HSN Shopping App Reviews

by Not Worth The 5$

First of all after I completed the order, the total was supposed to be 20 something dollar, when I checked my account I was charged 40 plus dollar. I didn’t even sweat it. When I got the delivery confirmation, it said it will come in the 3rd, two days later I checked it said it will come on the 4th, no big problem. I needed it by the 4th, so I went and checked on the 4th to see what time it would reach by. The dates was changed to the 5th. This was really annoying and frustrated as I needed for something important on the 4th. Today the 5th it finally came, when I opened the box it was missing the part of the order , I had to double check to see if I order the right cause I know I did, which I did. They only sent half of a whole piece. What am I suppose to do with that? I called customer service, first of all bad connection, I couldn’t hear a word that the lady was saying it kept on having these static noise which I thought was really sketchy. The lady said she’ll send out another order and all I have to do is resend the one that I have and I’ll receive the correct order in about 3-7 business days. As I’m typing this review I got an notification saying that my order was cancelled at my request???? I’m so confused and annoyed

by Givemenotanluxe

This product is nothing like what is promoted on TV. First I bought the drops and used my own lotion as you promoted. It absolutely did nothing to tan my skin. So I ordered ‘the butter’ because I noticed one host said that was all she used for her great tan. I have worked with this product for more than 30 days even went other web sites for suggestions and I cannot say anything good about these products. I will have to say that combination of the two together is more hideous looking then using the 2 separately . Please note my findings 1) This product set on top of your skin so it rubs off all day long 2) This product stains your hands. I will say it’s a great “palm tanner”, so when you touch your skin throughout the day you better wash your hands. Evidently the palms is only part of the body that this product effectively tans! 3) This product washes off when you shower. Oh what don’t wash off leaves splotches all over. When you go out into direct sunlight you can really see how horrible your tan looks. Any time you rub a cloth over your skin the cloth is totally brown. 4) Don’t get this product on your knees or ankles because it turns them really brown and unlike your legs it won’t wash/scrub off.

by Idclair42

On November 22 a grill for my husband for Christmas. I was told by December 7. No grill! To find out where my grilled was and it hadn’t been sent. So the shipped another one, I was told I’d have it by the 18th, when it didn’t come, I called the shipping company and it hadnt even been shipped. They told me the didn’t receive an order to pick it up. So I called HSN, they AGAIN, didn’t know why it hadn’t shipped! HSN guaranteed, again guaranteed I would get it by the 24th! So today, the 23rd, I called the shipping company to find out what time it would be delivered tomorrow and they told me, they had only received it today and it wouldn’t get to me for another 2 weeks or so! HSN and they told me they really didn’t understand what happened! Then they offered me a $50 refund! How insulting! I ordered this grill over four weeks ago! I asked them to refund my money and get it back in my account today so I could go get my husband another present! They told me they would and when I checked my account it wasn’t refunded! I called again and was told that wasn’t true, I couldn't get it that day, it would take 3 to 5 business days! So now here I am the day before Christmas Eve, no present, no money in my account! I had been lied to twice!! And the only thing they offered me was a$50 discount!
They seemed like they could care less! It really seems like they want to do nothing at all to make this right!
WORST CUSTOMER SERVICE EVER! Merry Christmas - yeah right!

by Scotsqueen

…that I purchased the Bissell Air Ram a little over a year ago & I just noticed you have it back in stock. I read HSN reviews & they are, of course, mostly very recent purchases. I was going to write a review pointing out that this product is not very durable, as can be seen in non-HSN online reviews & my own experience. My Ram started breaking down in less than a year, but my husband kept it limping along until about 6 wks. ago when it finally gave up the ghost. I purchased it because I’m older & have a very bad back & joint issues. It was great for as long as it worked, but it just didn’t last nearly long enough, especially for the $, so it’s back to the heavy, corded vacuum that I hate. I will probably take the Ram completely apart to see if we can get it going, since I can’t afford to replace it @ this time & I miss its convenience & light weight & I've nothing to lose @ this point. The ‘annoyed’ part is that I couldn’t leave a review because it’s been over a year since I purchased it. Most items last more than a year, & should last longer, but by putting an expiration date on reviewing products, you do exclude many negative reviews. That skews the data in your favor. Thank you.

by Last Shopper

I have ordered many Origami Pieces in the past but most recently I ordered a set of two three shelved unit and a set of three shelved units both were ordered in Pewter. But When the second set arrived it did not match the first Pewter set. I notified HSN and I was told to call Origami concerning their color change. Origami said that there was no color change and that HSN had sent the wrong color out to me. They said that I had received one set in Pewter and the other set in Platinum. I called HSN once again and you finally agreed that this was an in warehouse error. This shelving unit weigh 80 lbs way to heavy to return therefore I am stuck with a mismatch unusable double set of Origami Shelving Units. I have been a customer for years and I am very disappointed in this business practice you should have better quality control for your warehouse. Units of this weight are way to heavy to return. I will never order from HSN again realizing your lack of quality control and I do not have the confidence that I will receive correctly what I ordered. You need to have a method of correcting errors such as this without causing the customer so much lost. I feel taken advantage of because the product is to heavy to return. THIS IS BAD BUSINESS ETHICS AND SHOULD NOT HAPPEN. Please CORRECT THIS SITUATION BEFORE YOU LOSE EVEN MORE BUSINESS. You should be ashamed of your incompetent and want to correct this ASAP.
Please respond to this email.

by Dizzy_Dragonfly

I am fuming mad & highly disappointed! I was trusting. My 1st order was a pool, along w/ my 2nd order a ladder. A family member recommended HSN for their flex pay options. At check out I carefully reviewed my order as I always do; I used PayPal (as always for secure checkout). I carefully reviewed what HSN claimed to bill me.. after clicking ok & feeling happy with my order, I checked my bank account to realize not only did HSN bill me both flex pay amount for the 2 items, (which I approved), but also a 3rd amount for the order total of both items, nearly wiping out my account. In a panic I immediately contacted HSN customer service.. hoping desperately they would immediately fix this. Nope. They told me all they can & will do is email PayPal to release the 3rd amount, but that could take up to 72hrs (mind you also a holiday approaching during same time).. so from HSN it was.. sorry about your luck, nothing we are willing to do. Not only did this break me, but now will create significant problems w/ my auto payments scheduled to come out, & put me in a financial pickle. Nowhere on confirm order on HSN checkout or PayPal checkout did it show, let alone did I approve the whole amount.
Make sure y’all check your accounts shopping with HSN. They obviously double bill, and don’t do anything to rectify it. 👎🏻👎🏻

by One Star Too Many Nana

I can’t emphasize enough how frustrated I was every time I tried to find out what happened with an order I originally placed back in November. After weeks of waiting on tracking, it never showed that it was shipped out. Then it was returned. Customer service first told me that the outside vender ships out in bulk and that was why the tracking didn’t show movement. Then when it was returned for no apparent reason, I was told I would have to reorder which I new meant that it would not arrive in time for my grandsons Christmas. But once again , it didn’t arrive on December 27. Again tracking didn’t show anything after labeled. I also recieved a e mail stating there was a delay on the shipping but that I would recieve it shortly. Days later I recieved an email to see if I was happy with my product from HSN. This prompted me to call to see the status as my grandsons had not recieved the neck pillows yet. When I called again after the first of the year I was put on hold then disconnected. When I looked back on status, it suddenly showed returned again. Besides being disappointed at not getting the Buccaneer neck pillows, I have worked customer service all of my working years and have never had such horrible service. I will NEVER buy anything from HSN again.

by 0starts

I ordered a traeger wood pellet grill on November 25 as a Christmas gift and the original delivery date was suppose to be December 10. It took weeks to show any tracking information and the date kept changing so after the 10th when I didn’t receive my order I called and HSN said the date has changed to December 17th however when I called and spoke to AIT worldwide delivery service they told me the item hasn’t been picked up from the sorting center. Finally after December 20th I called and demanded a refund they first refused to refund me my money saying the item was in transit however ait worldwide left a voicemail stating my item has been lost! If you look at the reviews this happens all the time and these grills are not small items to be able to get lost this many times! Someone has to be stealing these items it’s doesn’t make sense for everyone rating to say the same thing has happened so I ordered the same thing from QVC and the same company was delivering the item and the same thing happened! Best bet is to purchase this item from a local store so u can receive your item and not have to worry about it getting “lost” or it being damaged upon arrival! This was my first time ever ordering from HSN and will definitely be my last! Also the price of this grill has went up $100 or a little more! Ridiculous!!!!!

by Darriam12

I have been a loyal customer with HSN for the past few years and last year made multiple flex pay purchases. At the end of my flex pay payments, I had one purchase with a balance , I also had a Spendable Kash balance which could cover the last payment. I attempted to make a purchase and was told I had a balance and that it had been sent to collections.
I had a Spendable Kash which should have covered the payment. Even though the Spendable Kash was taken the account was sent to collections. Had I not attempted to make a purchase I would have never known about the collection status. Nevertheless even though I paid the collections service. When I attempted to make another purchase on Flex pay I was not allowed. I called customer service only to be informed because of a $30 paid collections I would not be able to use Flex pay for a year!
My complaint is that my Spendable Kash was taken (not sure why if it was not applied). I was never informed of the collections placement until months later when I attempted to make a purchase.
Last but not least once the collections was paid, it would have nice to be informed that I would ineligible for Flex pay for a year, as I use HSN a lot during the holidays.

by Grandmo48

I do enjoy using Some of korres products. But I feel the host say the same thing’s over and over again. No imagination A few of my observations 1. The one Liter body wash and body lotion runs out practically every showing. Then the next day magically all stocked up again. 2. The pure Greek olive vitality oil. The hostess or Liz say every time. Only available once a year. That is not true . I have looked back on my orders. And I found at least 3 times when I have found it appearing many times in a year. 3. The lady that demonstrates the shower wash. Uses the same leg every time. Plus what looks like dry skin you can see where the dryness is always in the same place. It never varies. If it is used everyday her leg should look different. Especially if she has several demos. Who only washes one leg. 4. Recently Quite a few new items within 5 minutes of airing goes right to extended orders. How can you offer a product that goes directly to waiting. I cancel those products immediately. 5. And finally, I feel a few of your host do not review your products. They carry way too many stacks of product information cards. I can understand once in a while. Put some of the host don’t learn about the products. Looks very unprofessional. Or keep saying to the product host “Right” To me they look unprepared. I change the channel and look up the product on your home page. Much more informational. Then I will make a decision. Thank You Pamela Harris

by Selective Or Dishonest?

I consider myself to be an HSN shopper. Frequently I have submitted reviews for items when I feel that the information may help others to make decisions about whether to purchase an item. I have submitted 5-star reviews when I feel that the item warrants a rave. Recently I wrote a review for a DG off-the-shoulder sweater (wine) that was not published. When I attempted to submit a second review I received a message that I had already written one review and was not allowed to submit a second. Yet the first review had not been published. Thus, the only reviews that remained on the website were rave reviews! If you continue to cherry pick reviews for publication, you will lose my business. I didn’t like the sweater: the wine color was faded, and the garment looked shop-worn. I had purchased the item to take on a winter weekend getaway, but when my husband commented that the sweater did not look “special , “ I realized he was right, and returned it. I am not just disappointed in the designer, but also disheartened that my review was not published. And by the way, this is not the first time a review of mine was not published. Some would refer to this practice as arbitrary, or even dishonest.

by 123hapoy

I have both the HSN card and my debit card on file. I bought an item and put it on the HSN card and forgot to switch it over to my debit card. I’m on auto pay with your card. I was buying items on flex pay and it all went to your card. I must have gone over my limit. Why was I allowed to complete a purchase if I was over my limit? Either HSN or the bank should have immediately stopped the purchase and directed me to the bank or customer service to let me know I was over my limit. I could have charged something really expensive and you would have let it go through? Either way, I’m on auto pay and payment comes from the same account as my debit card. Every credit card I know of will decline a purchase on the spot if your over your limit, or at least refer you to call customer service. I’m now feeling like a criminal with nasty letters saying if I don’t pay right away, it’s being turned over to collections. I’m on auto pay on everything to keep my credit in good standing and never be late. I have shopped with HSN since the 80’s and I’ve never experienced something anything like this. Are you trying to ruin your customers good credit on purpose? Even a phone call to my house would have been nice..... I expected more from you HSN and I’m ditching your card. If I were in charge, I would definitely change what bank handles your HSN card.

Sharon Holiday

by TheGarz82

I have been a fan of HSN since it was the Home Shopping Club in the late 70s and was a radio show out of Clearwater Florida. I still remember most of the jingle, but I have never had a bad experience with this company. No matter the problem, customer service is there to resolve the issue. So 🎼I still feel like I’m getting a hug, I love the Home Shopping Club!🎼 Umm Network. The website is easy to navigate and I can change my preferences anytime. I will ALWAYS be an HSN woman. HOWEVER, recently I have been having issues of getting the wrong merchandise, articles missing from shipment, or excessive delays. The delays, some are no fault of HSN but the suppliers, I get it. What I DONT GET is why if I have to wait longer does the price go up and if I ordered during free S&H, why do I have to pay after 30+days? This needs to be corrected. As it stands I will continue to order my regular items, Andrew Lessman, but as you can check, I have deleted all other auto-ships. I have cancelled several delayed orders and am hoping things start looking better soon. I would HATE to give up an almost 40 year relationship. Please fix these issues.

by 2thebeach

Open HSNShoppingApp and not one but two videos are automatically started. Updated: The latest update allows me to mute the videos. That’s a big improvement and I’ve added 2 stars. I still prefer to play videos if I’m interested and not have them start automatically but the mute helps. Also, it’s shopping! Show us lots of things to buy right away! When we walk into a store we see lots of choices. It should be the same on a shopping website. But HSN and QVC seem to have gone the opposite direction. I don’t understand it.

For some reason it won’t load the main page and says to check my network connection. But I can use the search function and see my cart and past orders. I can shop selections from the search results too so I don’t think it’s really a network issue. I don’t have a problem with any other live videos on other apps. I looked in settings and I have checked to use cellular data if WiFi isn’t available. I also restarted my phone. Not sure why the main page and shopping tab aren’t working.

by Lovinhsn

I love everything about HSN. Your website is perfect and easy to use. The only thing I would like to be able to do on the order page is sort a list of items I have sent to other addresses. I like sending gifts to my Son and I don’t remember everything I have already sent. One of your reps was so kind to send me a list of the current items sent. Which brings me to the next praise for all the people I have talked with have been so friendly and helpful. I love watching all the hosts. They make it so much fun and entertaining and I appreciate everything all of you do to put on this show.
The only thing I would like to see improvement in is the returns. I prefer to have my returns applied to spendable kash but this is not an easy task to accomplish. I mark the return slip to apply to kash which never works. I call to ask to have it applied to cash and have gotten many different replies. Sometimes I’ve been told it will go to kash but it doesn’t. This is really the only issue I have and would love this to be improved.

Thank you

by Jazzbaby17

Shopping with HSN for years, has been fun.
However. a recent experience has sent me running, for now, at least. I placed several items in my cart. I had some reservations, which is why I didn't purchase them right away. I decided not to purchase them, but when checking my bank statement online, as I do all the time, I found all the charges taken out of my account. And at full price, which I never do. To add insult to injury, over $300 was for food items, which Customer Service said could not be cancelled, or returned, obviously. I was able to convert to flex pay, at the very least!! The irony now, is that I did not order the food because I realized my small freezer space would not be able to hold it. I will now have to give away some of it. Talk about a comedy of errors. And this is not the first time items in my cart have been charged. I'm very uncomfortable about this episode, and cannot trust HSN any longer. If I do shop again, it will have to be an incredible bargain that I will pay full price for. HSN you should have taken responsibility for this error.

by EFEL2006

I’ve been watching HSN as a child 10yrs old until now that was back in 1980. I always loved watching all the hosts explaining all the specifics of the item they were trying to sell us consumers from home! Needless to say I am still a customer of HSN & QVC..but for some reason I gravitate towards HSN more ..

They have some of The BEST on Air hosts. Their Customer Service Department is 2nd to none . I love me some HSN . I will always be a customer of HSN as long as they’re on I’ll be watching and buying !!! They also make it so easy to rerun items that for whatever reason, you can just rerun within the 30 day window.

HSN has the latest and greatest brands and items plus the prices for some of the top brands & products are exclusive values to HSN, which as a long time customer .. is def an irresistible deal for me. Of course I’ve sent back my share of products/ items I just wasn’t happy with or mostly defective or damaged. I will say that if you have an issue with easy return labels not being in the box along with your item, give HSN Customer Service and they will accommodate you if it’s possible to do so. Every one’s situation will differ from one another..so keep that in mind.

by Love Me Two Times!

As a disabled shopper it’s so nice to be able to pick up stuff I need at my HSN App so my actual shopping is so much less burdensome... that way I get to enjoy shopping at home without having to carry everything or have to ask for help; and for those misc item type shopping at a store is more enjoyable bc the majority was done with HSN. I have the time to spend exploring.

Having to walk with one hand occupied use to make shopping a chore instead of fun... now even a trip to Walmart is quick and gives more independence bc large and heavy stuff was delivered right to my door by HSN. I can now carry small and light weight stuff with my other hand like other people do. It makes me feel normal now.

I always get my HSN gems and treasures faster too!! A 3-7 Day always turns out to be 3😄Love love love HSN! Quality items with convenience. Customer service reps are all very nice and helpful too. And so many items have made my life safe and secure... I. E. Sound exercise equipment, security cameras and a shredder etc😘

by Mobile Scooter

Purchased one last October for husband it came was broken was going to send back got a letter from hsn to not send back and to disagree it and they gave a credit meanwhile the scooter company made arrangements to send new one to where we were at vacation so it was still in month we could have returned it or broken one as it turned out it was never used and now almost a year later hsn has decided to recharge for the scooter which we could have returned and now charged for it and not even on extended pay so max out card said they would take it back but only give a credit for other merchandise not credit for scooter so that means they get scooter I still pay and have to trade out cost anyway didn’t expect not pay for scooter but they should have never issued credit then months later in pandemic charged again whole amount still pondering what to do but thinking not buying anything again from them oh and by the way first manager was very courteous and nice her manager was not so if I contact president wonder how they will be service is usually from top down. Thanks for listening

by Integrityj

HSH I will NEVER order again customer service as far management is horrible.
Three items I ordered where delivered to an address that haven’t used in more than 10 years. The first time the package was delivered to that old address I had The sales representative said “sorry there’s nothing I can do” . I ask to speak with the supervisor who took the purchase off my account. They said that when ordering I selected the old address for shipping. Upon my request I ask HSN sales representative to remove the old address off my account. I also removed it on my account. Once again 2 other items went to this same address and again the same response from the sales person was told to me “sorry there’s nothing I can do “ again I spoke to a supervisor who said I have the old address on my account I them explained I took it off the last time to avoid this problem. He said I will try to give you back part of a refund. I said I’m not paying for what I don’t have and NOW IM DONE with HSN . Buyer BEWARE they don’t refund when things go wrong in the system.
J. Cooper

by Bigmikenc

We ordered a 2 pack of computers that were on special. We ordered it and everything was confirmed and there was a pending charge placed on our account. Then it was cancelled by HSN with no communication letting us know there was an issue. HSN states that the card would not allow the flex pay and that was a total lie. I spoke with the card owner Wells Fargo and they stated that they approved the flex pay for 6 months and approved the first payment. So that’s the first lie I was told. Then the price was increased to 599 from 399 and I was told I would have to now pay the 599 even though they, HSN, scammed us so they could get the full price. The customer service service supervisor was ignorant about this situation and completely not helpful. I am now sitting here waiting on 2 computers that aren’t coming and had to order 1 computer from QVC so that I can do work on a computer since ours crashed. I will never be using the HSN again. App deleted. And I will be contacting the better business bureau reporting to them that HSN is running a scam practice of business. STAY AWAY!!

by Meeeeshj

I have purchased items from HSN for years. I reviewed some items that I bought recently that I was soooo disappointed in and never even got a response. The items I purchased were not inexpensive but the quality was so cheap it was ridiculous.

Unfortunately for me, I ordered the items then went on vacation for over a month. Upon return I opened my boxes excited for the items I ordered. They were awful and I truly think this designer should be ashamed of herself. Most items were cut wrong and/or the hems wrinkled so bad they cannot be worn. Few hundred dollars I spent on items I cannot wear or return because I trusted HSN would have some quality control. Because I wasn’t able to open them in time I cannot return them.

I’m so disappointed...I will probably never buy anything from HSN again due to them not caring about their customers reviews. Who knows...this one will probably be ignored as well.

by Not Righ

Last night I tried to place an order for the today’s special and then again this morning and when I called customer service and told them there was an error message the customer service rep told me that my account had been blocked because someone else in my household had placed an order and was late on their payment now they have their own account has nothing to do with mine I am a very regular customer and have even paid my flex payments up in advance I hold and Hsn Card which I do the same I then wrote an email and received a email back saying that there was nothing that they could do until that person paid their account up current again I think this is very wrong it has nothing to do with me my account catching we don’t use the same bank account catch up all we do is share an address and that’s only temporarily again I am very very unhappy catch up and feel this should be taken care of right away since again can their finances has nothing to do with mine

by Lilbabyhead

Evertime I use HSNShoppingApp it always has a problem taking my password , at times it says no such customer(when I've been shopping for 15 years) ,then I have to change my password everytime. Then it always says my item or items can't be sent to a PO Box when it can. Then I have to argue with the post office because of this. I'm sick of them telling me off. I don't understand why the shipping can't have both the physical and PO Box on the same label. I've shopped with many other companies and I can put both on one label without hassle. And now this time it didn't give me the option to use flex pay.. I wanted flex pay.. but another hassle again. With all my info already in system takes so so long to order something. Tonight took at least 45 min to order 2 things. Need to make app friendlier instead of a headache

by Javiles007

Generally speaking, it is a good site, after you spend time getting familiar with the process. My negative comment is with the search tool, if you search generically, it can be difficult to locate what you want. On the same track, I was not able to see what products are sold without a search.

The other strong negative was with checkout. I thought I had completed my order and payment, so I searched for another item. I placed it in my “bag” (cart), and as I was checking out, the items I thought I ordered and paid for, were in my cart again! Apparently I had not really completed the previous items! It caused me concern and confusion! Ultimately I was able to complete my transaction. I am a regular user of online shopping and it confused me, if the same occurs to others, they may close the order page and not place their order!

Thanks! Peace!!!

by Douglasdn

I purchased the Delonghi EV250, it came and was missing the remote control. I called spoke with customer service and was told that the best they could do for me was to ship out a entirely new unit, and I would need to take the remote from the new unit. I order the grey the unit that was shipped was white, because that’s what was in stock. I had to unpack remove all of the packaging for the remote and ship back at my expense . Not to mention I have to find the time to take the item back to a UPS store, which is a 25 min drive. I would have been better off going to PC RICHARDS OR WALMART. This is so wrong in all levels, it’s 2019. The point of online shopping is about convenience . With my sick mom , full time job and taking care of the family business I don’t have time , not to mention it’s very expensive . No more shopping for me from HSN

by Chrissy903

I thought I was going to get an amazing deal on Vertuo Plus Coffee Expresso on the Black Friday holiday weekend deals.
Little did I know because I checked out as guest, they cancelled my order because my info wasn’t verified. And by the time I was able to get it verified they were sold out.
With the only excuse for not letting me know that my info needed to be verified was that my info wasn’t verified so the couldn’t send me an email or call me?!?! But yet you can send me an email order confirmation and an email confirmation of cancellation?
The customer service girl was great and offered a $10 off my next purchase. But when you go from getting after discounts $120 to now having to pay $180 it’s a huge upset!

by Joy Slack

I started using this product about three years ago because my legs felt tingly while sitting in a chair, and especially during long rides in the car. I was twitchy and couldn’t sit still because I was so uncomfortable. Almost immediately I noticed a calming effect and could relax again while sitting for long periods! Also, my feet and ankles don’t swell like they used to while sitting for long periods. I love love love this product more than I can say, and can’t thank you enough for giving me back my ability to be comfortable again!! I also take many of Andrew’s other products and love them all, this is just the one that has made the most noticeable difference in my daily life.

Thank you so much!
Joy Slack

by Ross From Hilo, Hawaii

Order several items and tried to pay, but the system booted me out when I reached the confirm and pay section...so, I redid the order, confirmed and payed....BUT I was surprised when I received TWO confirmations for two orders....apparently it still charged me for the 1st order, which was incomplete, and from which I was booted out of...
When I tried to cxl the order ( they open at 8:00am EST., which is 2:00am HST), the nice operator told me that the order has been shipped already, so she couldn’t cxl the order...I did not know that UPS did pick ups on Sundays...This is the second time that their system has booted me out and charged me twice...😤

by The Original Bubbles

I’m very upset and unhappy with the lady that canceled the HP Envy 6255 wireless photo printer, copier and scanner which was the smart deal and I had it ordered on online with the laptop and pc mover and she thought I had ordered the wrong printer she said she had a green printer that was the promotional printer with the laptop and she convenience me I had ordered the wrong one and she cancelled my 6255 printer and then I was looking out the tv where I rewound it program and say I had originally ordered the right printer and I called back and the guy said it was sold out so she caused me to lose my order on the printer I actually had ordered to start with. I’m very unhappy and upset. I started to just cancel the whole order! That is not the way you treat customers. Not happy at all with HSN !!! She should be fired!!! Sincerely Debbie Herriman

by Vickiejoy

I hav had my HSN card for many years and have never had any problems. But, your transition to Synchrony has been nothing but a big headache. This month when I went to make my payment I could not get on my account, when I tried to register with Synchrony it said I needed a card number so I called Synchrony they say I needed to wait to receive the card in the mail (which would be mailed some time in September, when I asked if mine had been mailed yet, I was told there was no way of knowing because they are mailing out thousands. What! You are mailing a credit card and have no way of tracking, or telling when it was mailed? Unbelievable!) This is so ridiculous, they should have mailed the cards out a month in advance of shutting off the old payment site. So unprofessional. Very disappointed HSN. 😟😕