buycycle Reviews

Useless. Stuck in listing creation, won’t let me upload photos of my bike.

App is so unstable and unusable, whenever I input filters like type of bikes, sizes, countries, and etc the starts bugging out and breaks. Honestly you’re much better off using the web version, buycycle is straight garbage.

Tried to use this platform to sell a bike. They didn’t list the brand, customer support said use “start from scratch” option. Didn’t work. Asked for city, but there was no field to enter. Did not enable entering the United States as a country. And, more. Reported all of these, and more to support, got irrelevant brief replies. Hence, could not list my bike (which is a shame as it is a fine road bike which someone could have enjoyed as much as I have).

I submitted my $3300 purchase of bike frame and there was an issue with shipping literally 5 weeks after my purchase was made. The communication was very misleading and minimal from Buycyle. I keep asking about compensation and got 0 help as far as direct guidance or what to do or how to move forward. After a month of trying to find out where my bike is or where my money is the company finally said you have to wait another 4 weeks until there’s no movement or information from the shipping company. Which wasn’t until I threatened about a lawsuit. I made the purchase in June, it’s now Aug 21 and I still don’t have my bike frame or my money. DO NOT BUY FROM THIS COMPANY!

The delivery will took you a year to deliver

I tried purchasing a bike. The final checkout page kept erroring out. I contacted AMEX and they were able to show me the transaction details and how there was something on the this app side causing an error. I contacted customer support at this app in which they blamed AMEX. So I tried using Apple Pay which also would error out before I could even select a card or any other options. Tried multiple devices and browsers. Contacted this app again and received zero response.

Reached out 3 different times about a coupon code I was trying to use wasn’t working. After they found out that all I wanted they stoppped responding. Ive sent 3 emails now and zero response. Poor team members will ruin a company!

Your support doesn’t reply both to me and to the seller! The worst support I ever saw in the last years.

After few day I got a reply with the promise to provide my seller with the post label by the end of the day. Two days passed and no any replies.

I bought the bike on the midday of the 3 of August. Today is the day be of 8th of August and this app is not able to generate a simple post label…

They Never respond back to emails.
Really bad customer service.

Tried to buy 3 bikes and they never go through or never get a response from the sellers. Seems like buy cycle doesn’t do anything to remind sellers to remove their bikes if they’ve sold locally or decided not to sell. Ended up buying a bike through a different service.

Was able to sell relatively quickly. But then everything else is short of expectations and it takes forever to get paid out or even get it shipped. Their description states that it takes 2-3 days to get your packing materials but what they tell you when you ask where it is they take that long to order it and then they email saying “you should have in 5-7 days” which mind you is a week after they’ve scheduled the courier to pick up. I went and paid a shop $100 to pack my bike myself otherwise it would be a month for my buyer to get it. Finally, after verifying it was shipped I selected payment, it said success. A few days later I follow up and they apologized and said they’d manually pay it out. 3 days after that I had to follow up again and they said they needed my direct bank routing info since their European site couldnt process. I still have not been paid my $5,000 and all the while need to pay for the new builds. I recommend trying other sites first as this place is criminally holding my money without paying owed interest

Why does the application only work in English when your website works in other languages ​​that it automatically recognizes. I believe in a fix, then 5 stars. I praise the idea and the services. I have already made a purchase.

Been a long time biking enthusiasts, collecting bikes for years!!

Just getting used to selling bikes online. So far Um satisfied.

buycycle is a great

Great selection of Bikes I love buycycle

The this app app is a graceful extension of their website, providing an efficient and intuitive experience.

buycycle makes sense, it’s that simple

Chance

So easy to use and has more bike choices then I thought was possible especially because of my low budget 😁