Royal Caribbean International Reviews

by Grumpy Cruiser

We were on time for our 2:30 check in. We were directed to go to a line that had people ranging from 2:2:30 check ins. We then stood in line for 2 hours while they let people who had arrived late to go ahead of us. Why???? We had beat ourselves to get there on time. If you are late you should wait behind people who were on time. This calling people who were late to the front of the line went on for 1.5 hours. Ridiculous. Then there were people who had all kinds of exceptions that had to go ahead of us. The customers standing around me were mad and frustrated. The people wearing teal shirts were idiots and no one seemed to know what they were doing. The teal shirted idiots did not know what each were telling the customers waiting in line. I did not feel catered too. Also standing for 2hrs in the heat…no one offered water or drinks. The teal shirted idiots spoke harshly and were rude. I know we are all dealing with covid but we were asked to show proof 3 times through the check in process. Why? I even had to submit proof of vaccination days before. Why?? Get your act together Royal Caribbean. By the time I got through check in I was miserable hot sweaty and frustrated and thirsty. Cruise has not left yet so I’m hoping they can change my mind and emotions soon or part 2 to this review will be even more negative. I hope writing this review changes this process for someone. With technology it doesn’t have to be so hard.

by Senior Lives Matter

We booked as so many others two years ago our trip on Royal we are diamond members as a gift we purchased three cabins for my son and his family when the Covid hit we had to reschedule using our vouchers and I spent two hours on the phone with Victoria and rebooked our trip. That time she booked all three cabins together or so I thought and we were supposed to receive my time dining of 615 we just learned a week ago that we were not linked together and we cannot eat together unless we have a 745 evening dining both my husband and I are on medication and need to eat before a certain time called and asked to link us and we wanted to eat dinner together especially for the holiday which was the purpose of us purchasing all three cabins. Yet we were told that we were not linked and the time was gone. Very upset and wanted to let you know THIS IS WRONG. We are on Harmony of the sea with a sailing date of November 21

by 124Abi456

December 30, 2021 I cancelled a cruise with Royal Caribbean and fell under the requirements to get a future cruise credit. I was told at that time I was owed money back on to my credit card for gratuities and taxes that they were not allowed to put into a FCC. On February 3, 2022 I hadn’t received a refund of all of my money so spent 4 hours on the phone with Royal who had to contact the account and the refund departments and figured out I was in fact owed $1250 to my credit card and said they would “expedite” my refund. February 28, 2022 I get an email of a FCC for $1250, another 1.5 hour call to Royal to be told human error and they are again going to “expedite” my refund and I can call back in 2 weeks to check the status. Meanwhile I have a new cruise booked and that payment is due March 18, 2022. It has been over 2 months since I was told I was getting a refund, and still no one can tell me how much longer it will be and they are expecting me to pay by bill! I have loved Royal Caribbean for many many years and think they had a fabulous program set up during Covid, but this is unacceptable!

by Oldman14

A fair start but needs refinement. Too many minor issues to document here. An example: wife and I booked using same credit card; one cabin. Our separate apps will not consolidate our ship spending on the cruise. She was allocated some credits and expenses while I was allocated others. No way to merge the accounts into one. We, thus, have two accounts for each trip and we want one! Define user “accounts” better on RoyalCaribbeanInternational . Our ship spending should be one consolidated number, not two separate and different numbers. Other examples: show where ship is at any given time; enable dinner and excursion reservations through RoyalCaribbeanInternational ; show comprehensive past RCC travel history for users; and many more.

While not an app issue, since Celebrity and RC share a parent, merge the accounts into a single app and give customers cross credit for bookings on either.

RoyalCaribbeanInternational could be MUCH better and far more user friendly!

by JustinCodes

I just got on a sailing on Harmony of the Seas and unfortunately I’ve had RoyalCaribbeanInternational giving me bad information. It is telling me my dining room is on the wrong floor. It’s also missing some reservations even though the front desk and the cruise planner show them.

My wife’s phone (while she’s logged into the same account as my phone) doesn’t show any of our reservations on day 2. And day 4,5 and 7 don’t even show on the calendar even though they do on my phone. I’ve force quit and restarted RoyalCaribbeanInternational multiple times and the problem persists. RoyalCaribbeanInternational may have a race condition or is locally caching bad data. I understand RoyalCaribbeanInternational just added support for Harmony of the Seas but the data inconsistency between phones is weird.

Small UI feedback:
Opening the calendar is hard to do, it would be nicer to have a button to just open the full calendar instead of having to do a swipe up most of the screen. Additionally closing the calendar is a pain. Clicking the down chevron doesn’t close it, and half the time when swiping it down with my finger on the chevron I open the Notification Center on my phone so I have to mentally remember to put my finger lower.

I appreciate all the Royal Caribbean development teams are doing, RoyalCaribbeanInternational makes it nice to find upcoming events and makes making reservations easier. I just want to be able to trust the data I see and have all the correct information.

by Steve's Icecream

I’m 55 days out and received a email from Royal Caribbean letting me know I could do my check-in using RoyalCaribbeanInternational . When I log into RoyalCaribbeanInternational it shows my Cruise but when I click on it it tells me to come back later and I cannot view any details about the cruise nor do I have any other options except to view the cruise listing. I deleted RoyalCaribbeanInternational and downloaded it again in case it did not update correctly since I last used it in March but that did nothing. Still can begin any check-in process so I am forced to go to my desktop and log into my online account. Hopefully this is just temporary because I used RoyalCaribbeanInternational back in March without any problems and having my phone with me all the time allowed me to show my Set-Sail pass at the port to bypass the desk and also to view events and bookings I had arranged. I also kept track of my spending with RoyalCaribbeanInternational. So let’s hope this is just a technical error that they can fix or unless they notified me too early for RoyalCaribbeanInternational usage. I was able to do everything on my desktop instead for the next 2 cruises I’m going on 7/5 & 7/12.

by JulesJuliaJulJul

Pretty limited information from what I was expecting. I was hoping to see some cruise compass/itinerary information for past, current or upcoming trips for the ship I will be sailing on. Since my reservation is entered into RoyalCaribbeanInternational for Harmony of the Seas, it is not allowing me to simulate for Harmony of the Seas. I am able to view information for the Oasis, Allure, Enchantment, Serenade & Symphony of the Seas but not Harmony of the Seas. It would be nice to be able to see event possibilities on the ship you will be taking. It would be great to be able to look at a schedule of events for what is going on aboard the ship you will be taking later prior to arrival for your scheduled cruise. Just to get an idea of all the things to do. Understandable that each event may be different for each trip or not available at all. But being able to see some ideas, that would be awesome. Still an OK App. I was able to find a little bit of useful information.

by KTWende

RoyalCaribbeanInternational itself works fine, aside from the chat going down on occasion. I’m giving three stars because I felt it was missing some obvious features. It would have been nice if you could receive notifications when someone sends you a message over chat. I missed several messages because I didn’t keep RoyalCaribbeanInternational up at all times, which seems to be the only way to know if you have a new message. Makes it hard to communicate with friends and family on board. The other things I would have expected RoyalCaribbeanInternational to have would have been a way to add activities to your own schedule (like the guidebook app). It would be nice to be able to scroll through the things I specifically was interested in for the day and get notifications about 15 minutes before to remind me. The information provided for the debarkation process also seemed a little sparse.

by ArianaSkye

RoyalCaribbeanInternational is very helpful while on board the ship. Even better, you don’t have to purchase the ship’s wi-if to use it. It contains maps of each deck, a filterable list of all onboard activities, and information about which reservations you have and when. One feature that could really help is the ability to choose activities you are interested in and having them appear on your personalized cruise planner with time and location. The cruise planner is on the web site and helpful, but it needs to be part of RoyalCaribbeanInternational . As it was, my husband and I took a picture of the daily activities so we could see the activities at a glance and then looked at RoyalCaribbeanInternational for more info. After, we had to work to make sure we remembered what we wanted to do. Overall, though, very helpful app.

by Doughgirlmom

First I would like to mention about staterooms. Rooms are extremely small and not much storage space, I get it..... keep everything small do you can have more people on board. But too small! Secondly in the bathroom it would be great to have the liquid hand soap, not the bar soap. It would even be easier for the housekeeping team. Bar soap is messy. The balcony is very nice. Also for breakfast, change up the menu instead of the same ole stuff every single morning no matter where you ate, except Johnny Rockets. Or paid. Also more food choices. I’m sorry I’ve been on Carnival many times and they have the different foods. And they’re free! But I will say our evening dinner servers were the best. Ben Amor and Eddie. They made for a great dinner. But again different food choices, especially appetizers and desserts! If you ask me if I’d cruise with RC again? Maybe.......

by KodaBear3

RoyalCaribbeanInternational is great for finding specific things on the ship, hours of shops and restaurants, excursion information, etc. I like that you can add activities to your calendar but it would be nice if we could manually add events to our own calendar such as spa appointments, meeting time and place with friends/family, and also receive a reminder notification. We missed our spa appointment because it was not on our calendar and we didn’t get a reminder. We felt so bad for the massage therapists that missed out on our appointment. Also, would be nice to see the boarding times off and back on the ship at ports of call. They’re listed on the Compass but not in RoyalCaribbeanInternational . Otherwise, we’ve used RoyalCaribbeanInternational quite a bit during our cruise. It has helped us a lot.

by NoeCano

Family vacations is always fun but this ship was amazing. The dinner staff I have to mention because from the over 20 cruises that I’ve been on , hands down, I’ve never treated above and beyond from day one. Marlon was our waiter and Francisco was our waiter manager. We had so much fun with them, great attitude and unbelievable service. Throughout the ship it’s not hit or miss on the service, everyone working is engaged and ready to help with anything . The only issue was at nextcruise trying to book our next cruise! The lady manager kept rushing the nice gentleman who was trying to help. She was horrible. We wanted to save on some of the promotions but didn’t get to because she told him we had passed the allowed time and he had other appointments to take care of. Mind you, we were trying to book 8 cabins .. but overall this ship is hands down amazing.

by Treadmiler

We just returned from a cruise aboard Enchantment of the Seas. We loved everything about this cruise out of Galveston Texas. We particularly liked the smaller ship as there were not as many people. The entertainment was outstanding and we loved the comedians as well. We purchased “the key” and found it worth the added cost. We are not heavy drinkers or gamblers but enjoyed the simpler things this ship had to offer such as the climbing wall, walking track, and fitness equipment. The solarium and pool areas were great as there were abundance of lounging chairs. We have cruised twice before with another cruise line and was so disappointed with lack of room to accommodate guests that we almost didn’t book another cruise, we are thrilled we did. RoyalCaribbeanInternational is very helpful when aboard ship! Thank you!

by Addie GR

I traveled with this line less than a year ago and was the best experience! It was also my first time in a cruise and now I don’t want to try any other! I was also very impressed because I forgot some jewelry in my room and they were able to mail my stuff home. I would definitely recommend this line for an amazing weekend or longer than that. We did a weekend And had so much fun .... so much stuff to do on board. Far from what most people think, it’s less expensive than going on vacation out of town. Where can you go and spend less than 150 daily with hotel food, attractions, and Fly fare included? From ice skating to rock wall climbing, and many other fun activities to enjoy, there is no time to think about getting bored. So much fun that I couldn’t resist to go back and will be boarding my second cruise in a month !

by Somuchfour

I was a little skeptical at first having had bad experiences with certain “apps” that don’t do more than just take you to the company's website. RoyalCaribbeanInternational was great though! Useful, very few glitches, intuitive. I have a few suggestions if anyone at RC is reading this: (1) ability to add custom events to your calendar (eg spa treatments so that you aren’t woken up by the spa calling on the day of your treatment because you’re late), (2) speaking of, spa treatments syncing into the calendar, (3) order room service from RoyalCaribbeanInternational , (4) make on ship calls (or messages!) from RoyalCaribbeanInternational (guest services, stateroom attendant, etc.), (5) be able to view and purchase your photo packages from RoyalCaribbeanInternational , (6) interguest messaging and/or calling, (7) alarms and/or notifications reminding you of your appointments or other important information. Thanks for the great app!

by Z3d2000

Why does this new Royal app NOT sync-up with My Calendar itineraries into it for this full functionality from all the work I did adding then this your full website version for my upcoming cruises?? I have already checked in. And did all my boarding eDocs, so why don’t you show the Ships daily itinerary items here as well. Guests want make plans to go to specialty dinners, shore excursions, signup for onboard activities times that don’t conflict, and we should see all fixed evening entertainment & shows or other daily activities that are always constant. Along with dining hours of operations...why don’t we???
It’s truly ridiculous that your Technology & Guest Experience Teams don’t have this all working correctly like with other cruise line company’s. Please fix, because as a Crown Platinum RCCL member, and owner of 2 technology companies, this is truly embarrassing, in my opinion!

by NYYScott

For the most part, RoyalCaribbeanInternational has a lot of nice features, but there are a few places that could use some improvement.

Daily Planner does not include a lot of Adventure Ocean details.
There were a few events which were in the paper copy, which were not listed in RoyalCaribbeanInternational . Consider giving Adventure Ocean it’s own daily planner so people without children in the program can have a less cluttered view.

On-board chat missing from app (at least on Allure of the Seas).
We purchased the Wi-Fi package and use our iPhones for this, but it would be a big improvement to offer this feature in RoyalCaribbeanInternational .
Airlines offer free chat without a wi-fi purchase and the previous RoyalIQ app offered this as well.

Ability to make reservations in RoyalCaribbeanInternational ahead of your cruise.
You can book reservations through RoyalCaribbeanInternational once you’re on-board and you can book through a computer in advance, but there’s no continuity or consistency.

Use your phone as your sea-pass and your room key.
For those who’s phones offer this technology, it would be great to unlock your cabin through RoyalCaribbeanInternational as well as to have the ability to make purchases.

Create an ApplePay/Google Wallet equivalent to purchase chips/tokens at the casino.
The casino is one of the few places where cash is used.
It would be nice if you could use Apple Pay or Google Wallet (or create RoyalPay) to make these purchases.

by I’m Lew

We have sailed on Royal Caribbean "Anthem of the Sea" five times over the last 7 years. It's home Port is "Cape Liberty" Bayonne, NJ. We always have goods days on board no matter where you are and what the weather is. Their basic food plan is great for variety and quality. We always buy 1 or 2 premium dinning which costs a little more but I love their " Chef's Table" dinning. Space is limited to 20 guests. It's a wine & food pairing experience. The ships chef greets you and explains all 5 courses. The wine experience is similar and is explained why a different particular wine is served with each course. Definitely a class act. We live within an hour's drive from our home to Bayonne. We hire a car & driver so we do not touch our luggage from our home all the way to find them in our spacious cabin when we enter it. There is long term covered & secure parking. For us it's the least stressful vacation we have ever experienced. Peace.

by JZ Blader

Love RoyalCaribbeanInternational. I haven’t used it yet on the ship but I’m looking forward to it. Right now on pre-cruise and I can see almost if not all activities on board. From balloon animals to cupcake making to wine tasting to the famous quest events (adult and family!) you can review it all once you have signed in with your user information. It can show you deck plans, information on events, if it’s free or has a cost involved. Is it designed for young or adult. Most of this information use to not be available to you until you saw a daily cruise planner on board. Now you can review before you go and help you plan your trip and then once on board you can add these items to your daily planner (can not add an event to your planner until you are on board, only down side). If you are looking for anything you’re able to fine it here, I hope! I will let you know once I get back how it worked on the ship.

by Flo.Rocks!

The whole cruise was amazing. The crew went above and beyond to ensure you were taken care of. The ship was beautiful and well taken care of. The room steward (Ida) was the best ever. Our room was always clean but she was never intrusive. She always took care of it, multiple times a day, but it was always while we were out. The entertainment was always fun and there was always something to do or see! The cruise director (Elizabeth) and activities manager (Michael) kept it fun. They were always working to keep everyone entertained. The food was great. The Windjammer (buffet) was great and the waiters were very attentive. The dinning room was one of the great highlights of the trip. Our waiter (Michaelvas) was beyond exceptional. The assistant waiter (Gerard) was amazing. They both got to know us and remembered our preferences throughout the trip. They knew what you wanted before you could even ask for it. Are true believers in Royal Caribbean now and will be taking many more trips!

by Pilot0987

On Harmony this week. There is no Coca-Cola Freestyle Station on deck 8 as shown in RoyalCaribbeanInternational . Consider allowing guests to give feedback on app while in RoyalCaribbeanInternational . When I click on my calendar only show scheduled events and hide free time so an easily accessible summary is available or just route to all scheduled events/shows/activities/etc. Show current temp real-time on home page up top. Allow account holder to select preferences for notifications including sound tones. On deck plans it would be nice to be able to zoom in or out and also tap on a venue and RoyalCaribbeanInternational takes you to the info on the place which is available but in multiple steps currently. Allow the opportunity to read transcript or listen to announcements on app. I’m sure there’s more but overall keeps getting better with the enhancements.

by Trumpsters1

RoyalCaribbeanInternational is off to a great start! Can’t wait to see it evolve. It’s so nice not to have to carry around the daily activities sheet. Eventually that will mean less paper too! I really enjoyed being able to quickly look up an activity and find it. For the future being able to star something or heart something and have your favorites pop up would be wonderful. It would also be great to be able to share your activities with others in your group or in the ship. Maybe even a locate your friend so you can catch up and join them for that show or activity. Also having information like sailing time and docking time would be convenient to have in RoyalCaribbeanInternational as well. I love it and I’m excited about this new app. I’m looking forward to see how it evolves on my next cruise.

by DiamondCyndi

As a Diamond member I have anxiously waited an RCL app. I could not have been more let down. Using RoyalCaribbeanInternational made check in take longer, not shorter. RoyalCaribbeanInternational crashed while I was checking in and I could not use and had to checked in manually. It’s difficult to toggle back and forth between reservations since we had 2 cabins for our family, all set sail passes should be in same screen. The “compass” on RoyalCaribbeanInternational is not user friendly. The 1 activity that I booked while onboard with RoyalCaribbeanInternational , when we showed up we were told we were not registered. Hope you can work out the kinks as there is a great potential.