Citizens Pay Status

Last Updated on 2024-11-18 by Citizens Bank, N.A.

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Common Citizens Pay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Citizens Pay app on iOS and Android devices. Solve all Citizens Pay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Citizens Pay iPhone Issues and Solutions

Citizens Pay iOS app crashes, not working, errors
Citizens Pay iOS app network issues
Citizens Pay on iOS has black/white screen

Citizens Pay Android App Issues and Solutions

Citizens Pay has errors/crashing/not working
Citizens Pay server network connectivity issues
Citizens Pay has black screen

Citizens Pay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Citizens Pay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Citizens Pay app crashes or not working on Iphone (iOS):

Close and restart the Citizens Pay app on iPhone
Update Citizens Pay app to the Latest Version for iOS
Uninstall and reinstall Citizens Pay iPhone app
Update your iPhone to the latest iOS version

Fix Citizens Pay on iPhone unable to connect to server/internet connection issues::

To resolve Citizens Pay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Citizens Pay black/white screen (blank screen) on iPhone:

Follow the Citizens Pay iOS app troubleshooting guide Here →

Citizens Pay Android App Issues and Solutions

Fix Citizens Pay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Citizens Pay app issues:

Force Stop the Citizens Pay App
1. On android, goto "Settings" » click Citizens Pay app. » click "Force Stop".

Update Citizens Pay to the latest version on PlayStore

Clear Citizens Pay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Citizens Pay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Citizens Pay.

Fix Citizens Pay unable to contact server/ Citizens Pay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Citizens Pay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Citizens Pay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Citizens Pay on android.

Solve Citizens Pay black/white screens issue on Android:

Follow the Citizens Pay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Citizens Bank, N.A., developers of Citizens Pay.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Citizens Pay Website

Privacy Policy: https://www.citizensbank.com/account-safeguards/privacy.aspx?

Developer: Citizens Bank, N.A.

68.75% Contact Match

Developer: Citizens Pay Developer Team

E-Mail: [email protected]

Website: 🌍 Visit Citizens Partner Website

60% Contact Match

Developer: Citizens Bank, N.A.

E-Mail: [email protected]

Website: 🌍 Visit Citizens Access Website

About this app

Ready to manage your Citizens Pay accounts – anytime, anywhere – from the convenience of your mobile device! - 24/7 secure access to your Citizens Pay accounts in one place. - Go paperless with immediate access to your PDF statements. - Schedule a seamless one-time payment at any time, day or night. - Turn on Auto Pay to pay your monthly installment automatically from your bank account. - Stay on top of your account balance, transaction history, and purchase balance at any time.