American Savings Bank Hawaii Reviews

by Hoss1945

All I want to do is eliminate an old, inactive home equity loan from my account lineup.

Received a message back from customer service that I need to do this myself as since this was a recurring payment. Gave me the steps to follow. I followed up to a certain point, and there was no “cancel series” option. Tried many times and I guess I’m heading to the bank for help after the holiday. I’ve tried to do this previously as well... that’s when I got this set of instructions. There was no mention of “a call us if you need someone to walk you through the steps” option. I’m a senior and can do a lot of things online with minimum support, but this experience left me feeling stupid and incompetent.

Would have been nice and courteous if person who gave me the instructions, also included a callback number with their name so I could call them during working hours. This kind of issues really can make one feel hopelessly inadequate and is demoralizing as well.

by Crpbird

5 days ago I made a principal deposit to my mortgage. For 5 days it was placed in limbo earning $ for ASB, but not for me. I lost out on interest reduction on my mortgage as well as interest had it been kept in my account. After making a second visit to my ASB branch and getting no satisfaction on where my deposit had gone a calls to ASB in Honolulu with long waiting times I was finally connected to message machine and informed I would receive a call back at some time in future, which turned out to be today. I spoke to representative who couldn’t explain why my deposit clearly marked for principal on deposit slip did NOT go to principal and despite my clearly informing teller at branch on two occasions that it was for principal. Not could she explain why this was the sixth time in past year this had occurred.
It’s as if this bank is being run in the third world.
Bank elsewhere!!!
C Probst

by ToySoljah

Account balance isn’t very accurate. It is even worse on the weekends. Had no trouble in the past and now the system is allowing companies to pull money when there isn’t enough funds to cover. I haven’t had this problem 2 updates ago and now I end up paying fees to cover the overdraft charges. I have the emails and notifications to prove that I never had a problem before. They companies for my bills would always send a notification that bill wasn’t. Letting me know to make a deposit. I have even written an email to complain and there was never a reply or even a phone call. What happened to the customer service. Now during this time with a pandemic and people trying to make ends meet for their families sake, they find a way to take money from me. Shame on you!!!

by Ksdomingo

What I love: ease of accessing account information, quickly transfer funds between accounts (internal and external), and simple design.

What I can't stand: the mobile check deposit function is aggravating!! I consistently have difficulties with it capturing the images or processing the information. I almost always expect to have to capture images several times in a single session. I'm often left more frustrated, trying to deposit the next day through AmericanSavingsBankHawaii or just going in person to a physical location. I'd give AmericanSavingsBankHawaii way less stars if it didn't have any redeeming factors.

(Also not a reflection of the bank itself... Banking with ASB has been wonderful)

by Maui Andy

Sadly, this ASB was "updated" around a week ago and now it has new bugs. It used to work perfectly. I now have problems with depositing a business check via the ASB mobile app. For some reason, the ASB system repeatedly rejected the check deposit because it didn't like the image of the endorsement on the back of the check. For whatever it is worth, the check was perfectly endorsed; hence, I tried again and again... No luck. I read in the Apple comments section that you need to take pictures of checks with as much light as possible!!! That tip helped me a lot and the check was eventually deposited via the ASB app. However, the web developers at ASB need to get this very annoying glitch fixed as soon as possible.

by Tika25

Although you can add a nickname to each payor, in AmericanSavingsBankHawaii that’s all you can see. For instance you and your spouse both have a Visa card and you nickname one wife and the other husband, you will only see wife and husband in the list of vendors. Ok if you only have one card but when you have several it’s impossible. Same if you have multiple properties and you nickname the address, but you do that with each utility and property tax, now you just see six listings with the same property but you have no idea what vendor you’re paying.

I also don’t like the fact that in the middle of actively working in AmericanSavingsBankHawaii it will close down automatically due to time and then everything is lost.

The worst past about the bill payment system is that if ASB has to use a third party to cut the check the money is removed from the account at that time NOT when the check is presented for payment! Which means you never know if a check has been actually received until you get a past due notice and the. Have to contact the bank, pay to be told the check hasn’t cashed and then pay to have a stop payment place and then fight to get the money reinstated and then start the process over again. In the meantime you the vendor dings you for being late and it affects your credit score and there’s nothing to fix it.

by Ashhbueno

i gave AmericanSavingsBankHawaii four stars because sometimes AmericanSavingsBankHawaii has some issues. but i love how convenient AmericanSavingsBankHawaii is! you can deposit checks, send money through text, check you balances a millions times a day even if your balance is still the same, make account transfers (internal and external), pay your bills for FREE on bill payer so if you have fraud transactions on your card it will not affect your bills, and just the convenience of monitoring your account at any time of day! thank you ASB for making banking easy. the next thing they need to do is allow their ATMS to distribute any bill denomination instead of just 20s.

by Barclaymac

This feature ultimately works well and is reliable. But access is very muddled. The initial screen is unintelligible due to the various choices being very unclear. The option to go to bill pay site is well hidden, but when accessed, that site is very clear and helpful, but too many steps to get a clear layout.

The mobile check deposit feature is clear and nicely done, but would be better if menu label was more prominent.

The access to transactions is very clear and helpful, and much appreciate how very current it is. Also, much appreciate how quickly I am now getting external bank transfers including fund access.

by AK.FJ

I guess does the job if you want to look at your transactions and balances. Some features like Activity Center does not work where you can view your transactions. You apply the filter but it always comes back with zero results. Also, the notifications timing when you logged into your app does not always match with when you actually logged in and I know that’s given me a few scares. I have seen ASB Hawaii trying to do some maintenance and improvements over the last year but haven’t really experienced what’s changed. In the future if possible, I’d like to see AmericanSavingsBankHawaii be more interactive and user friendly.

by Care73848

AmericanSavingsBankHawaii is pretty user friendly and the updates over time have served to make it more so. I especially like being able to transfer money between my accounts and being able to deposit checks electronically.

My complaint is that one time I had accidentally transferred too much money (added an extra zero) from my checking to my savings, and it immediately charged me the fee for withdrawing too much. It would have been nice if there was a pop-up warning saying something like, “your checking will be charged due to lack of funds” or something. So I had to pay the fee due to my typo. 😞

by PchsRATES

Having AmericanSavingsBankHawaii has been such a huge help. I really appreciate having the up-to-date tracking of purchases, deposits, & current balance. I’ve been able to question unknown purchases within the day it happened, pull up past utility bills to compare the norm, & the best part for me the convenience of not having to physically visit the bank to make transactions; especially helpful w/ social distancing. Thank u so much for taking care of us customers! 😊

by Trish96822

I travel a lot and live thirty minutes from the nearest branch, so online banking has made my life exponentially easier and given peace of mind when I am traveling out of state. Everyone I have dealt with has been kind, efficient, and effective in their work. The only things missing for me are no NYC branches for my daughters and also not being able to deposit rental income while I am traveling because I need the actual check in hand to make an online deposit.

by Reviewsbrah

Let’s be honest. We don’t really expect a bank app to have all the features we want plus be fast, efficient and user friendly.

And ASB got it right with this one. Easy login. Bank accounts at a glance. Up to the minute details/transaction history, transfer funds between accounts, camera deposits, pay a friend... I rely so much on AmericanSavingsBankHawaii to help me not only personally - but as a tool to run our family business.

The only physical bank transactions I really ever make are large deposits - and that’s at the Kahului drive up ATM.

by KMLY1

Sharing what I learned. A teller suggested I talk to a specialist to help make my banking easier. To be polite I listened because that’s what our generation does. If you’re used to calling for balances or going to bank to move money around there is a way to do all of that and more on your phone 24/7. Ask the teller to have a specialist sit with you and show you how to down load app and use AmericanSavingsBankHawaii . Then go home and try it. Super easy and super convenient. Balances in less time than a call to the automated line. Way less time than driving to bank. You’ll be extremely surprised at how much you like it. I received a $7 refund check fro my eye doc. Since it was so small I waited until I had business at bank. Then I remembered you can take a picture of the check and deposit it from your phone on AmericanSavingsBankHawaii . I took an chance and did. Sooooo easy to deposit checks now. Then I was about to call for a balance and remembered I could use AmericanSavingsBankHawaii . Sooo fast, so easy. The only thing is you have to remember your login and password. Otherwise too easy. That’s my review hope it helps someone.

by YevlumR

AmericanSavingsBankHawaii is simple to use. I am able to complete all the transactions I require from the location of my choice using my mobile phone or from my home on my pc. AmericanSavingsBankHawaii is updated regularly with new features and improvements to the usual ones. Security is top shelf so I do not worry about being compromised by using the ASB app. All my transactions are recorded and stored for my easy access. A live person is available for assistance if needed which is of comfort. I recommend use of AmericanSavingsBankHawaii to all ASB account holders. Mahalo

by Honozooloo

TLDR this is app basically does the things you would expect to be able to do at a physical ATM. But it could do a lot more.

Would love it if you added budget-analysis or money management features. Think Wells Fargo App. I’d consider buying CDs or other products if they were integrated into AmericanSavingsBankHawaii, or even better part of a savings or financial management interface.

The data AmericanSavingsBankHawaii already accesses could be put to way better use than it is now. But it still works well for what it is, and saves me many trips to the ATM. 👍🏽

by Rustykoko

I had back of Hawaii app when I was with them and it was just like the bank service it was hard to deal with the people in the bank and it was even hard to deal with AmericanSavingsBankHawaii that they had but AMERICAN SAVINGS BANK APP IS SO VERY EASY AND GIVES ME ALL THE BANKING I NEED IT IS AWESOME LOVE IT And the people are so friendly and professional and courteous do you feel like family I had so many different bank accounts with different institutions and American savings is the best by far love all you guys ALOHA and keep up the good work and friendliness stay safe I’ve enjoyed the 30 years of service thank you

by Xpressrepro

This ASB bank app is hands down , the best in its class. It has all of the usual online banking features so I never actually need to go into the bank. During this pandemic era, ...staying put at home but yet still doing banking as usual .....is GOLDEN.
What other banks and it’s banking apps lack....ASB App lacks nothing. Aside from the basic features...it auto syncs with my third party payment apps like Qbooks , square , syncs all my credit cards .
I create reports and down load statements that are easy to find ,and my all time favorite ...sending quick cash thru
PAY a FRIEND
I live in a remote driving area on the Big Island
so being able to work a full shift from home
Because I no longer need to make a bank run or make a physical appearance at ASB is GOLDEN .
ASB staff helped get me set up with an after hours vault drop w/ key - for my biz deposits because I live so far
Thank goodness for an amazing banking app from my bank

Malia Broome
Xpress Reprographics kona & hilo

by Jleehawaii

as usual you ask a question but answers are hard to get. I was so sick of no help from McCully I switched to the one by Safeway on Beretania. They replaced my debit card and and sent it to the bank and called me in 5 less days than the horror stories I spent with you. That branch has such friendly concerned and know my name They always have someone opening the door with a smile and talk to the customers so make time seem so fast tho you never feel rushed and you get a have a nice day or a smile see you again Loads of thank you’d and the wonderful training must have come from someone special

by Dadasumo

Great app, would like to see a section on questions asked with directions to knowledge steps to resolve questions, such as setting up a bill pay service and instructions on how to change debit amounts. With current USPS delays, bill pay by check for my monthly mortgage payment was late with my mortgage holder sending many late notices to me. With bill pay by check may not be as reliable, request ASB site provide instructions on how to setup auto debit with other financial institutions so that transactions can be electronically.

by Maryruth In Hilo

I can no longer view nor print statements for my checking account from my iPhone. Not sure what you *broke* a month ago with the new version, but this is quite frustrating.

Is there a plan to fix it? I used to tap on statements and that brought up a list of statements to choose from. Now the drop down menus don’t work—they appear to somehow get emptied when sending the request for the statements, thus giving an error message since we have 4 accounts and the program no longer appears to know what I am asking for. PLEASE FIX THIS SO I DONT HAVE TO USE A Friend’s COMPUTER TO ASK FOR E-STATEMENTS!!!

by Frgctijfsr

I have been trying to log in for the past 6 months and I have been to several bank locations and have been unable to sign in. It’s hard for me to get to an atm you have so I don’t pay a fee to just check my balance this was a good idea but horrible execution. Not being able to see how much money I have and monitor it has come at a high cost as I don’t know if other people are using my card and I won’t be able to check until I get the whole month report and by then it can be too late.

by Asf23%@#3

I would give AmericanSavingsBankHawaii five stars for check deposits. Everything else is hard to figure out. I just tried to use the bill pay function. Total disaster. There is no way to review what you submit or cancel. The preset to pay is set to the minimum due in a credit card. So you have to remember the total bill amount if you wish to pay it off. And no choice to set a day to pay other than whatever they have set as the default. Now I have to find a way to access the website to make changes to the scheduled payment.

by Bubtea

Never works late at night?? Always down for fixing bugs and glitches... yet glitches always be occurring?? HawaiiUSA FCU’s transfer is instantaneous, but on here money takes several days to transfer over most times. I enrolled for the Touch ID and had been using it, but it doesn’t work anymore. I tried to set reoccurring transactions but it clearly does not work either. Just now, it said an error occurred and I had to quit it. And it conveniently asked me to rate AmericanSavingsBankHawaii so I said, “Yes ma’am, I will!”

On the bright side: nice background pic. The graphic design person is doing their job...now please help the other departments fix AmericanSavingsBankHawaii.

by Long Time ASB Member

It always takes extra long for AmericanSavingsBankHawaii to open up. Sometimes I have to end AmericanSavingsBankHawaii and try several times before I actually get on. There’s even times I wait a few minutes before I try again because it’s just talking too long. Once you get access though, AmericanSavingsBankHawaii works fine. If you go to their actual website, you won’t have any problems at all.

by Koluboy

I love AmericanSavingsBankHawaii simply because its user friendly. I can transfer money from one account to the other even while I'm on vacation far from home, deposit checks right from my dinner table within seconds and still be there to have dinner with my family. Thank you for the awesome experience and keep up the good work.

Aloha the Kelley ohana.

by Kkkkkkkkkkjjkkk

I was unsure because of all the craziness of I’d theft, but so far besides a few minor glitches it has worked and became convenient to just check up on stuff and make sure everything’s fine, and when they weren’t or a problem occurred the bank workers themselves did a good job to get everything verified and up and running.

by RunTheViru$

I enjoy depositing my checks without the hassle of going in when the bank is closed or if I just don’t have enough time. Full time student. Full time faith in AmericanSavingsBankHawaii . Love the layout. The overall simplicity to see your deposits. Withdrawals and different accounts and the history. Very good. I love that it functions very well and is quick to respond.
Shoots !!!

by Babijoni

American savings bank mobile app is excellent. It is easy to navigate and you can get all the information you need including check images. It far surpasses the other banks mobile apps. I have an account at first Hawaiian Bank and AmericanSavingsBankHawaii is so antiquated it’s almost useless. I’ve been with American savings since 1996 and that’s where I will always be. Thank you everyone at the Kihei branch of American savings you are absolutely the best!!!!!

by Bettyniggs

Never had any issues, always updates fast with pending transactions. The only thing that could be improved is what the transactions are labeled as on the statements. That may be out of their control though. Overall reliable!