Contact LastPass Password Manager Support

by Ronbo7511

The app itself is good, but don’t have a technical problem that doesn’t fit into one of their predetermine issues. You will NEVER get resolution. Talking to a human is not an option. There is a number that gives you three options, two of which direct you to the online website, and then immediately hangs up on you. The other does direct you to a human, who doesn’t work for LastPass, and can’t help with anything.

I started using last pass about 3 years ago, and loved it. I moved two years ago, and had to change my email address since the provider didn’t service my new neighborhood. I looked around for a way to change my login email on the app, but couldn’t figure it out. Skip forward to last week, and something happened to the password I had been using for years to access LastPass. I couldn’t reset it since it wanted to send the resetting email to my nonexistent email. I submitted a report to LastPass and got a confirmation email back (good so far). A day later I got an email from one of their Tier 1 employees asking me to answer a bunch of questions confirming my identification I assume (good so far). That was the last communication I’ve received from LastPass. My life is tied to all of the data stored in this app, and I can’t get a simple user name converted to a new email address. If you’re backed up, tell me. Tell me something! Worst customer service!

by Bycrafton

Edit: Never mind, the free tier doesn't support using both desktop and mobile now - you only get one or the other, and if you want both, you need to pay $36 a year?! Use Bitwarden instead. It's essentially the same thing as lastpass, and still has a useable free tier. Beyond that though, their paid tier is only $10/year, and that's what really kills LastPass for me going forward. Lastpass could have given a reasonable price for grandfathered users, but they're clearly not willing to engage with the competition. Seems like they only care about their enterprise customers going forward, not the personal folks. I understand needing to be profitable, but this isn't the way.

Original review: Makes it a breeze to fill in login credentials and generate random passwords for each website/app - it's impossible to manage the hundreds of accounts you need these days without something like this. There's also a spot for you to store info in a secure, encrypted space, making it ideal for credit card info, bank account numbers, etc so that you can always look them up easily while still trusting that they're safe. Only complaint is that i wish that the desktop chrome extension and the apps would sync up more quickly, but there's a way in the app to manually sync with the cloud, so it's not a huge issue in practice.

by Splashofcolor

I used this app for a number of years. Despite some security incidents that posed cause for concern, I stuck with it, even after the developers restricted free accounts to using only two devices. I removed my phone and iPad Mini, but kept it on my iPad Pro and desktop computer. Those are the two devices where I most need to access my passwords, so as long as I had those, I was ok.

Unfortunately, the developers recently decided that this model wasn’t profitable enough, so another change was made, this time restricting those with free accounts can now only use this device on one platform. They thought that making a change like this in the middle of a pandemic, when many of us are down in income, would be a great idea. It now costs $36/year just to share passwords between a mobile device and computer. Yeah, no thanks. I’m out.

I found another popular free password manager that works on ALL of my devices without a subscription. And, if I should realize at some point that I need (actual) advanced features, the premium subscription is less than 1/3 the price. I switched, removed ALL of my data from the LastPass servers and deleted my account. Sorry, LastPass, but you lost me this time, for good.