Contact HSN Shopping App Support

by Idclair42

On November 22 a grill for my husband for Christmas. I was told by December 7. No grill! To find out where my grilled was and it hadn’t been sent. So the shipped another one, I was told I’d have it by the 18th, when it didn’t come, I called the shipping company and it hadnt even been shipped. They told me the didn’t receive an order to pick it up. So I called HSN, they AGAIN, didn’t know why it hadn’t shipped! HSN guaranteed, again guaranteed I would get it by the 24th! So today, the 23rd, I called the shipping company to find out what time it would be delivered tomorrow and they told me, they had only received it today and it wouldn’t get to me for another 2 weeks or so! HSN and they told me they really didn’t understand what happened! Then they offered me a $50 refund! How insulting! I ordered this grill over four weeks ago! I asked them to refund my money and get it back in my account today so I could go get my husband another present! They told me they would and when I checked my account it wasn’t refunded! I called again and was told that wasn’t true, I couldn't get it that day, it would take 3 to 5 business days! So now here I am the day before Christmas Eve, no present, no money in my account! I had been lied to twice!! And the only thing they offered me was a$50 discount!
They seemed like they could care less! It really seems like they want to do nothing at all to make this right!
WORST CUSTOMER SERVICE EVER! Merry Christmas - yeah right!

by Last Shopper

I have ordered many Origami Pieces in the past but most recently I ordered a set of two three shelved unit and a set of three shelved units both were ordered in Pewter. But When the second set arrived it did not match the first Pewter set. I notified HSN and I was told to call Origami concerning their color change. Origami said that there was no color change and that HSN had sent the wrong color out to me. They said that I had received one set in Pewter and the other set in Platinum. I called HSN once again and you finally agreed that this was an in warehouse error. This shelving unit weigh 80 lbs way to heavy to return therefore I am stuck with a mismatch unusable double set of Origami Shelving Units. I have been a customer for years and I am very disappointed in this business practice you should have better quality control for your warehouse. Units of this weight are way to heavy to return. I will never order from HSN again realizing your lack of quality control and I do not have the confidence that I will receive correctly what I ordered. You need to have a method of correcting errors such as this without causing the customer so much lost. I feel taken advantage of because the product is to heavy to return. THIS IS BAD BUSINESS ETHICS AND SHOULD NOT HAPPEN. Please CORRECT THIS SITUATION BEFORE YOU LOSE EVEN MORE BUSINESS. You should be ashamed of your incompetent and want to correct this ASAP.
Please respond to this email.

by 0starts

I ordered a traeger wood pellet grill on November 25 as a Christmas gift and the original delivery date was suppose to be December 10. It took weeks to show any tracking information and the date kept changing so after the 10th when I didn’t receive my order I called and HSN said the date has changed to December 17th however when I called and spoke to AIT worldwide delivery service they told me the item hasn’t been picked up from the sorting center. Finally after December 20th I called and demanded a refund they first refused to refund me my money saying the item was in transit however ait worldwide left a voicemail stating my item has been lost! If you look at the reviews this happens all the time and these grills are not small items to be able to get lost this many times! Someone has to be stealing these items it’s doesn’t make sense for everyone rating to say the same thing has happened so I ordered the same thing from QVC and the same company was delivering the item and the same thing happened! Best bet is to purchase this item from a local store so u can receive your item and not have to worry about it getting “lost” or it being damaged upon arrival! This was my first time ever ordering from HSN and will definitely be my last! Also the price of this grill has went up $100 or a little more! Ridiculous!!!!!