Waze Carpool Reviews

WazeCarpool is good in helping people match with each other. However, WazeCarpool is trash because recently they have been catering to the driver only with further away walk-to locations for the rider. Before, I only had to walk 5, maybe even 10 minutes to the location it says to meet the driver. Now, I’m seeing more often 20+ minutes of walking. Also, the map is inaccurate so it will say the walk is only 8 minutes but when you actually map it out it’s an hour and 20 minute walk. And some drivers won’t meet outside of where WazeCarpool tells you to meet. The map also will change the location to meet with the same driver when you match at different times. Meaning you will never meet at the same location as before which makes no sense.
I’ve also mentioned this to their “customer service” but was met with a very lazy and u resolved answer. It will even tell the rider to take a bus the remainder of your location which defeats the entire purpose of carpooling. Please get it it together.

I honestly thought I would love WazeCarpool. Upon downloading it I’d already received $30 in Ride credits and found many drivers who matched my route. I thought I had hit the carpool jackpot. Until it actually came to using WazeCarpool . You have to send requests to drivers on the same route as you, with a time and pickup/drop off spot that are convenient. The first time I sent a request to a driver 2 days before I needed the ride. The driver declined the request. Ok, surely I could contact the other matches. None have responded. I checked their profiles, and it seems all of the drivers who I have matched with (including the one who rejected riding with me) are new drivers themselves and are either inactive or not really ready to ride other people. Even as I tried changing my route destination to get more available drivers, 90% of the drivers just didn’t respond to my request at all. It’s been 2 weeks since my last request. I now feel discouraged to ride with WAZE since the ride credits will expire soon and I have not been able to communicate with a single driver

I have been using Waze Carpool for about half a year now and it was fine until that huge update on February! It made WazeCarpool worst, it was the worst you will just get frustrated everytime you use it! Let me tell you why
1. Before it matches you with drivers walking distance from your house or your destination. Now it will match you with people at least a half a mile away from your house and will drop you off half a mile away from your work.
2. I already have 2 regular drivers who I carpooled with most of the time and even them hates WazeCarpool , why? We can’t see each other anymore after the update, it just matches you with new people, we, the one who have been using WazeCarpool for so long, they want us to became their guinea pig, they matches you with new people every single day.
3. You get pick up at stupid pick up points like for example there was many times it wants me to get pickup at a location two blocks away from my house when the driver would pass by my house first before the pickup location 🤷🏻‍♀️🤦🏻‍♀️
4. There is always “internal errors”. Opening WazeCarpool errors. Accepting the ride offer errors. Sending a request error. Messaging error. Submitting a review error. Even emailing them also has error, you complain but they give you like general message that has been copy paste from FAQ.

No matter how cheap and efficient this is, if it keeps being a problem and a frustration everyday, its not worth it to use it.

I downloaded WazeCarpool in January, 2019. Been checking faithfully to join carpools, sending inquiry messages regularly (as many as 30 per week since WazeCarpool recommends you ask daily for rides). Have gotten only a single response in nearly 9 months and that was “no, I don’t go that way - not sure why Waze Carpool indicated I did.” I even set up a group seeking other riders in hopes of establishing a new carpool. Nada. Zip. Zilch. I don’t entirely blame WazeCarpool ; those seeking riders could be more responsive to those of us seeking drivers. But the algorithm WazeCarpool uses to “match” drivers with riders doesn’t seem to be entirely accurate either. So, after nearly 9 months of use, I am deleting WazeCarpool and counting it a lesson learned, albeit a disappointing one. I do not typically use “social” apps, but now I know the “networking” aspect of social apps is entirely dependent on the willingness of its participants to actually NETWORK, making this apps daily reminder to ask for rides... worthless. Forced to give WazeCarpool one star to post this review, otherwise would have rated it NO stars.

I have been using WazeCarpool for almost 10 months and for the most part love it. There are some functions that could be better like adding more riders to your carpool, which is the point of you know, carpools. Also, it should be easier to contact and add riders or drivers you have carpooled with before. Often times, I just have to text people and then Venmo them payment because WazeCarpool won’t allow me to search for them specifically and add them.
Also, WazeCarpool gives me driver options who are not within my time bracket or even close to my route. It’s totally confusing.

I downloaded WazeCarpool to see if it’s something I could use on a regular basis, and it looks very promising up front. But when I started to sign in and enter my information like, when I leave home and when I get to work; and my origination and Destination locations, I was asked to create a profile. I’m willing to create a profile but the only two choices I had to create a profile is to create it using either my Facebook account profile or my Google account profile.

I’m not interested in allowing access to any app of my Facebook or Google account profile information, but I am willing to enter profile Information directly as I see fit. Since this option does not appear to be available, I will not be using the Waze carpool app after all. Great idea, but you want too much information For my taste.

Wayne

If you’re a rider relying on carpool for your commute, you’re sol. The response rate is super low when requesting rides. Not to mention a lot of profiles don’t have license plate numbers so not sure how you’re supposed to know you’re getting in the car with the right person???

Punctuality is a hugeeeee issue. Just today my carpool is 15 minutes late, will likely be longer than that. I’m still paying the same rate even though I was planning to be home by now. I’ve had riders confirm for a time and then the ETA shows 40 minutes past that time! I cancelled the ride right away.

Maybe it’s not so much an issue with Waze as it is the drivers, but if Waze knows it’s an issue, they need to encourage better behavior. At least Scoop charges you for cancelling a ride last minute.

There’s not enough drivers with WazeCarpool. For anything to be really reliable.

It’s also creepy to be a fem rider, I just good dudes hitting on me that know where I live. Yay!

I found this weeks super awesome I think when they first launched it then overtime was pretty unreliable I think that was the decline of drivers. There’s a lot of bugs that happened recently with the update most of the drivers that normally would pick me up can’t even see my post I’m not entirely sure why that is they have it ever seem to fix that.

Also the doing this new thing where you can add onto a ride but it’s like not in any timeframe that you posted. I heard that wasn’t issue you a couple updates ago with drivers actually been irritated with being bombarded by riders wanting rides outside of their timeframe.

A lot of the drivers have had issues with understanding how to use WazeCarpool .

The customer service is pretty OK I’ll get back to you in an OK time frame but it doesn’t actually mean that the problem will actually get fixed. In fact it doesn’t normally. What I wonder is the does the team who develop WazeCarpool actually use it to ride to work or … i’m guessing no.

I want to say that WazeCarpool has a lot of potential. I commute a total of 100 miles to work and back so driving everyday can be exhausting and can burn a hole in my wallet.

One of the problems I had with WazeCarpool was that it doesn’t let me know if the driver accepts or rejects my request. It would be nice to get a notification on my phone stating this and why they rejected my request.

A bigger problem I had with WazeCarpool was that they charged me for rides that I never done. So you’re essentially getting free money if you’re a driver. I tried removing my card from WazeCarpool but that’s not even an option so I had to contact my bank to report the transactions and send me a new card.

I also received a $30 credit of free rides but find it pretty weird how they charge my card instead of taking it out of the credit.

Overall WazeCarpool is a really good idea but needs a lot of improvements. I suggest:

- letting the rider know via notification if the driver accepts and rejects your request and why
- charge the rider once they confirm they are in the drivers car
- Have an option to remove payment information
- Encourage more drivers to participate and clearly state who is a driver and rider

I used it for commute from South Bay to sf. It saved me to some degree, and cheaper than Scoop. However, there are a few bugs on the application. One is that once the time is approaching, I cannot open the pickup address on map anymore, which means I can only guess if I get the right place, based on the moving spot on the built-in map. Also the speed is slow when I click some buttons sometimes, and I cannot see the messages from drivers immediately when the notification is pushed to my phone. But I will keep using it, since it is so cheap and the best choice in carpool!

I am a visually impaired iPhone user. I like Waze because I can identify where the pick up and drop off points are using voiceover. This feature is not yet accessible using the carpool options on several other popular apps. However, Waze still needs some improvements. My rider rating is not spoken properly, as voiceover does not indicate partial stars. So even though I have close to a five star rating, it tells me that I am at four. Another concern is that focus tends to be spotty on the main screen when there are incoming ride offers from drivers. Overall though, WazeCarpool is very promising.

I really enjoy how flexible this service is and appreciate the ability to cancel without penalty. The people I’ve met are a nice community of folks who make the time and long distances traveled enjoyable. It’s a smart app. The only flaws are it’s inability to recognize unsafe pickup/drop off locations and difficulty in communications with developers. I’ve used it long enough to work around the locations issue but still don’t have a good handle on customer service issues.

Overall I really do enjoy using WazeCarpool and appreciate the work that has gone into its development. Thank you, Waze/Google!

Recently downloaded WazeCarpool only a few days ago and already found a couple of drivers to carpool with (in the SF Bay Area).

Would love if you could 1. Customize and save your greeting when requesting rides 2. Have a list of people who you previously rode with and their schedule for the week so that you could set up rides outside of the algorithm 3. Filter through drivers who are not active within a specified time period 4. Sync through google calendar 5. Provide widget support displaying your next carpool

Thanks for a great app!

They charged me for rides I never got. No insurrections on how or when you’re charged. I think I may have accepted rides, but the guy backed out. Never got the rides. They charged my card for four rides on four future dates. How are you going to charge for rides not even done yet? So if you’re a scam artist just sign up to be a driver and you’ll be paid for rides you never have to do. Waze won’t even address my emails regarding the fraudulent charges so I have to dispute with the bank and I will also complain to the BBB. If you want to trust a stranger that they will show up and pick you up, good luck. They’re paid in advance. Completely useless. Do not use!!! PS just found out from a driver Waze doesn’t do background checks on the drivers - so don’t get yourself murdered!!!!

What a great idea but the implementation is severely lacking. Relying on Google or Facebook to log in even if you already have a Waze account is minus one star even if WazeCarpool was fully functional. WazeCarpool crashes and gives incorrect data constantly. I have previously found drivers on my route and sent them requests, and then open WazeCarpool to check if they have seen them WazeCarpool either gives me the vague “something went wrong” message requiring me to ultimately restart the profile creation process or it tells me carpool is not available in my area (it definitely is and I’ve used it). The single ride I have actually gotten from a Wazer was great but I had to PayPal them because WazeCarpool wouldn’t let them accept my ride request. Failure on so many levels.

I’ve been using WazeCarpool for few months and I loved it.

However, with the latest update, I am unable to request a ride for a specific driver. I’ve been pooling with the same guy for 6+ months, and now we don’t see each other from the list and are both struggling. We even tried to put the exact same pick up/drop off address to see if we could see each other from the list but this didn’t work.

Now I see a bunch of drivers who are just not responding. Please fix this.

I commute on the train (2 trains and a bus to be exact) and getting a ride to work makes my morning so much better- Uber and Lyft are insanely expensive though and so i tried Waze carpool, which is SO MUCH BETTER!!! I ride every morning to work with my new friend Jack, who i matched with through the carpool app since our routes are so similar. Turns out jack was driving literally RIGHT on my commute solo for the last few months and now we ride together every morning.

I love using Waze for my daily commute to work. I referred it to a friend and when she took her first ride (which is always free), I got $20 in carpool reward which is giving me 50% discount on my rides! The communication via messaging helps to convey the exact timing and pickup location to the drivers. Just one drawback is that WazeCarpool is little slow, would love to see an improvement with that. All in all, it is a great app, definitely cheaper than Uber/ Lyft. Saves money and reduces traffic. So win-win! :)

Waze on its own shows some walk distance for riders even the driver has not set any location for pickup, i find this very annoying because first i am not able drag the pickup spot near to my home in some cases and second drivers dont have a problem for driving to the house even then they have to text and ask the exact location. There should be a option for drivers to put their preference if they can pickup from the house or they want rider to come to some place.

WazeCarpool is always bugging out on me. I get notifications but when I open WazeCarpool there’s nothing there. I have trouble requesting rides all the time - an error pops up. Compared to Scoop it’s a way more confusing first time experience and requires a lot more work. You have to manually send requests (which is okay) but less ideal. The worst part is sometimes the walking distance is unreasonable for the price - and I’m right off the freeway so I can’t imagine for other people what it’s like. I only use this as a backup to Scoop which allows me to go door to door for a reasonable price.