Contact buycycle Support
Company Name: TFJ buycycle GmbH
About: Welcome to buycycle – your ultimate companion for all things bikes! Discover
America's largest marketplace for pre-owned bikes, where you can buy and sell
gravel, road, and mountain bikes hassle-free.
With buycycle, you unlock a world
of possibilities:
SELL YOUR BIKE EFFORTLESSLY
Determining the value of your
bike is now easier than ever! In just two minutes, get a precise estimation of
your bike's worth using our intuitiv.
buycycle Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
3 Most reported problems 😔💔
Don’t trust this company as a buyer
by Lilhavin
I submitted my $3300 purchase of bike frame and there was an issue with shipping literally 5 weeks after my purchase was made. The communication was very misleading and minimal from Buycyle. I keep asking about compensation and got 0 help as far as direct guidance or what to do or how to move forward. After a month of trying to find out where my bike is or where my money is the company finally said you have to wait another 4 weeks until there’s no movement or information from the shipping company. Which wasn’t until I threatened about a lawsuit. I made the purchase in June, it’s now Aug 21 and I still don’t have my bike frame or my money. DO NOT BUY FROM THIS COMPANY!
Worst customer support ever
by GEMarcus
Tried to use this platform to sell a bike. They didn’t list the brand, customer support said use “start from scratch” option. Didn’t work. Asked for city, but there was no field to enter. Did not enable entering the United States as a country. And, more. Reported all of these, and more to support, got irrelevant brief replies. Hence, could not list my bike (which is a shame as it is a fine road bike which someone could have enjoyed as much as I have).
Terrible support
by Edtech_padre
Your support doesn’t reply both to me and to the seller! The worst support I ever saw in the last years.
After few day I got a reply with the promise to provide my seller with the post label by the end of the day. Two days passed and no any replies.
I bought the bike on the midday of the 3 of August. Today is the day be of 8th of August and Buycycle is not able to generate a simple post label…
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