with each of your cars I’ve rented and made sure to clean up debris, wipe it down with armor all, vacuum them, and cleaned the windows but I’m not going to continue to do so if it’s not enforced or regulated to others! Especially with the HORRIBLE customer service I receive EVERY time I have to call your company. The agents are rude and don’t care nor listen to our comments! I EVEN HAD TO USE PERSONAL MONEY TO GAS UP because the gas card was not in the car!Considering how ungodly expensive your service is to rent a car for a day you’d think that Zipcar would be on top of issues like these but that’s unfortunately not the case. To say the least I am VERY disappointed and honestly don’t know if I will even continue to use this service!
Worst Costumer Service
Several times have I made my reservation and paid only to show up and find out my reservation can’t be fulfilled. You call the "24/7" line and wait 10-15mins only to be told, and i quote; "Oh, that Zipcar was reported with having a dead battery." Or “We don’t know where the car is.” Why advertise a car as being available knowing very well the car battery is dead or that the company itself doesn’t know WHERE THE CAR IS? Can’t this company text/email/call me if there is a problem with a service I’m paying for? They don’t bother taking out the cars from the available list to an unavailable roster, they make YOU find out. After all that, I can’t get a simple call Informing me and other customers that my reservation for that day can’t be fulfilled? This service doesn’t award it’s costumers, no “loyalty points” and you are expected to fill the gas(free), make sure car is clean for next driver, and don’t forget you are driving a car with an advertising sticker, not really “cool” to the young crowd. This service is suppose to be reliable, fast and cheap but it’s everything but....they just say they are sorry, refund your money and hang up, you waste your time, can’t make your appointments and are stuck trying to figure out what to do next.
Worst Customer Service ON THE WEB
I have driven with Zipcar for years at this point. Both in Ann Arbor, MI and in Tallahassee, FL were my experiences just as terrible. When calling customer service, they will only restate policies to you instead of actually solving your issues. In particular, Caesar, the head of customer service, has no one above him to help you solve your issue. So, he simply just keeps repeating himself to you. His inferiors, such as Xavier, barely understand how the company works, misread information to you, and will try to overcharge you. Additionally, their gas cards almost NEVER work or get stolen. You must then pay for the gas and Zipcar will "reimburse" you. Except, they might not. And even so, they'll charge you if you return the car with low gas, EVEN IF YOU REPORT THE CARD MISSING DAYS PRIOR and THEYVE STILL NOT REPLACED IT! I highly recommend using another app. The customer accusatory tone of the "face" of this companies customer service is demeaning and is only there for the company to try to charge you more money. I hope Zipcar improves its customer service and gas card issues. If not, I will be leaving the company soon. It's not worth your peace of mind, time, money, patience, or respect (as they certainly won't respect you). Shame. :/
Horrible! Horrible service!!
Never in my life have I seen a company so disinterested in there customers. I spent more than 10 Hs on the phone trying to get my zipcard shipped to the correct address, not only did they not ship it to the correct address but also on 8 different occasions told me they had te sent it and only did so once!! I kept calling and they would keep telling me they would ship it again only to find out on my next call that the card was never sent. I paid my subscription in advance and after 4 months of trying again and again I decided to cancel the account, but it turns out I can’t get my money back. Total ripoff!!! Be careful think it twice there is many people that have been overcharged or had trouble using this poorly offered service. Everyone I know that signed up could never get their money back they offer you credit that you rarely get to use because it expires I had in my account over 100, 10 or so for every call I did. I would not recommended this at all. I couldn’t even get my zipcard to start using the service, I don't even want to imagine the sort of trouble I would have if I began using it. Save yourself many hours and headaches. Good idea poorly executed.
This company does not care about you
Have had multiple issues with rentals - car not starting, dirty cars, not parked where they’re supposed to be, then not being able to find the car where I parked it despite having parked it exactly where I found it, double-charges to my debit card.....They literally have no way to contact customer service online. The links in their emails to customer service are all broken. The only email address online has a message warning that if your email isn’t about applications it won’t be reviewed. They send out email surveys asking how your ride was but they aren’t actually interested in knowing about or fixing customers’ problems. I called customer service multiple times and all they were able to do is tell me they’d have someone email or call me back. No one ever did. I ended up having to dispute an erroneous charge with my bank. Still no reply despite multiple bad reviews on their surveys that apparently fall into a black hole once completed. I hope a customer service oriented car rental company buys them out and fixes this company because unfortunately, Zipcar owns the market for this type of service where I live.
Poor Customer Service
Your customer service has a lot to be desired. Anytime I call with an issue, I basically get a shrug and a ‘yes that happens sometimes.’ There is never an offer for compensation for time lost unless asked for. For instance, I got a flat tire and had to wait 3 hours to receive roadside assistance and when I called and told them that I had been waiting that long, all they said was ‘sorry about that ma'am’ so I said I hope you aren’t going to charge me for the 3 hours I was sitting here and THEN they offered to refund me 3 hours worth of money. I’ve also had a car not unlock so they transferred me to another vehicle and when I complained, then they offered to refund the half hour travel time it took me to walk to my next car. And they make you pay out of pocket for things like flat tires and then you have to send a receipt in for approval and wait to get refunded. Absolutely ludicrous.
Worst rental company
I was having trouble logging into their crappy website and so I called before I paid their $25 non refundable “application fee” as my father is dying and I need a car ASAP. I explained this and was told a member representative would call me ASAP. I was told I could rent a car today and I was the “highest priority”. No one called. In the meantime I was able to login. I paid the $25 application fee and only after I paid was I told that it would be 3-5 days before I could rent. I immediately called again. I was told there was nothing they would do. I offered to pay to overnight the stupid membership card they require and was told no. I asked for my account to be canceled and my money returned. I was told neither would be done. My account is in limbo, they haven’t done anything on it at all and yet refused to return my money. That’s theft. Obviously with my father dying and wasting hours with their terrible interface I was upset. Their horrible customer service manager decided to lecture me on cursing and provide me with warnings instead of helping me. Please use Turo, GetAround or any of the other companies out there. Zipcar is the absolute worst.
So Far So Good
All is working well after they canceled my account for months then tried to charge me for a incident I wasn’t even in.....but after months they reopened my account refunded me my money in my acc that I was billed and apologized for the mistake due to timing of the incident....so for that I am very grateful......I do however live in the region where ONE-WAY is a thing.....but when I go to use that part of the service it’s never there.....or there is no option to use that service.....before I could switch between ONE-WAY & ROUND TRIP...this was before recent updates.....now it’s just a little confusing .....but all in all I give it 5stars cuz I ran into a problem and they fixed it and didn’t cost me anything so thanks for that ZIP for now I’ll continue to use your services.....FOR NOW🤦🏾♂️💁🏾♂️
Terrible experience start to finish
To begin, when I was applying, they pulled the wrong driving record and denied my request. I have had no accidents or tickets since getting my license, yet was denied for a bad driving record. I fought with them on it for a few weeks, and finally got it straightened out because I don’t have any other options for rentals being under 21. The FIRST TIME I reserved a car, they gave me access to the wrong vehicle, and only informed me because I made it an hour down the road and the car wouldn’t start again. They then told me the car I had picked up was reserved for someone else later that day, so I had to return it. To do this, they moved my reservation from my original vehicle to this one. Drive an hour back, just to find out they had rented my first vehicle to someone else. They then tried to charge me for a second reservation for a truck (which I have never driven) 5 miles down the road. I told them to save it, I’ll just be taking the train next time. Customer service is abysmal, and I seriously dissuade anyone from using this service if they don’t want to deal with Comcast level bulls**t.
Don’t waste your time with them!! They are Horiible
Vehicles and customer service are alright sometimes but most of the time they are both HORRIBLE! I recently closed out my account due to the fact that I was being charged for toll chargers that I have never taken on that specific time of reservation. I had called customer service in regards of this toll charges and was told they will be contacting membership services and will be receiving an email from them in regards of this matter. I was also told that I’d be receding the email in a certain amount of business days however I have never received such email. Called Zipcar’s customer services multiple times and spoken to multiple agents including their amazingly VERY disrespectful supervisor Patricia, who by the way don’t have anyone that’s hire than her to help you out with this kind of problem. It is now February of 2019 and this issue occurred in November 14,2018. I received a collection letter in regards of my balance called the company and still the same issue. So I called the collection company for them to investigate this issue for me because I AM WASTING MY TIME WITH THIS PEOPLE.
No total before confirming!
I just went to the app to price out what a few hours of rental would be on Sunday. The price on the main page with multiple cars and locations was different than when I clicked on the specific car. I thought...well, I’m just looking for the total anyway so I can compare it to the cost of renting from Enterprise for the whole day. There was no total, but the “confirm reservation” button at the bottom. I thought there’s no way they’d actually confirm it without showing me a total and figured it had to be on the next screen. So I clicked it...and it booked the car WITHOUT SHOWING ME A TOTAL FIRST!! Come on zipcar, that’s ridiculous. Especially when you showed me two conflicting hourly prices for the same car on different pages. I want to see a total with taxes and everything BEFORE I decide to confirm reservation. The app is good and easy to use...but I gave it 3 stars cuz this is a bad mistake...and common sense says to show the total, people want to know.
No. Zipcar: cars on-demand does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 47,252 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Zipcar: cars on-demand Is 13.8/100.
No. Zipcar: cars on-demand does not seem legit based on our analysis. This conclusion was arrived at by running over 47,252 Zipcar: cars on-demand User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Zipcar: cars on-demand Is 13.8/100.
Zipcar: cars on-demand works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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