Contact Map My Fitness Support

I started using this app to complement my use of MyFitnessPal and thought I would use apps from the same developer. The first 4 weeks it worked great then I guess they made changes and now I’ve deleted it forever and am going back to strava. First off they used to have segment and PR tracking and they got rid of it. Not a big deal but strava has it so I’m used to it. The big decision came from the GPS tracking failures. Every few days it stops tracking properly and will read off random splits like .6 miles or 1.7 miles despite me having it set to read off half mile splits. And my normal 5 mile loop turned into a 6.75 mile loop and I also apparently ran a 3:38 mile split somewhere in the middle. The only way to get the GPS to work properly was to delete the app and reinstall. After the third time I’ve deleted it for good. I don’t want to have to worry about that every time I go for a run. Strava has worked perfect for 5+ years so I’m sticking with it.

I have been using the adaptive running training program for several weeks with my connected UA shoes. I do not get verbal cues to start a running interval. Instead, I am cued to start my interval in 29 seconds, then my music volume goes down, and no verbal cue to start running or start walking. I have to watch the clock on the app and listen for changes in my music volume to start walking or running. I have contacted support numerous times and the last time they told me I must be pausing the program. I am not pushing pause. My phone is either on my arm band or setting on the treadmill. I sent video of what’s happening to prove I am not pressing pause, but no response yet from support. I paid for the MVP subscription, bought the UA Hovr shoes to connect, and I expect the app to work as it’s supposed to. My free Running For Weight Loss app worked much better. Very frustrated.

Really sad that IMO, the best tracking App, Endomondo, was replaced by this App. Horrible customer support, because they just don’t listen to what needs to be fixed. I ended up getting the paid version because they promised to work on adding features of Endomondo- but they did not. I can’t even get a refund for my subscription now that I want to cancel it. Their tracking mileage and total workout time is off…. By a lot. Provided proof with gps data, it was blown off by customer support. Really?? Have been starting App with a one minute delay… getting notice; start workout… just to find later that the App shut down and never recorded anything after it “told” me to start working out. I am starting to train for the Boston Marathon in a few weeks… it with this App! Sorry…. Bring Endomondo back!