First American Bank Reviews

Much better than previous one, great job FAB

So much faster

This is a HORRIBLE app. The features don’t work.

I don’t really care for this new update. I like we can just put our pin in and log right on. That is more convenient, but I hate how every transaction takes forever. The old version it totaled it right away and what the amount was said was what you had… I have to keep an extra eye on my budgeting because everything will be pending and says one total, then it clears and says another total and then a couple hours later there will be a different total with things pending again (even though I haven’t spent anything.) It’s frustrating to know what my actual total is and I make mistakes…so I feel I have to double and triple check what I have and it’s hard to do that if it’s not originally written down and my total keeps changing. Im not sure at this point what total to even go by to keep track of it since it always pops up something is pending. Plus they don’t have the little total under your transaction anymore and that makes it hard to back track what exactly I had previously before something was deposited or pending.

Just my two cents.

It occurred to me I could write a review since repeatedly contacting the bank about FirstAmericanBank has gotten me nowhere. The phone app is completely useless for monthly bill pay, unless those bills are for the exact same amount and occur on the exact same date. If you need to alter a credit card payment or change a date, you cannot do it on your phone. I’m not even sure you can do it anywhere else. Why would an app prevent you from changing payment dates? The old version was perfect in this area. Been a customer for 25 years and this is the first time I’m frustrated with the bank.

This is the latest app first American has. I find it easy to navigate, fast app, and options change if need to be done. App is clean and easy to use. Highly recommended

Great Bank, easy to use app still a small town bank, but really is not small town bank but they treat you the way they used to

Great bank with friendly staff and an easy web site to navigate

First American Bank has been a great place to bank. Mortgage lending, equity line, it’s been very easy to get investment property business up and running.

Very little thought went into the layout of the new app as well as the rollout of FirstAmericanBank . No one at the bank was properly trained to answer questions and it took almost a full week to get one simple question answered. Evidently First American Bank has never heard of a beta test because if they did one, they may want to look up what it is and try it

I love my First American account!!
Have not had any trouble as I’ve had with other banking accounts.

It would be helpful that once a bill pay was authorized it would appear in the balance otherwise needs to be remembered.

So far, after the initial setup, FirstAmericanBank is awesome to use, easier than the previous version. Thanks FAB!

Way to go First America! The new ap is much better. Great improvement.

To get into app and deposit a check. I was not making mistakes entering numbers but it gave me errors. Several people attempted to help me. They did not know what to do. Very, very frustrating.

Wow, what an app

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Different State Fees

I moved to a different state, but was amazed to find there are no fees for transactions or withdrawals.

You can deposit checks through FirstAmericanBank , which is surprisingly efficient and easy.

Zelle makes transferring money person-to-person simple if you need or wish to. It’s free, no hidden fees.

I can go to most any ATM without being charged and withdraw. The most I’m ever charged is $2, and that was years ago for looking up my balance (at the ATM). That, of course, was before I had this great app!

I think if I withdraw through a bank where I am now I do get charged the standard $2 (?), but I’ve never tried, and stick to the ATM. Or debit/cash back when shopping.

With so many ways, it’s never been a problem. And the rare times there is a fee from a bank they aren’t connected to, I know it’s much less than 1% of what you withdraw.

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Security

There are multiple locks on FirstAmericanBank itself, so it’s impossible for someone to steal. Even if your phone is grabbed or a ‘friend’ tries, they won’t be able to for multiple reasons which I won’t go into here.

If FirstAmericanBank itself suspects something is up, you get a call, or message. You may not be aware of it, FirstAmericanBank /bank is just making sure. 👍 There’s layers of security you can add if you like.

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Customize it

There’s many different ways to customize-such as putting a reminder on when your bank account gets to a certain low or high number-or other reminders, layers of security, privacy, alerts, notifications (of when specific or all kinds of deposits/checks/withdrawals go through), etc.

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So to wrap up, banking through First American has always been smooth, security is tight, and I wouldn’t think of changing banks.

The staff are kind and knowledgeable (big shout out to John Gilligan, he’s absolutely wonderful!!! Give that man a raise!) I’ve been banking with First American nearly my entire life. I don’t know about you, but I-for one-plan to keep that up!👍

Love the bank but FirstAmericanBank hasn’t been working for weeks now.

Excellent

I’ve been banking here for many many years, and have nothing but good things to say about the people and the Vernon Hills branch.
Whether I drive through or step inside the branch, everyone is always welcoming and professional. Highly recommend.

I liked how easy it was to deposit my checks. This is a very convenient way to use the mobile app.

When I had a problem with my account, I brought it up to their attention, it was solved right away because of their diligence. I’m very thankful with the Diversey branch, I can’t thank them enough. Everything was handled very efficient and professionally. So kudos to them.

Thank You!! 😊
Love it 😊

FirstAmericanBank no longer works unless you go out and buy a new phone. When you open FirstAmericanBank , a pop up comes up telling you that you must update FirstAmericanBank , if you go to the AppStore to update it, it tells you that it requires iOS 16, some phones can not get iOS 16 like the iPhone 7, 6s, and 6. That means that if you want to continue to use the First American Bank App, you have to go out and buy a new phone, and I guarantee you that there is no reason that FirstAmericanBank NEEDS iOS 16, I am an app developer and you can choose the required version of iOS your app needs inside of xCode when you are building your app, the default used to be iOS 11 but I think they may have changed it to iOS 16. I have the iPhone XS Max and I can update it but I don't want to because updating your phone makes it go slower, also even if I wanted to get iOS 16, I can't because the newest update is iOS 17 so I would have to update to iOS 17.4. But don't worry, I have found Salvation... go to the first American bank website and tap the "sign in" button and sign in, it will take you to a page that is a 1:1 replica of the First American Bank App, you can then tap the export button and tap "add to Home Screen" to create an app bookmark on your Home Screen that works basically the same as the First American Bank App.

So apparently iOS 15 (the last version I can upgrade to with an iPhone 7) isn’t good enough anymore for First American’s app, despite using thumbprint scan. Guess I’ll have to bookmark the website and enter my text password into my saved passwords, which seems a lot less SAFE.

I enjoy the trustworthy service I can depend on in a timely fashion.