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by Asdfvczzxxxnsjdjhd

I have been using it for the last 3-4 years. It started really good with nice cars, affordable prices and got worse after that. Cars quality got worse in general for the last 5-6 rentals it almost always smelled like someone is smoking next to you and not just cigarette!
One of the worse things keeps consistently happening last years is missing cars! I booked my car and went to the location!(it’s winter time in NYC) and there is no car, called the number and they said oh this car is in the airport right now and we will cancel the reservation. Naturally I asked for an other car and also stated I am willing to travel far bc I have a young child and we planned for this trip! and she literally said there is no car available in the ny city area for me. I checked the app it still showed 4 different available car for me but the operator on the phone checked each of them from her system and none of them were “really available “.
At the end of the conversation they canceled my ride(at least that’s what I thought)and I ended up using uber back and forth to New Jersey from Brooklyn! When I came back home I received an email “summarizing my trip attached with the vill” for the car I never drove and saw!!!!
By the way don’t even try to talk the supervisors they are not available.
This was not the first time this happened but it is the last time never ever gonna use them again!!!

by Sheriff Mcfarlane

I have used zipcar for almost 10 years and sadly it is coming to an end. Since last July, I had 5 trips for booked for a minivan for weekend getaways with family. Every reservation I made had been either canceled or changed to a different car that doesn’t sit all of us or a location that’s too far to get to.

Last 4th of July, my minivan was canceled 2 hours before pickup time. I don’t have the heart to tell my children who’s been home for months under quarantine. I forked out $1000 for last minute car rental. We spent a lovely weekend in CT but our nightmare has just started. August trip, again, changed to a small car. Cancellation/changes were made to my reservation October, January, February, March! We have a reservation for this Friday (today ) and our minivan was canceled on Monday. I spent again an hour on the phone and got another van in a far location. This second car was canceled again on Thursday....

I guess my relationship with zipcar has finally come to an end, like a long and painful breakup with someone when you are young. Always there is one more time and this time maybe it will work out. But it is not and it never will. We all have enough to worry about in our life and no one should be worried about car rental getting canceled every time. And if I keep using the same service, I must be crazy.

by Parking Vale

As I write this I have full knowledge of how zipcar operates. I retrieved vehicles for them and know the following They do not hire quality mechanics to maintain their cars. The mechanics are all failed Lincoln Tech or mechanics no one wants to hire. They work on 1099 contracts and have shoddy equipment they drive and keep in their van to go to repair jobs to service mechanical issues. I’ve watched them work in the parking lots they house them in. The cleaners are all from the Bronx usually Dominican Republic immigrants and aside from throwing and leaving their filthy trash in garages after a job they stay in the car while hanging out avoiding work. They also work on 1099 contracts because it’s cost effective and is profitable model but the cars still smell like used diapers from the lower income customers driving with babies and not having a car. I treat every car like I worked on an ambulance. Don’t trust it just because it smells like febreeze. They hardly wipe down frequently touched areas and use the lowest quality cleaning equipment and reuse dirty napkins on surfaces. But no one will ever know hahahah

And the CSR responding to this is just the guy in the Philippines. They will make you repeat this to another agent to get a full statement instead of taking this to fix it. The old days of just a comment box drop are over. This review is more for customers to avoid using zip