My Pathlight Status

Last Updated on 2024-09-24 by Home Partners Holdings LLC

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Common My Pathlight Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Pathlight app on iOS and Android devices. Solve all My Pathlight app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Pathlight iPhone Issues and Solutions

My Pathlight iOS app crashes, not working, errors
My Pathlight iOS app network issues
My Pathlight on iOS has black/white screen

My Pathlight Android App Issues and Solutions

My Pathlight has errors/crashing/not working
My Pathlight server network connectivity issues
My Pathlight has black screen

My Pathlight iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Pathlight app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Pathlight app crashes or not working on Iphone (iOS):

Close and restart the My Pathlight app on iPhone
Update My Pathlight app to the Latest Version for iOS
Uninstall and reinstall My Pathlight iPhone app
Update your iPhone to the latest iOS version

Fix My Pathlight on iPhone unable to connect to server/internet connection issues::

To resolve My Pathlight network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Pathlight black/white screen (blank screen) on iPhone:

Follow the My Pathlight iOS app troubleshooting guide Here →

My Pathlight Android App Issues and Solutions

Fix My Pathlight not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Pathlight app issues:

Force Stop the My Pathlight App
1. On android, goto "Settings" » click My Pathlight app. » click "Force Stop".

Update My Pathlight to the latest version on PlayStore

Clear My Pathlight App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Pathlight app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Pathlight.

Fix My Pathlight unable to contact server/ My Pathlight internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Pathlight » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Pathlight » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Pathlight on android.

Solve My Pathlight black/white screens issue on Android:

Follow the My Pathlight android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Home Partners Holdings LLC, developers of My Pathlight.

About this app

My Pathlight empowers you to manage your residency at your fingertips! Securely make rent and utility payments and set up AutoPay, submit and track maintenance requests, view your lease agreement, exercise the Right to Purchase, access the Help Center, and contact us.