MyUsage app not working? crashes or has problems?

MyUsage Status

Published by Exceleron Software on 2023-10-27

In order to use this app, your utility must offer MyUsage service and you must
have an active MyUsage account. If you do not have a MyUsage account, please
check with your utility about availability and establishing a MyUsage account.

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Common MyUsage Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyUsage app on iOS and Android devices. Solve all MyUsage app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyUsage iPhone Issues and Solutions

MyUsage iOS app crashes, not working, errors
MyUsage iOS app network issues
MyUsage on iOS has black/white screen

MyUsage Android App Issues and Solutions

MyUsage has errors/crashing/not working
MyUsage server network connectivity issues
MyUsage has black screen

MyUsage iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyUsage app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyUsage app crashes or not working on Iphone (iOS):

Close and restart the MyUsage app on iPhone
Update MyUsage app to the Latest Version for iOS
Uninstall and reinstall MyUsage iPhone app
Update your iPhone to the latest iOS version

Fix MyUsage on iPhone unable to connect to server/internet connection issues::

To resolve MyUsage network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyUsage black/white screen (blank screen) on iPhone:

Follow the MyUsage iOS app troubleshooting guide Here →

MyUsage Android App Issues and Solutions

Fix MyUsage not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyUsage app issues:

Force Stop the MyUsage App
1. On android, goto "Settings" » click MyUsage app. » click "Force Stop".

Update MyUsage to the latest version on PlayStore

Clear MyUsage App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyUsage app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyUsage.

Fix MyUsage unable to contact server/ MyUsage internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyUsage » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyUsage » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyUsage on android.

Solve MyUsage black/white screens issue on Android:

Follow the MyUsage android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Exceleron Software, developers of MyUsage.

100% Contact Match

Developer: Exceleron Software

E-Mail: [email protected]

Website: Visit MyUsage Website

About this app

In order to use MyUsage, your utility must offer this app service and you must have an active this app account. If you do not have a this app account, please check with your utility about availability and establishing a this app account. this app Mobile allows you to get information about your utility service anytime, anywhere. In order to use MyUsage, your utility must offer this app service and you must have an active this app account. With accurate information about your utilities, you can reduce your carbon footprint and better manage your budget. this app gives you the information you need in order to make informed decisions regarding your usage. If your home, apartment, or business has a smart meter, you can get information 24/7 about how much you’re using – and how much it’s costing you. It’s fast, easy, and convenient. If you do not have a this app account, please check with your utility about availability and establishing a this app account.