Contact MyUsage Support

by Disneydad2202

I have no idea why our provider made us switch to this app, but as far as I can tell, there is no tab to explain anything about how to read it or use it. Instead of a simple ‘pay your bill’ prompt, there is only ‘add funds’. Add funds to what??? I have never added funds to anything to pay a monthly bill. Then, when you enroll in what I assume to be monthly auto pay, it does not tell me when it will start.
The graphs have lines in addition to the daily usage bars, but, as far as I can tell, there is NO explanation as to what these lines reference.
How about offering a walkthrough tab? Not everyone is as knowledgeable about apps and utilities as some of the other reviewers, and if I could, I would leave a ‘0 star’ rating.

by Mr30199

Jea is an overcharging scamming company. People are barely making enough to make ends meet and they overcharge on power. I’m rarely home and my ac is always off but they claim I’ve used $5 worth on energy. It’s barbaric! I’ve never used that much energy ever even during the sumner my numbers aren’t that high. You can’t predict how much you’re going to need cause it’s always different. No one can explain anything and the agents are rude and nasty. It’s a monopoly and unfair to the hard working people of Jacksonville. Someone needs to open another power company. I’ll break my finger trying to switch

by W Ramirez

Inexplicable, in my life had spent so much work when electricity is involved, and if we talk about money there are no ways to qualify the lack of respect for customers, they charge about $ 3 daily or not in your home plus the consumption of electricity that is 12 cents a kw and if that were not enough there are charges that apply to the account and end up paying a lot of money without using the service, believe me if there was a lower rating I would give less 5👎