Contact LastPass Password Manager Support

by Splashofcolor

I used this app for a number of years. Despite some security incidents that posed cause for concern, I stuck with it, even after the developers restricted free accounts to using only two devices. I removed my phone and iPad Mini, but kept it on my iPad Pro and desktop computer. Those are the two devices where I most need to access my passwords, so as long as I had those, I was ok.

Unfortunately, the developers recently decided that this model wasn’t profitable enough, so another change was made, this time restricting those with free accounts can now only use this device on one platform. They thought that making a change like this in the middle of a pandemic, when many of us are down in income, would be a great idea. It now costs $36/year just to share passwords between a mobile device and computer. Yeah, no thanks. I’m out.

I found another popular free password manager that works on ALL of my devices without a subscription. And, if I should realize at some point that I need (actual) advanced features, the premium subscription is less than 1/3 the price. I switched, removed ALL of my data from the LastPass servers and deleted my account. Sorry, LastPass, but you lost me this time, for good.

by Imnbfe

It’s beyond description how bad you have screwed up this previously flawless product.

I’m a long term LastPass user of more than 10 years. LastPass had an anemic customer base when I stumbled across it long ago But it was a game changer and it worked every single time. I was not only a premium user; I had it for my business and I was always proud to recommend it to anyone that would listen. My company developed world class web sites (top 500 since 1995) so I’m not only qualified to critique software; I also have a consistent flow of inquiries regarding software and tech of all varieties ; but the enterprise internet platforms were my stomping grounds. LastPass was one of those rare gems that I could boast about when someone asked about password management. I would frequently take the liberty of installing it On the computers of my friends; family and associates on occasions where I found myself sitting at their PC; usually trying to fix whatever issues they may be having; while also tweaking it with softwares and settings that I found to be instrumental In whatever capacity they used their computer for. LastPass was a program that would get expressive “thank yous’ hand shakes ; thank you’doccasionally a

by MuggleLexi

I had to get a new phone. When I installed my backup, I had to log into all of my apps. I use LastPass to store my passwords. When I tried to log into LastPass with my master password it kept telling me to verify my identity using the LastPass Authenticator. I had never enabled this feature or downloaded the Authenticator app.

I logged into LastPass on my computer to verify, and yup, NOT enabled. I submitted a ticket to Support. A day later they responded with a link to an article on how to reset my Master Password. They never even bothered to read my submission. I don’t need to reset my Master Password, I know what it is. I respond as such...no response for two days. I submit another ticket, Support closes the second ticket as a duplicate and tells me to look at the update on my original ticket. When I go to log into the website (to look at the update on the ticket), it forces me to now reset my Master Password, and once I do, I get an “ Authenticator Failed” error message.

Their app is now junk, their Support is even worse. Most of my logins are now held hostage and I will have to one by one have these websites send me reset password links. You better believe I will be using a different password manager going forward. What terrible Customer Service.