Are you having issues? Select the issue you are having below and provide feedback to Hers.
- None mentioned
My app is not working. It will not let me click on anything.
The app is completely black
I am trying to get started on mental health and I've entered everything and when I get to the payment part, I entered all my payment details and select pay now but it won't let me continue to the next screen to get set up with a provider. I've tried it on 2 different computes and my phone.
Complete guide to troubleshoot Hers app on iOS and Android devices. Solve all Hers app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hims & Hers, developers of Hers.
Programs: For members who have received a prescription through our platform, our Guided Start Programs bring you exclusive video content, designed with doctors, to guide you through the first 4 weeks of your treatment. Now, you can experience specially-curated health and wellness support designed to complement prescription treatment for everything from anxiety to hair loss to acne. 1. Care Concierge: Access support for your treatment 24/7 through live chat with agents who can help with order questions and provide support. See trending products, and check out in seconds. * Content in the this app app is for informational purposes only and does not constitute medical advice. Member Shop: A seamless shopping experience of our entire collection of products, including top-rated fan favorites. We go into the science behind the treatment, tips & tricks for success, and tools for maximizing effectiveness. With this app, best-in-class treatments for hair, skin, sex, and mental health are just the beginning. We also answer FAQs and let you know what can usually be expected in terms of timing and outcomes. 2. Get everything you need to take better care - all in one place. And, get unlimited messaging to providers, with responses typically under 24 hours. 3. Please consult with a healthcare provider if you have any questions about your treatment or medical condition or need medical advice.