Contact US Open Tennis Championships Support

App takes 8 seconds to boot up on an iPhone X. That is absurd! What makes it worse is coming back to check scores after using other apps for a few minutes this app has to start up all over again for another 8 seconds. That’s horrible multitasking! So bad I switched back to using their website. Also horrible is seeing only three scores on screen at a time. Make a more compact scoring list so we don’t have to scroll forever in early rounds when there’s are dozens of matches. Your website at least shows 4 and espn manages to show twice as many. Let us customize buttons at bottom. The draw is more used than the players section!!

The app is not compatible with iOS12, and anyone who still has an older phone such as iPhone6, which Apple still supports. All tickets are electronic but cannot be saved to Apple Wallet on iOS12. There is no option for paper or email tickets at all. The process to access tickets via the web is unnecessarily complicated and all but impossible for my 80-year old father, who has been attending for over 50 years. Horrible implementation by naive software designers. The USTA should be ASHAMED of this product and their heavy handed rollout of it.

Wimbledon had a very intuitive iPad app years back, but generally majors just don’t put any effort into it. LATEST/HOME PAGE has top stories with their own article links, Arthur Ashe current match score, and some videos. SCORES has live scores and completed matches, but no option to filter your favorite players. SCHEDULE is the order of play. PLAYERS is where you select your favorite players from A-Z, but then again, you can’t filter your favorites (for that you gotta go to MORE, select settings, then favorites). MORE has a bunch of links, some of which should be in the PLAYERS section (photos), SCORES (Matchcast, Watch) and others on LATEST/HOME PAGE (news and draws) I would expand PLAYERS and SCORES, then build from there. MORE should be the main home page menu. It’s just hard to navigate.