Company Name: FitOn Inc.
About: Workout together from anywhere.
Headquarters: Los Angeles, California, United States.
Listed below are our top recommendations on how to get in contact with FitOn Workouts & Fitness Plans. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact FitOn Workouts & Fitness Plans. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of FitOn Inc.
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Get Pricing Info for FitOnHi. I bought a Pro membership- but not sure when. I'd like to find out when I purchased it and how much longer I have on it until it ends. Thank you
Please contact me or provide me with a number to contact you. I have the Fit On app. Just recently I purchased a new phone. I can no longer pull up any of the workouts as before on my old phone. I don't remember my password when I signed up for membership or if I even created one. I did click the forgot password with my email address to reset it. I have not gotten a response back nor do I have any answers on what to do to get the actual program again. I still have the membership and payments are taken out. Please address my concern ASAP. Nothing has been sent to my email. Please respond.
Good morning, Recently I have been unable to open workouts sent to my emails. What is causing that? Thank you Sam
I bought a one year subscription in January, 2022. I would like to know how to cancel my subscription. Thank you.
I purchased Pro but have never been able to access the Pro features. I have tried updating purchases, signing up again (get a message that I am already subscribed), manage account (message says cannot connect), deleting and Re downloading the app, sending emails with proof of purchase as directed. No responses. What do I need to do?
I started FITON mid april and have used it once and to day - 5-17 I have been charged 3 times and I can not find a place to communicate this to you
I have been doing the 12 week slim down program. I started on Jan. 1. I have completed week 1 and my week 2 should have started on Sat. Jan 8. The program still says week 1. Why are the weeks not changing? I do not want to restart the program as I have already completed the first week and Into my second
Got FitOn pro, enjoying it however trying to use now & when I hit start, nothing happens. Unable to access any videos - please let me know how to fix this.
I cancelled my subscription last month. I was charged again this month. Please fix immediately!
hi my app continues to freeze while working out and i have great reception, what can be done to fix it
My workout yesterday 4/12/21 did not get recorded. I am killing myself getting up each day and doing my best. I want the credit I earned...silly I know but it keeps me going....seeing that "completed" button. Thank you, Robin
I got the PRO but the icon doesn’t appear and I cannot start or join a “party workout” with my friend? Why
When chatting with my trainer I’m not able to reply back with my questions or concerns. Instead, your automatic replies are answering the questions. I would like to communicate with a REAL person via chatting.
Same as Hannah’s issue above. I got the app thru Roku. I keep getting an error message when logging in with no reason for the error. I’m definitely using the correct email and password. Unable to use the app because of this. Please help, I would love to be able to use it.
I can’t create an account with you guys, I just get an error message with no data to the error. I’m typing in the correct email and there are no instructions to specifics on a password so I assume I’m typing in correct types of passwords. I would like to use the app but I can’t get started as I can’t create an account
I need to reset my workout time, I set it on pm when I need it set to am
Please i need to talk with your guys. U charged me without asking for it
by Small Hobbit
It’s not entirely a bad app; there’s a good amount of free content and it seems to be cross platform (I have found apps that charge for that while claiming to be “free”)
The issue I have is they generate a workout routine for you on setting up the app, and though you can add exercises from their database to any week you want (I have yet to find a way to see further weeks in advance) there doesn’t seem to be a way to REMOVE exercises from the week. It may not seem like a big deal since you don’t HAVE to do all the exercises in a week (at least I don’t believe so, I haven’t finished a week yet) but for organizational purposes this one annoyance makes this app already difficult to deal with. If this feature is added PLEASE DO NOT paywall it. The reason why I bring this up is the one of the exercises it gave me includes equipment I do not own and thus can’t do, and it’s always the first in the list. I can’t believe this app is so popular without a feature like this.
Oh, and another thing: because I signed up with my hotmail address it put the calendar alerts into Outlook, but I use Google calendar. It would be nice if they would add the option to pick the calendar to add these to. It has also started to put these notifications in the calendar 3 times in the same day making them more of an annoyance than help.
by Adhdaf
Got this app to try and unfortunately after just trying 2 workouts theres some very noticeable things that need to b fixed to make it better accessible for Deaf people.
First after a bit of searching managed to find the close captioning control(which weirdly u have to unhighlight to turn cc on🤷🏽♂️). Then i found out it doesn’t default to “cc on” after you’ve turned it on once like i assume it would. Instead at the beginning on every workout video i have to go and turn cc on. Every single time. I can see that getting real old real fast. Devs please just let it change the default so that after you’ve turned cc on once it’s default to always have them on.
Second the closed captions r not useable. U have them super tiny down at very bottom edge of screen. Which would make them hard to read as is. But then on top of that theres that lil like 3 in long bar thing that stays at bottom on videos on iOS devices which then also blocks part of the view of the closed captions making them completely unusable so i have no idea what the trainers r saying. Please make the closed captions larger and move them up a bit from the very bottom edge of the screen so they’re not blocked.
Third this isn’t related to Deaf accessibility but the app frequently nags about upgrading to fitonpro. Seriously frequently. Chill on that some cuz it’s extremely annoying.
by JayMillAr91
This app is okay if you’re working out by yourself and the video plays perfectly the first time you hit start, but otherwise the user interface for the video playback is seriously lacking and the party feature for the pro version is a joke. You can only pause the video. You cannot rewind or even hit a “restart” button. If you start the video and you missed something, or the party isn’t synced to your friends you cannot restart in an attempt to get everyone caught up. If you hit play again the video just jumps back to where it would have been if you didn’t pause it. Even if you’re just doing it by yourself! Even if it’s not live! So you’re telling me there’s no way to restart my video and I have to wait for it to play to the end before I can try again?? No way. Also, when using this app on your phone in party mode, you can barely hear the video, even if the volume of the video is turned up and the volume of the party members is turned down. Useless. The volume is better if you use your laptop or something, but the laptop version doesn’t even have a way to accept a party invite unless you email your friends a link. This is so frustrating and definitely needs basic feature improvements.
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