HeyFam by Chatbooks Reviews

HeyFam Reviews

Published by on 2025-12-02

🏷️ About: The first messaging app designed for families–HeyFam is the only app with topic-focused rooms and direct messaging where you can share photos, videos, GIFs, and messages across any device. ORGANIZED CONVERSATIONS: No more endless scrolling to find a shared recipe or interrupted conversations.


       


Is HeyFam Safe to Use?

We Investigate the app owner's website (Chatbooks.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
66.7%

🤬 Negative experience
33.3%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 295 combined software reviews.

Is HeyFam Safe?
HeyFam by Chatbooks is very safe to use.
66.7/100

  Safety Analysis »»

Is HeyFam Legit?
HeyFam by Chatbooks looks authentic and legitimate.
66.7/100



Read 19 Customer Service Reviews 😠💢

4.7 out of 5
cant use

I would love to know if I like HeyFam … I made a fam and selected rooms but then none of my rooms showed up. I deleted the fam to try again and now when I open HeyFam its a black screen with a spinning loading symbol. I have uninstalled and reinstalled HeyFam 3 times and can’t get passed the verification code after entering my phone number.

Issues with app

I have an iPhone and HeyFam is not working right at all. It shows I joined my family, but then if I close it, it shows I’m not part of a family and won’t let me past that screen. 2 of my family member’s says it’s working for them. 1 has an iPhone and the other an android. They can see where I joined but I either get blank screens or has me enter my email then my phone number and can’t get any further. I tried using a QR code to get in and it still is not working. Deleting app and looking for something we can all use.

Update

Not happy with the update. I have 2 rooms HOSPITAL and FAMILY and I am unable to open the hospital room anymore.

App keeps getting worse

While this app started off as a great app, each release makes it more buggy and more complicated to use. This latest release has us absolutely scratching our heads. Most of our family can’t reply to threads, some of us can’t send photos, and none of us can report bugs. The navigation and structure of HeyFam is confusing and unintuitive. HeyFam icon went from being unique and cool to blending in with every other iOS communication app. What was once a great chat app that I recommended to everyone has become buggy, complicated, and nearly unusable. I wouldn’t recommend HeyFam anymore until these issues get fixed.

Irritating Functionality

Constantly shows me that there are new posts on my banner, but when I go into HeyFam , the new posts aren’t there. Randomly shows me what’s new over and over even though no update has come in. HeyFam is poor.

Disappointed

So I heard amazing things about HeyFam and 5 hours later we’re still getting links to our emails and clicking them and then crickets, I don’t know maybe I’m missing a step but I’ve received ove 55 links and none work we’re all stuck at the enter your email page maybe you guys can help me out with a work around 😅

Has been great

This has been the best app to keep up with multiple conversations at once. The last few months though, I haven’t been able to send pictures. Please six this and I’ll update my rating to 5 stars!

Was better before the update

The newest update makes me want to use another app. I don’t understand the need for the “home feed” when we already have dedicated rooms to such convos. Taking away reactions as well has been frustrating- not everyone uses chat books and wants to send photos there. We just want to react! The replies/reaction notification on the top is also annoying- I do not want to click through each notification to make the red dot go away. Please oh please fix these things.

Loved it until the ugly new update

This would have been a five star review. But apparently the new update makes the entire interface big, awkward, and ugly. I have not updated mine, but my sister sent me pictures of hers and she hates it. From what I have seen, I agree. I would really love to see it go back to what it looked like before. It was much nicer and lovelier. I have no intention of updating at this point.

Please add read receipt functionality

Seems like a very good chat app. Please add the functionality of knowing if a message has been read and I will use it. That’s a must for me.

Really great!

We moved our family GroupMe to this app and we love it. I love that we can have separate rooms and even private rooms. We use this function when we are trying to plan something special for someone in the main group but we want it to be a surprise. We have separate rooms for reunion planning and Wordle. It’s just fun to have what feels like a gathering area for our family! A few things I would love to see is:
1- the ability to actually delete a room, not just archive it. We had accidentally created two rooms for the same thing and would love to be able to completely delete it. I really like the ability to archive, just add the delete as well.
2- add the ability to create polls. A lot of times we are planning family functions and want to get everyone’s opinion between several different choices. We would love to be able to create a poll within the group room.
3- the ability to change the icon for the group. I have two different family groups, both last names start with “H”, so I have to “H”’s at the top and no way to differentiate. Would love to be able to customize at least the color if not more.

Much better than GroupMe!

Definitely some bugs and features that could be improved, but it’s a great messaging system for groups. I love that you can send pictures from HeyFam to your chatbook!! It was so easy to make my mom a photo book for mothers day with pictures our whole family sent throughout the year.

(My personal opinion: maybe rename to HeyGroup or something so schools and clubs are more inclined to try it?? I wanted to use this for a school group because it’s better than GroupMe but the name was throwing people off)

Love it!

I love HeyFam! Great place to share family communications, photos, jokes, and more!

Great for our fam

Finally a messaging platform built just for families. I love the rooms feature and being able to see who’s online at any given time. Has been great for our fam!

Love

I am loving this. I have six children three of which live out of state and there were lots of texts going around in text thread and they kept on changing and it was kind of crazy and I found HeyFam and we started using it and I absolutely love it.

Yay! working again on mac!!

Glad this is working again

Finally an app my whole family can use

My dad is the only person in our immediate and extended family without an iPhone. Now we can share photos and videos without them coming through tiny and grainy!

The rooms feature is pretty cool too.

Updates🙏🏻🙏🏻🙏🏻

I’m Love HeyFam Please can you put a search icon to find the rooms and to find any information in the room (When the room is locked, just the name of the room or just the Emoji) And also for us to lock any room straight from your room, you don’t need to delete it to be able to Lock it and erase everything. Also let us make several different fam menus so you can have personal fam, your fam, your significant others fam, friends fam an so much more. All free Thank You

Hey Fam is Awesome

Thanks for putting together a most amazing app. I love the fact that you can have different rooms. It’s a wonderful tool to keep our family in touch!!!



Is HeyFam Safe? 🙏

HeyFam by Chatbooks is very safe to use. JustUseApp Safety Score for HeyFam is 66.7/100.
This assessment is based on our NLP analysis of 295 user reviews. Combined with the app store average rating of 4.7/5.

Safety Analysis

84.1% of users say app is safe 👍
84.1%

9.7% of users have some concerns ⚠️
9.7%

6.3% of users say app is risky 🚨
6.3%


Is HeyFam Legit? 💯

HeyFam by Chatbooks looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for HeyFam is 66.7/100 .
This conclusion is based on analysis of 295 user reviews.

🔏 Privacy & Data Safety

HeyFam collected the following data from you:

  • Data Linked to You:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  • Data Not Linked to You:
    • Usage Data



How was your experience with HeyFam by Chatbooks? Post a Review




Features

The first messaging app designed for families–HeyFam is the only app with topic-focused rooms and direct messaging where you can share photos, videos, GIFs, and messages across any device.

However you define “family”, our secure, invite-only platform with message encryption keeps the conversation just between you.

It’s easier than ever to print your photos with a direct connection from HeyFam to the Chatbooks app.

HeyFam comes with industry-standard encryption, we don’t sell your data.

Show your support with emojis or keep the conversation going with message threads.

  Contact Support
Developer:
Chatbooks, Inc.

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